Telecom Reseller / Technology Reseller News

Established in 2006, Covalense is a well-recognised and reliable IT transformation partner to their clients.

They have a diversified, highly trained and motivated talent pool of people working cohesively to deliver effective solutions to organizations of varied sizes and businesses including a number of Fortune 1000 companies across Asia Pacific, India, Middle East, Africa and the United States. Their business operations across geographies are ably supported by our development centers in Hyderabad, Bangalore, Auckland and Sydney.

They’ve done projects and implementations that span across industry verticals such as Beverages, Education, Engineering, FMCG & Retail, Government, Healthcare, ISVs, Logistics, Mobility, Power & Utilities and Telecommunications.

Kate Clodfelter speaks with Kiran Sundarrajan, Director of Sales, while at Oracle Industry Connect about the company and what they do.

More at www.covalense.com

Innovation is a constant requirement for network providers. So is supporting business continuity. These are great traits but the provider must also deliver high quality service to support real time communications. It is also important that there exist powerful and easy to use APIs. You need to consider how a provider migrates to SDN. A good network provider should have a holistic not component view of their network infrastructure and operation.

Brett Scorza, CIO and EVP at www.inteliquent.com speaks with Gary Audin in this podcast recorded at INCOMPAS 16. The podcast covers the inteliquent approach to customer support as a national voice and messaging provider. The growth of their services has three focuses, cost, redundancy, and scalability. The discussion also focuses on the management and growth of network capacity to ensure that there will be adequate resources for their customers even during natural and manmade disasters.

Inteliquent www.inteliquent.com provides a comprehensive suite of innovative voice services. They have established a strong market presence by creating a competitive tandem network that is used by the largest wireless, cable, CLEC, and long distance carriers in the U.S.

Inteliquent's voice services include streamlined SIP interconnection for domestic and international long distance traffic. They also offer terminating and originating access that supports billions of minutes of traffic each month.

You operate a network operation center (NOC). Can you staff the NOC 24 hours a day every day? What happens when the network problem is beyond your staff’s knowledge? Where do you go for specialized NOC technologists? What will happen when you encounter SDN and NFV? You cannot afford to shop around in real time for the technologists to solve your problems. This is when NOC as a Service (NOCaaS) becomes attractive.

Hal Baylor, Director, Business Development for INOC www.inoc.com and Gary Audin recorded this podcast at INCOMPAS 16. The podcast covers a range of NOC issues and how to resolve them. Hal points out that there a few detailed books on NOCs and little information exchange among NOC installations. The discussion focuses on the challenges and weaknesses found in most NOCs whether at the enterprise or provider.

INOC’s US-based Network Operations Center www.inoc.com team is well trained to manage incidents and is mentored via continuous review so they become skilled experts in the business. The INOC NOC platform securely and seamlessly connects to a customer’s infrastructure, providing the most advanced event detection and efficient workflow management. INOC’s network, server, and application monitoring services provide detailed metrics and visibility, allowing the INOC monitoring team to react quickly and troubleshoot effectively.

You have thought that VoIP services are exempt from regulation. Not true. The FCC and states do require forms to be completed when a provider offers VoIP services. Some Over the Top (OTT) providers like Skype are exempt. These OTTs offer voice services that avoid regulation.

If buy VoIP services from a reseller, do you know if they are operating properly? Whether the reseller is an agent of a provider or selling a white label service, their compliance requirement forms could be incorrect or non-existent. In either case, the reseller could be forced to terminate your service with little or no notice.

This is what Thomas Forte, Director of Business Development for Technologies Management Inc. www.tminc.com and Gary Audin discuss in this podcast recorded at INCOMPAS 16. VoIP service providers need to complete FCC forms 477 Resources and 499 Filer Database. Some states also have filing requirements. As an enterprise exploring VoIP services, you should ensure that the provider you are considering is compliant with FCC and state requirements.

Technologies Management, Inc. www.tminc.com offers consulting services on regulatory compliance and competitive developments in the telecommunications industry. Services include outsource compliance/USF report preparation and filing, forms 499 and 477 preparation and filing, domestic and international certification, and tariff management. TMI also provides competitive rate and regulatory monitoring, and research.

Redundancy is not diversity. Diversity is redundancy. You have one or more network providers. Do they share the same cable path? If so, the loss of one may also be the loss of the other provider because they are not geographically going over a different physical path to your destinations. Network diversity is necessary because networks fail, fail due to cable cuts, fires, accidents, weather disasters, and negligence.

Bill Hynes, CEO and Founder of United Fiber and Data www.ufd.com and Gary Audin discuss the lack of geographic network diversity that exists with some carriers. This podcast was recorded at INCOMPAS 16.

United Fiber & Data (UFD) provides a superior alternative for fiber networking and broadband solutions. As a privately owned and operated network, it is strategically positioned west of the North East Corridor's traditional route. UFD is diverse to single points of failure between New York City and Northern Virginia. Their data centers offer a cost-effective delivery of ISP bandwidth and carrier interconnects for their customers. UFD’s hands-on Professional Services Group offers a complete suite of solutions that has the backing of an owner-operated, highly redundant, and secure infrastructure.

Elliott Yama, VP of Quote-to-Cash Intelligence with Apttus, describes the Quote to cash implementation and how it helps carriers identify profitable and non-profitable customers to Don Witt with The Channel Daily News by TelecomReseller. New features and the new Microsoft arrangement are also discussed.

Apttus is launching a new Intelligent Cloud that will shake up the CRM space

Any business can benefit from it, no matter which CRM they’re using. After years of making waves as Salesforce’s top-performing partner, Apttus is about to debut on Microsoft Azure to expand the platform’s enterprise-level capabilities and take it to the next level.

Salesforce and Microsoft understand the power and choice today’s customers have. It’s why both CEOs were on stage at Dreamforce discussing why they’re better off collaborating.

There’s something else Salesforce and Microsoft have in common: both powerhouses are using unicorn company Apttus to provide best-in-class sales and revenue applications to their customers.

The new Apttus Intelligent Cloud uses deep learning and artificial intelligence to make the sales and revenue process more automated, efficient and predictive. A few features to give you an idea of how it works:

Provides dynamic recommendations based on the top percentile of every sales organization.

Motivates the behavior of sales teams with machine learning-enhanced promotions, sales compensation, rebates and alerts.

Automates sales cycles and generates more substantial revenue at speed and scale.

At Apttus, they’ve built the category defining and leading Quote-to-Cash software provider, driving the vital business processes between a buyer’s interest in a purchase and the realization of revenue.

Delivered on the industry’s most advanced cloud infrastructure, the Salesforce App Cloud, their solutions increase the efficiency and speed of sales while maximizing visibility and control for users. Apttus applications include Configure-Price-Quote (CPQ), Contract Management and Revenue Management, while our unique, patent-pending X-Author service allows organizations to use the word documents and spreadsheets they are most comfortable with as a cloud interface. As over 500 customers and 450,000 users worldwide can attest, Apttus is the largest, most experienced and capable provider in the Quote-to-Cash market. They are based in San Mateo, California, with additional offices across the globe providing their customers with local and reachable partners.

With roots dating back to 1992, Codero has evolved into a global company with state-of-the-art data centers earning the trust of marquee companies like Delta Air Lines, NBC News, and Barclays Investment Bank.  Since being acquired by a consortium of 32 RLECS and ILECS, they have successfully enabled and integrated its products with the consortium members.  (see press release at http://tinyurl.com/hujc3dv)

Doug Green, Publisher of Telecom Reseller, speaks with Emil Sayegh, CEO, about the company, what they do, and their channel success.

More at www.codero.com

Doug Suriano, senior vice president and general manager, Oracle Communications, discusses the ERA I research released today with Don Witt of The Channel Daily News by TelecomReseller.  With input from more than 300 C-level executives covering 10 industries, the research evaluates the emergence of the ERA I with 84% of executives saying their organization has experienced a trend toward customers wanting a more individualized experience and 70% experiencing similar trend from employees.

Sixty-Six percent of the executives surveyed indicate that not having these features is affecting their ability to compete. The C-level executive realize their customers want individualization allowing them to use any device, anytime, anywhere and more.  Potentially, 18% of bottom line revenue is not being captured as a result of the communication shortfall.

Individualization centers around:

Using whatever device they have at any point in time anywhere

Placing orders and getting it fulfilled

More intuitive online experience

The research also asked leaders at these organizations to:

Grade themselves on how well they are offering highly individualized customer experiences, with only 33% of communications respondents giving themselves an “A”

Estimate the revenue gain if they offered highly individualized experiences

Identify the important link between cloud-based IT solutions and their organizations ability to deliver individualized employee and customer experiences

Weigh in on the missed opportunities for customer and employee individualization

Share the greatest opportunities and obstacles the communications industry faces in delivering more individualized content, products, and/or services

 

About Oracle

With more than 420,000 customers and deployments in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

Avaya Breeze (formerly known as Avaya Engagement Development Platform or EDP) facilitates the design, creation and deployment of advanced team and customer engagement services, without developers having to acquire specialized communications expertise.

Doug Green, Publisher of Telecom Reseller, speaks with Laura Bassett, Director of Marketing, - Customer and Team Engagement Solutions, about Avaya Breeze: what it is, how it works, what it can do for you, and the recently launched Avaya Snap Store.

More at www.avaya.com and on www.youtube.com beginning at www.youtube.com/watch?v=GqeZaCnLw2g

Goserco, was founded in 1991 as a Value Added Reseller (VAR) providing Factory Authorized Sales and Service for Voice Communications Recording Systems, Master Time Systems, Digital Video Recorders and associated products and services.  The Goserco Corporate office is located in Mesa, AZ, with satellite offices in California and New Mexico, and regular scheduled service coverage extending to Arizona, California, Colorado, Nevada, New Mexico, Utah, and other parts of the western U.S.  Goserco provides equipment, professional technical services, and support for their customers and business partners throughout the region.

They are hosting a Workforce Optimization webinar on April 6th.   Register to attend on their website.

Doug Green, Publisher of Telecom Reseller, speaks with Kevin Cook, Account Manager, about the company, what they do, workforce optimization, and their upcoming webinar.

More at www.goserco.com