Telecom Reseller / Technology Reseller News

Mary Stanhope, Vice President of Global Capacity, takes time out of her hectic day at Channel Partners to discuss Global Capacity and their aggregation services that deliver solutions to over 400 carriers and 20,000 businesses worldwide to Don Witt of The Channel Daily News from Telecom Reseller.

Services include:

Providing DSL

Ethernet

Ethernet over Fiber

T1

Wireless

Asymmetrical Ethernet

Wireless Backup

Wireless backup provides for secondary service if the primary service is interrupted.  It is a solution that is fast becoming a standard part of the GlobalCapacity customer connectivity.

About Global Capacity

As the leading connectivity as a service company, Global Capacity improves the efficiency and reduces the cost of data network services globally. Through our innovative One Marketplace™, Global Capacity brings together customers and suppliers with an automated platform that provides ubiquitous network solutions that deliver on its brand promise of Connectivity Made Simple.   Global Capacity eliminates the complexity and inefficiency of the data connectivity market with our award-winning One Marketplace platform, which leverages an interconnected network aggregation platform with a suite of innovative user applications combined to streamline and simplify the process of designing, pricing, procuring and delivering data connectivity solutions. One Marketplace provides simple, cost-effective and high-performance network solutions that support the exploding bandwidth requirements driven by Cloud, mobility and globalization. No other platform provides real-time market rate comparisons with network availability assessment, ordering and provisioning capabilities combined with physical inter-connectivity: all governed by a single MSA to simplify the procurement and management of network connectivity services.

Find out more:

https://globalcapacity.com/

Most people have never seen Biamp products, but they've probably heard them work wonders — in airports, arenas, courtrooms, Houses of Worship, theaters, universities, corporations, and conference centers. Around the world, around the clock, Biamp equipment is delivering, managing and enhancing the sound.

Doug Green, Publisher of Telecom Reseller, speaks with Rob Houston, Product Manager - UC products, about the company, what they do, the merging of traditional professional audio systems and UC, their Devio product, and some industry trends.

More at www.biampsystems.com and www.biamp.com/products/devio

In the past, contact center management looked inward to improve the efficiency of the agents, reduce agent turnover, and reduce costs. The contact center was viewed as a cost center. Today the contact center has evolved into a profit center by focusing outward to the customer delivering a better richer experience. The contact center agent represents the enterprise so the customer experience should produce more business and greater customer loyalty.

Ernie Wallerstein, President, Americas for Enghouse Interactive www.enghouseinteractive.com and Gary Audin discuss contact centers, past, present and future in this podcast recorded at Enterprise Connect 16. The podcast covers Omnichannel vs. multi-channel, improving the quality of service the customer experiences, analyzing customer interactions, and better contact center ROI. The introduction of WebRTC is expanding but it varies by market vertical, gender, age, and culture according to Ernie.

Enghouse Interactive’s integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles, and workforce optimization. This wide portfolio places Enghouse in the unique position to offer customers and partners a complete, fully featured single vendor solutions. These solutions support the full range of deployment methods from premise-based to private, public, or community cloud and even hybrid requirements.

Their solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. They have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

There are many Unified Communications (UC) solutions on the market products and services. UCaaS is accessible by the Internet but the Internet is not QoS driven. What if you could support UCaaS over a network designed for video? It would deliver high quality voice as well. What if you could provide UC access over a private network, the Internet, and mobile connections, it would be the best of all worlds.

Dean Manzoori, VP Global Cloud Communications for Masergy www.masergy.com and Gary Audin discuss the Masergy approaches to communications services in this podcast recorded at Enterprise Connect 16. You can use the Masergy private network end-to-end or access it through Internet and mobile connections. The podcast covers:

UCaaS

SIP trunking

International support

Emergency services

Skype4B interoperability

The Masergy Global Office offering

Masergy training resources

Masergy www.masergy.com owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Their platform leverages advanced technologies including software defined networking (SDN), network function virtualization (NFV), advanced machine learning, and big data analytics to drive the flexibility, visibility, and control that enterprise IT teams require. By simplifying complexity through automation, Masergy designs, deploys, modifies, and manages these essential solutions.

The Tier 1 providers use open source software. The providers use middleware to develop application for communications. Enterprises have now embraced open source software so they can create their own applications. Both providers and enterprises have realized that hardware has become a commodity, software rules.

Open-source software has its source code available with a license in that the copyright holder provides the rights to study, change, and distribute the software to anyone and for any purpose. Open-source software can be developed in a collaborative manner.

Ivelin Ivanov, the co-founder or Telestax www.telestax.com and Gary Audin recorded this podcast at Enterprise Connect 16. Telestax focuses on open source middleware. This offers transparency and trust. It eliminates the layers of packaging and avoids the reselling process thereby improving the value of the software offered.

TeleStax’s www.telestax.com Restcomm middleware platform is an open source communications and collaboration platform. TeleStax’s Restcomm middleware and applications development platform allows providers and enterprises to provide a consistent, reliable, and structured software development platform that enables developers to quickly build and deploy communications applications. This means functionality that enhances business practices to improve internal collaboration and customer interactions. The Telestax solution allows companies to integrate additional application functionality, and migrate from costly legacy equipment and systems such as desk phones, to soft-phones, mobile, soft clients, and video endpoints such as WebRTC and other communications protocols. Enterprises are striving to consolidate their multivendor infrastructure and integration with business applications such as CRM, Contact Center, Collaborative Commerce, and other Multi-Channel application solutions.

You own video conferencing systems. You are adding Skype for business. You inherited other third party video conferencing systems. They don’t interoperate. You can’t afford to scrap everything to concentrate on one vendor’s technology. Instead of living with multiple video islands, look for a platform as a service that delivers video interoperability.

John Vitale, SVP of Product Management at Yortel www.yorktel.com and Gary Audin discuss the interoperability issues surroundings the integration of multiple video technologies. This podcast was recorded at Enterprise Connect 16. The discussions include video asset retention, maximizing bandwidth usage, and optimizing video call flow. Connections over the Internet are contrasted with private network access.

Yorktel www.yorktel.com defines the Next Gen Workplace as an environment that enables agile user experiences by fostering productivity, efficiency, and optimal growth potential. Next gen workspaces trade siloes for more open, team-oriented layouts. Designed specifically for agility and collaboration, huddle rooms have supplanted corporate boardrooms, and are equipped with technologies like video communications as-a-service that eliminate complexity and cost, and leverage standards-based protocols to solve interoperability.

Univago, Yorktel’s new cloud video communications as-a-service platform, solves interoperability and quality of service (QoS) problems that prevent BYOD, remote collaboration and other policies to flourish. Accessible through a web portal from which enterprises can provision and manage accounts for their end users, Univago Meeting Rooms (URooms) offer a full featured meeting environment for existing conference room systems, web, PC, mobile and audio. URooms can accommodate up to 30 participants in a single meeting, and offer 720 PHD video, screen sharing for live presentations and collaboration.

What happens when Unified Communications fails? What is high availability (HA)? Why do you need HA for UC? How do you achieve HA? It will cost you. One of the costs is licensing. How can license fees be reduced? Can I use the cloud for HA?

Lindsay Kintner, VP Product Management for Tadiran www.tadirantele.com and Gary Audin discuss HA and its implications for UC in this podcast recorded at Enterprise Connect 16. The subjects covered include on-premises vs. cloud or hybrid HA for UC. How licensing fees can be reduced through dynamic license allocation. Why Tadiran Aeonix is cloud independent and how this adds flexibility for the customer.  How the HA implementation with a cloud can be as fast as 8 minutes with options in English.

For over 50 years Tadiran www.tadirantele.com has been serving businesses of all sizes, including some of the world's largest companies and organizations in various market segments across 41 countries worldwide. Tadiran features a comprehensive family of products including IP PBXs, Softswitches, Contact Centers, and Business phones. Tadiran endeavors to provide superior solutions, support, and service to our global customer base. At the same time Tadiran Telecom strives to increase environmental awareness in the telecom market by utilizing "green technology" in its products.

WebRTC in the contact center, are you ready? How effective is omnichannel? Are there situations like video calls where it is less desirable? Will your contact center be PCI compliant? Is the cloud becoming attractive to the customer?

Richard McFarland, CEO of Voice4Net www.voice4net.com, and Gary Audin discuss these questions and others in this podcast recorded at Enterprise Connect 16. The podcast includes Rich’s comments on their implementation of WebRTC and when and how omnichannel can be used effectively. The Voice4Net partnership with Govolution answers the issues dealing with PCI compliance. The Voice4Net solutions culminate in their Contact Center High Definition (CCHD) products.

Voice4Net www.voice4net.com can provide solutions to a myriad of business and enterprise challenges. Organizations in all industries can utilize IVR solutions to meet their specific needs, whether it be to reduce operating costs, increase customer satisfaction and communications, or increase operational efficiency. Voice4Net has taken its most frequently used applications and created “off the shelf” packages for specific vertical markets. Each of these applications comes packaged with IVR call flow, pre-recorded scripts, and a ready to load database. Each package is a fully functional system ready to go out of the box. However, packages may also be customized to account for site specific requirements by adding programming. Installation, training, and other turnkey options are available.

Don Witt of the Channel Daily News from Telecom Reseller learns about Broadview Network’s transition from a CLEC in the Boston to DC market to a hosted UC provider in 49 of the 50 United States from Brian Crotty, COO of Broadview Networks.

Broadview Networks features for businesses:

MyOfficeSuite

MyOfficeSuite Portal

Agent access to MyOfficeSuite helping manage Customer Portal

Broadview Networks features for Agents and Resellers:

Quick Quotes

Orders Wizard

It is all about the experience and both the customer and the agent find MyOfficeSuite to be intuitive and very easy to use.

About Broadview Networks

Broadview Networks is the premier information technology and communications partner for businesses across the country. Founded in 1996, Broadview has grown from a regional telecomm company to a national provider of cloud-based solutions, linking traditional technologies with next-gen services to deliver a complete portfolio of voice, data and Internet services.

Broadview owns and operates its own advanced, converged network, built on a redundant fiber-optic backbone. This network allows Broadview to guarantee quality for many of their services. Broadview's next-gen offerings include OfficeSuite®, a cloud-based voice solution; cloud-based data storage and back-up and OfficeAnywhere®, a cloud-based collaborative solution. Broadview is unique in its ability to not only provide the most technologically advanced solutions, but also to offer traditional business and T1 lines and Internet access options. –

 

See more at:

http://www.broadviewnet.com/About-Broadview-Networks/#sthash.nHGHtyla.dpuf

Steve Harris, Senior Vice President of National Alliances at Peak 10 speaks with Don Witt of The Channel Daily News from TelecomReseller at Channel Partners in Las Vegas about Peak 10’s Managed Services and how they target midrange clients and enable software solution providers to provide telephony, security and any number of other transitional solutions to the cloud.  Primary customer profiles include financial, health care and retail.  All require the five 9s that Peak 10 delivers.

About Peak 10

Peak 10 is a national information technology (IT) infrastructure solutions provider serving customers around the world.

Peak 10 has become a national IT infrastructure provider based on one key idea: when they help you use technology in smarter ways, they help you stay focused on running your business. Successful technology solutions lead to very human results for their clients and the client’s customers. They are there to enable those results through their portfolio of secure, flexible cloud solutions, data center and network services, and managed services.

Find More: http://www.peak10.com/about-peak-10/