Telecom Reseller / Technology Reseller News

WebRTC in the contact center, are you ready? How effective is omnichannel? Are there situations like video calls where it is less desirable? Will your contact center be PCI compliant? Is the cloud becoming attractive to the customer?

Richard McFarland, CEO of Voice4Net www.voice4net.com, and Gary Audin discuss these questions and others in this podcast recorded at Enterprise Connect 16. The podcast includes Rich’s comments on their implementation of WebRTC and when and how omnichannel can be used effectively. The Voice4Net partnership with Govolution answers the issues dealing with PCI compliance. The Voice4Net solutions culminate in their Contact Center High Definition (CCHD) products.

Voice4Net www.voice4net.com can provide solutions to a myriad of business and enterprise challenges. Organizations in all industries can utilize IVR solutions to meet their specific needs, whether it be to reduce operating costs, increase customer satisfaction and communications, or increase operational efficiency. Voice4Net has taken its most frequently used applications and created “off the shelf” packages for specific vertical markets. Each of these applications comes packaged with IVR call flow, pre-recorded scripts, and a ready to load database. Each package is a fully functional system ready to go out of the box. However, packages may also be customized to account for site specific requirements by adding programming. Installation, training, and other turnkey options are available.

Don Witt of the Channel Daily News from Telecom Reseller learns about Broadview Network’s transition from a CLEC in the Boston to DC market to a hosted UC provider in 49 of the 50 United States from Brian Crotty, COO of Broadview Networks.

Broadview Networks features for businesses:

MyOfficeSuite

MyOfficeSuite Portal

Agent access to MyOfficeSuite helping manage Customer Portal

Broadview Networks features for Agents and Resellers:

Quick Quotes

Orders Wizard

It is all about the experience and both the customer and the agent find MyOfficeSuite to be intuitive and very easy to use.

About Broadview Networks

Broadview Networks is the premier information technology and communications partner for businesses across the country. Founded in 1996, Broadview has grown from a regional telecomm company to a national provider of cloud-based solutions, linking traditional technologies with next-gen services to deliver a complete portfolio of voice, data and Internet services.

Broadview owns and operates its own advanced, converged network, built on a redundant fiber-optic backbone. This network allows Broadview to guarantee quality for many of their services. Broadview's next-gen offerings include OfficeSuite®, a cloud-based voice solution; cloud-based data storage and back-up and OfficeAnywhere®, a cloud-based collaborative solution. Broadview is unique in its ability to not only provide the most technologically advanced solutions, but also to offer traditional business and T1 lines and Internet access options. –

 

See more at:

http://www.broadviewnet.com/About-Broadview-Networks/#sthash.nHGHtyla.dpuf

Steve Harris, Senior Vice President of National Alliances at Peak 10 speaks with Don Witt of The Channel Daily News from TelecomReseller at Channel Partners in Las Vegas about Peak 10’s Managed Services and how they target midrange clients and enable software solution providers to provide telephony, security and any number of other transitional solutions to the cloud.  Primary customer profiles include financial, health care and retail.  All require the five 9s that Peak 10 delivers.

About Peak 10

Peak 10 is a national information technology (IT) infrastructure solutions provider serving customers around the world.

Peak 10 has become a national IT infrastructure provider based on one key idea: when they help you use technology in smarter ways, they help you stay focused on running your business. Successful technology solutions lead to very human results for their clients and the client’s customers. They are there to enable those results through their portfolio of secure, flexible cloud solutions, data center and network services, and managed services.

Find More: http://www.peak10.com/about-peak-10/

TelTech is a telecom-focused technology company. They’re privately held and headquartered just a short distance from New York City, in New Jersey.  Their passion is the development of innovative, yet practical, communications products.

Doug Green, Publisher of Telecom Reseller, speaks with Meir Cohen, co-founder and president, about the company, a few of their products, their connection with Avaya and interface with Zang.

More at  http://teltech.co/

ACUTA: the Association for Information Communications Technology Professionals in Higher Education.  Serving more than 1700 individuals at nearly 750 institutions of higher education ranging from small schools and community colleges to the largest U.S. institutions, ACUTA’s mission is;

“ACUTA's mission is to advance the capabilities of higher education communications and collaboration technology leaders.”

In this podcast, Doug Green, Publisher of Telecom Reseller, speaks with Corinne Hoch, CEO of ACUTA, about the upcoming ACUTA annual conference, “Aspire to Connect,” reasons to attend, and what attendees can expect to gain.

More at www.acuta.org

Plantronics was founded in 1961 when two airline pilots set out to invent an alternative to the conventional headsets of commercial aviation. Since then, Plantronics was the first headset in outer space, when astronaut Wally Schirra chose to use the MS50 for the Mercury mission, adapting the lightweight model to fit inside his helmet and Neil Armstrong walked on the moon uttering the legendary words: "That's one small step for man, one giant leap for mankind" through a Plantronics headset.

The recently released Blackwire 215/225; an affordable, wired headset is the latest addition to the Plantronics Blackwire family of headsets.

Doug Green, Publisher of Telecom Reseller, speaks with Robert Manassero, Product Marketing Manager, about this new headset.

More at www.plantronics.com

Alsbridge helps clients utilize cost-effective and value-added sources for IT infrastructure services, network carrier services, hardware/software, application support and development, business processes, and cloud services globally.

Doug Green, Publisher of Telecom Reseller, speaks with Emmanuel Moss, Managing Consultant, about the company, what they do, and the 5 greatest challenges of network transformation (E.G. business alignment, strategy, roadmap, detailed business case, sourcing).

More at www.alsbridge.com

Andrew Pryfogle, SVP of Cloud Transformation, describes the Intelisys past and changing channel, along with announcements of major partners at Channel Partners, to Don Witt with The Channel Daily News from TelecomReseller.

As a leading distributor of business communications services, including voice, data, access, cable, collaboration, wireless and cloud, Intelisys continues to bring on new and diversified Supplier Partners to better serve the needs and requirements of its Sales Partners and their business customers. Now the 2000-plus Intelisys Sales Partner Community has access to Microsoft and Google cloud offerings, along with approximately 40 other leading cloud carriers. Currently, cloud offerings make up 20% of Intelisys’ revenue, and that percentage is expected to increase in the near future, as Intelisys supports its Sales Partners in multiple ways, including:

Education

CloudServicesUniversity.com

Financial commitment to partners

Short term loans

Advances on Commission

Cloud Services and Complex Bids team

THE INTELISYS VISION

Founded in December 1994, Intelisys is widely regarded as the industry’s leading Technology Services Distributor of telecommunications network and cloud services in the channel. The company has built a solid reputation with its Sales Partners, Supplier Partners, and end-user customers as a successful and high integrity company that protects its relationships and exists to serve their needs and the needs of their customers.

Today, Intelisys is focused on empowering and educating the independent sales channel by assisting business telecom and cloud technologies customers in making informed choices about services, technology and cost savings; increasing their purchasing power; protecting their contracts and increasing their revenue opportunities. Intelisys delivers the best carrier neutral solutions to end-user customers through its Partner community – an elite nationwide network of telecom sales and consulting professionals.

THE INTELISYS MISSION

Intelisys is the leader in selling business telecommunications services through the independent sales channel.

They strive to deliver exclusive advantages and prestigious affiliations to top producing Sales Partners and Supplier Partners.

Their goal is to optimize the independent sales channel experience and to raise the standards of how business telecommunications services and cloud services are bought and sold – for the benefit of their Sales and Supplier Partners and, ultimately, for the benefit of their end-user customers.

More at www.intelisys.com

Jason Dishon, VP of Enterprise Sales and Channel Chief of Windstream, discusses channel changes with Don Witt of the Channel Daily News from TelecomReseller. Windstream targets Residential, small business and Enterprise customers.

Channel Streategy changes involve a Support Program which involves:

Dedicated Account Management

Service Order Coordinator

Engineering Resources

Products include:

Carrier Solutions

High Speed Internet

Digital TV

Telephony

UC

Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark.

Why Windstream?

Their People

At Windstream, they believe happy employees create the most productive work environment. Through teamwork and a positive work environment, they ensure Windstream is a place for employees and their careers to thrive.

Their Team

Windstream offers a diverse working environment. They encourage people from all backgrounds to work together and produce an environment that is beneficial for their employees as well as for our business partners and customers.

Their Diversity

They are committed to reviewing the talents and experience of each job applicant compared to the specific job opening, without regard to race, color, religion, sex, age, national origin, disability, military status or sexual orientation. They give full consideration to qualified disabled individuals as well as Vietnam military veterans.

http://www.windstream.com/siteselector/

Caitlin Clark-Zigmond, VP of Product Management - UCaaS, at CoreDial Discusses CoreDial, CoreDial produts, CoreDial channel and CoreDial pricing with Don Witt of The Channel Daily News from TelecomReseller while at Channel Partners in Las Vegas Nevada.

CoreDial services include:

White Label

ProducHosted PBX

SIP TRunnking

Unified Communications

Conferencing

Video

The CoreDial target consumer is the small to medium consumer. As a part of their solution, CoreDial provides a software tool called Switchconnex that allows for:

The configuration of the solution

Management of the solution

Invoicing once the solution is installed

At CoreDial, they have one, central focus: Their Partners. It encapsulates every inch of CoreDial’s internal culture, making them who they are today. It’s never been about CoreDial. It’s about their Partners.

Their support for their partners is second to none. Their experienced team endlessly strives to retain supportive talent that have grown with their company and understand the business from every angle. Because of this, their evolution from selling direct to end user customers enables them to answer any question or concerns customers may have. With a diverse knowledge of the cloud communications industry, they understand its past, present, and most importantly, are poised for its future. Their SwitchConnex platform offers unparalleled services that, combined with their exceptional people, proven processes, and innovative technology, enable their Partners to successfully sell, deliver, manage, and invoice under their own brand.

Based in Blue Bell, PA, CoreDial cloud software and services enable companies to quickly and cost effectively sell, deliver, manage, and invoice for high quality, private labeled cloud communication services including hosted PBX solutions, VoIP, SIP Trunking, and Unified Communications. With no hardware or software to buy, their Channel Partners—Managed Service Providers, Value Added Resellers, and IT Solution Providers—deliver valuable end-user solutions, while creating margin rich recurring revenues and building value in their brand.

http://coredial.com/