Telecom Reseller / Technology Reseller News

At a recent event I had the opportunity to sit down with Laura Bassett, Director of Marketing, Customer and Team Engagement Solutions at Avaya to talk about the company's new product introductions including Oceana™, Oceanalytics™, Workspaces, and the Avaya Vantage™ Device. Laura and I talk for about 10 minutes about Avaya's intentions, how customers can apply the technologies and the inherent flexibility of the solutions that are primarily built upon the Avaya Breeze platform.

Disclosure: Avaya reimbursed me for expenses related to travel. I received no compensation for producing this media. 

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IoT is one of those terms that is so vague and abstract that it's not yet seen either an opportunity or perhaps a necessity. Like many emergent technological ideas, IoT may well end up delivering a set of solutions and services that emerge in a way very different than originally conceived. But as communications becomes a service delivered over the cloud, one company is already offering a solid economic and practical model. Tellient, a company recognized by CIO review as one of the fifty promising IoT providers, delivers IoT analytics, basically an insight that goes well beyond typical web traffic reporting.

Tellient is delivering that type of insight into the behavior of people that are customers or potential customers of a company are available to even relatively small firms. In this podcast, Tellient Co-Founder Tristan Barnum walks us through the basics of IoT analytics and how IoT analytics are connected to UC, UCaaS and other communications methods. Barnum also outlines how the field is an emerging opportunity for managed service providers. In a crowded cloud communications field, providing this level of information an affordable basis to customers, can allow a carrier to differentiate their offerings. Barnum also discusses other applications, even at the LAN level.

Visit www.tellient.com

 

by Gary Audin

Do you need a strong international network? Should you look for a domestic provider with international connections or an international provider with domestic connections? There are many wrinkles when you have to deal with the variations encountered in international services. Rules are different. Regulations are different. There can be limitations on how a network is configured and what traffic it can carry.

Gina Nomellini, Chief Marketing Officer at GTT www.gtt.net and Gary Audin recorded this podcast at the Channel Partners conference. The GTT network is one of the top five Tier 1 networks in the world. Gina explains the advantages derived from working with a Tier 1 provider. She discusses the growth of international SIP trunking. She also presents arguments for subscribing to services with integrated redundancy. All of this becomes very important as an enterprise deploys UC across multiple continents and countries borders.

GTT www.gtt.net provides multinationals with a better way to reach the cloud through its suite of cloud networking services, including wide area networking, Internet, managed services, and voice services. The company’s Tier 1 IP network, ranked in the top five worldwide, connects clients to any location in the world and any application in the cloud. GTT delivers an outstanding client experience by living its core values of simplicity, speed, and agility.

Just before communications professionals gather for European VoIP Summit in Amsterdam, the members of the Cloud Communications Alliance (CCA) will hold their European meeting. The CCA event will be held at the THE COLLEGE HOTEL, Roelof Hartstraat  in Amsterdam on October 10.  In this podcast, Rob Kurver, CCA's Europe VP, walks us through the afternoon and evening summit. Kurver tells us about presentations from Mike Quinn, QAdvisors, on the changing landscape of mergers and acquisitions in Europe and panel discussions on topics ranging from Skype for Business to the changing scene in managed services in the UCaaS environment. Kurver also outlines unique networking opportunities that the intimate CCA meetings often provide.

Learn more at http://www.cloudcommunications.com/?event=amsterdam-2016

 

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Mike Serrano, senior manager of service provider solutions for NETSCOUT discusses how the 30 year old company established itself from the beginning of the IP era to Don Witt of The Channel Daily News from Telecom Reseller. He continues indicating how they look at every packet rolling up the results to the dashboard for the telephony network manager. In this way, preemptive information can be provided about problems which are about to occur. This is a major step forward in a carriers attempt to achieve the elusive five nine status.

What they do

Today’s corporate enterprise is a rich and complex array of applications, services, software, and hardware. Your business and reputation rely on the “Always up” availability of these systems and services. At NETSCOUT, they are in the business of keeping all of those discrete pieces running in harmony and without interruption.

How they do it

They watch, listen and learn. With more than 30 years of research and innovation into network operations, NETSCOUT has developed the unique ability to capture, order, and analyze all of their customer’s network traffic in real time. While this may seem like a tall order, and it is, they feel it is the only way to provide customers deep insight into the overall health and well-being of their enterprise and telephony Network.

The world leader in application and network and telecommunications performance management products and solutions.

Their customers are not just committed to delivering innovative business services—they are committed to delivering the highest quality user experience possible, and so is NETSCOUT. For more than three decades, they have been focused on unlocking the power concealed in network data to help customers get in front of problems before they become problems. They provide the highest level of service assurance across the most demanding and complex IT and Service Provider environments.

Don Witt of The Channel Daily News from Telecom Reseller speaks with Dayton Turner, the CEO and co-founder of Voxter about the high availability of service from their worldwide network providing access to their network from any customer anywhere in the world through one of their 10 data centers and providing an SLA to their customers where most of the competition will utilize one or two data centers where the second is generally a failover location to the first.

Voxter provides an onsite device/router to help monitor the last mile to the customer where most of the problems.  They also provide support 24 by 7.  They have been white-labeling service for large enterprise for years and now offer the same service with a billing package to resellers that want to establish their own brand.

Voxter is a North America-wide Unified Communications VoIP (Voice over IP) provider based in Vancouver, British Columbia with more than 100 clients serving 1000′s of users. Their technical and solutions expertise dates to the earliest commercial VOIP applications as far back as 2003. The VoIP commercial market was highly challenged in those days by poor call quality issues due to limited bandwidth and disparate standards. Drawing on Voxter’s own technical resources, the company sourced and developed unique tools to deliver, manage and monitor call quality consistently.

The Chief Executive Officer (CEO) Dayton Turner, one of the company’s original founders, has a legendary place in internet security history and IP transport systems and an early leader in solving industry call quality issues making Voxter’s architecture, infrastructure and systems unique in the marketplace.  Its current clients include major players in media, financial and technology services that depend on Voxter for communications, consulting and round the clock support.

Tim Titus, CTO, PathSolutions thinks that QoS matters and that we can tackle the challenge of providing consistent QoS even with the giant challenges facing today's networks. In this special educational podcast, Titus offers readers and listeners "tech tips and tricks" for validating MPLS queueing configurations. Titus takes us through methods of discovering network problems and weaknesses and offers some remedies. PathSolutions TotalView for Networks looks at device health and configuration across a network to quickly identify trouble spots. Everyone with a network should 'give a listen' to this short tech tips podcast.

Visit www.pathsolutions.com/network-solutions/

Earlier this summer, Enghouse Networks announced Analysis V8. According to the product's announcement notice, the newest version fully supports growing subscriber self-service trends, enabling them to resolve their own billing enquiries and minimizes the work load on the operators’ call centers and customer service staff. It underpins the customer experience commitments of operators and helps save time on customer support and billing print fulfillment costs. In this podcast Amanda Pearson, Analysis and SmartDiscover Product Manager at Enghouse, takes us through the release, and how the revised product enables service providers to deliver a valuable service to their customers.

Visit Enghouse Networks 

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by Gary Audin

Wouldn’t it be better to work with an organization that provides enablement as a service than just getting you orders fulfilled? VARs, resellers, MSPs, and providers are being forced to evolve from the traditional CAPEX model to a recurring revenue model. The channel should be a thought leader not just a seller. You need to go-to-market in a new way.

Drew Lydecker, President and co-founder of AVANT and Gary Audin recorded this podcast at the Channel Partners conference. Drew discusses BattleApp http://www.avantcommunications.net/Partner-Portal their proprietary partner portal. The portal is a central place where channel partners can go to learn, research, qualify, register, and close opportunities. BattleApp contains our Cloud Academy, IQ Forms, Datacenter and Fiber Locator tools, Battle Cards, Registration tool and much more. The BattleApp gives partners the tools and resources they need to be successful selling cloud, colocation, and connectivity.

As the nation’s premier distributor and channel sales enablement company for next-generation technologies, AVANT www.avantcommunications.net adds unique value with its focus and expertise in channel sales assistance, sales training, sales guidance, and sales tools to fuel IT services business growth. From complex cloud designs, to global wide-area network deployments, AVANT sets the industry standard in enabling its partners and clients to make more intelligent decisions about services, technology, and cost-efficient communications.

by Gary Audin

Don’t believe those who predict the desk phone is dead. The market is still strong. The use of DECT phones in a business setting is growing. DECT allows for mobile phone use up to 300 feet and does not compete with Wi-Fi or cell service for bandwidth. There are even cordless DECT conferencing microphones. Even though businesses are moving to the cloud, the softphone is not the phone of choice for many situations outside the contact center.

Graham Williams, VP of Business Phones Division of VTech http://businessphones.vtech.com/, and Gary Audin recorded this podcast at the Channel Partners Conference. Graham discusses the VTech phone catalog of business phones. He mentions that about 12% of the on-premises PBX market is moving to the cloud. This movement still retains the use of desk phones.

VTech provides a diverse collection of telecommunication products that elevate the business consumer experience through state-of-the-art technology and design. The Group’s business phones scale from small operations to enterprise-level corporations. They are sold through a wide network of trusted partners and are backed by industry-leading warranties and U.S.-based training and support.

VTech is the world’s largest manufacturer of cordless phones and the global leader in electronic learning products from infancy through toddler and preschool. VTech’s mission is to design, manufacture, and supply innovative and high-quality products in a manner that minimizes any impact on the environment, while creating sustainable value for its stakeholders and the community.