Telecom Reseller / Technology Reseller News

Sarah Halko, Head of Regulatory and Industry Relations at TNS, joined Doug Green, Publisher of Technology Reseller News, for a Cloud Communications Alliance (CCA) podcast focused on the FCC’s Do Not Originate (DNO) mandate and its role in combating robocalls and caller ID spoofing.

Halko explained that DNO (Do Not Originate) identifies phone numbers that should never be used for outbound calling—such as invalid, unallocated, or inbound-only numbers like government agencies. Blocking calls that spoof these numbers allows service providers to stop obvious fraud earlier in the call path, before it reaches consumers.

While DNO began as an optional tool in 2017, regulatory expectations have steadily increased. As of December 15, 2025, every service provider in the call flow must maintain a “reasonable DNO list,” making accurate, up-to-date data essential for compliance.

“Without reliable, authoritative numbering data, service providers can’t confidently determine which calls should be blocked,” Halko said. “DNO compliance ultimately depends on knowing how numbers are assigned, used, and routed in real time.”

TNS supports providers by delivering trusted, continuously updated numbering and routing intelligence across the U.S., Canada, and the Caribbean. This enables earlier, more accurate call blocking and reduces the risk of false positives or missed fraudulent traffic.

Looking ahead, Halko emphasized that DNO is only one part of a broader trust framework that also includes analytics, traceback, authentication (STIR/SHAKEN), and Know Your Customer practices—all working together to protect network integrity.

Learn more: https://tnsi.com/

Brian Gregory of Intermedia joined Doug Green, Publisher of Technology Reseller News, for a Cloud Communications Alliance (CCA) podcast discussing how Intermedia has quickly become a preferred platform for service providers seeking modern, cloud-based communications.

Intermedia operates as a channel-first UCaaS and CCaaS provider, with more than 90 percent of its business delivered through partners. Gregory explained that the company formally launched its service provider program just two years ago, responding to market shifts as traditional feature-server platforms slowed and demand increased for more agile, cloud-native solutions.

In that short time, Intermedia has signed roughly 30 percent of U.S. tier-two service providers, those with approximately $50 million to $2 billion in annual revenue—an adoption rate Gregory says reflects both timing and platform flexibility.

“The market was ready for a more nimble, cloud-based provider,” Gregory said. “As a cloud platform, we can respond very quickly to changes—whether that’s AI, Teams integration, or new go-to-market requirements—and our service providers can immediately take those capabilities to their customers.”

Looking ahead to 2026, Intermedia’s priorities include practical AI adoption with measurable ROI, deeper vertical-market integrations, and continued expansion of its Microsoft Teams strategy. Rather than replacing Teams, Intermedia enhances it by embedding enterprise-grade telephony and a fully integrated contact center—enabling partners to deliver higher-value services beyond low-margin trunking.

Gregory also highlighted Intermedia’s new migration program, designed to help service providers move legacy hosted PBX customers onto a single, modern platform using automated tools, overlay resources, and financial incentives.

As cloud communications continue to evolve, Intermedia is positioning itself as a growth engine for service providers navigating AI-driven, Teams-centric customer environments.

Learn more: www.intermedia.com

Doug Green, Publisher of Technology Reseller News, spoke with Mark A. Daley, CEO of ROLM, and Cole McKinley, CTO of USX Cyber, about the Department of Defense’s phased enforcement of Cybersecurity Maturity Model Certification (CMMC) requirements and what it means for small and mid-sized businesses (SMBs) in the Defense Industrial Base.

With CMMC now actively enforced, hundreds of thousands of subcontractors—many without dedicated security teams—must demonstrate compliance to continue working with prime contractors. Daley stressed the urgency of the moment, noting that delays are over. “The government is no longer kicking the can down the road,” he said. “CMMC exists to protect the defense industrial base, and SMBs are now squarely in scope.”

To address this challenge, ROLM and USX Cyber have partnered on an integrated, SMB-focused platform built around USX Cyber’s Guardian solution. McKinley explained that Guardian was designed to make compliance achievable without stitching together multiple tools. “We built Guardian to be a one-stop platform that makes CMMC approachable, affordable, and audit-ready for SMBs,” he said, adding that the platform satisfies 83 of the 110 required NIST 800-171 controls while providing 24×7 monitoring, evidence management, and guided compliance workflows.

Daley highlighted that the solution goes beyond certification prep, combining continuous security operations, governance, and AI-driven automation to reduce long-term cost and complexity. “This is not a one-and-done, check-the-box exercise,” he said. “You have to be ready not just for today’s audit, but for the one coming three years from now.”

The discussion underscored why CMMC represents both a major risk and a significant opportunity for MSPs and channel partners serving regulated industries. Learn more at https://rolm.ai/ and https://usxcyber.com/.

Doug Green, Publisher of Technology Reseller News, spoke with Rich Tehrani, Chairman of ITEXPO, about why the longtime South Florida event continues to serve as a critical kickoff for the communications, AI, and business technology industries. Now more than 20 years old, ITEXPO brings together enterprises, MSPs, resellers, vendors, and innovators at a time when budgets are forming and technology decisions can shape organizations for years.

Tehrani described ITEXPO, organized by TMCnet, as less about gadgets and more about outcomes—career growth, profitability, and informed decision-making. “We’re neutral. We don’t favor the large companies or the small ones—we do right by the attendee,” he said, emphasizing that the show’s open, vendor-agnostic format allows attendees to compare solutions side by side and get direct, human answers that are increasingly hard to find online.

A centerpiece of the event is the Tech Super Show model, which co-locates multiple conferences so entire buying teams—AI, communications, cybersecurity, CX, and operations—can attend together. This creates what Tehrani calls a “business technology mall,” where discovery, peer conversations, and partner connections happen organically and quickly, often in minutes rather than weeks.

AI is a major focus for 2026, including new programming around AI agents, the Generative AI Expo, and the evolution from IoT to AIoT, alongside expanded tracks on enterprise communications and cybersecurity. For the channel, MSP Expo remains a standout, with increased emphasis on valuation, margins, and building durable businesses, while the new ITAD Connect brings lifecycle and circular economy considerations into the conversation.

As the event approaches, Tehrani noted strong momentum from exhibitors and attendees alike and highlighted the appeal of Fort Lauderdale as an accessible, cost-effective destination. “This is where the industry comes together to make better decisions—for your company and your career,” he said.

Learn more about ITEXPO at https://www.itexpo.com/east/ and about TMCnet at https://www.tmcnet.com/.

Unified Office has been one of those companies I have been watching for years as they have expanded their customer base from Restaurants to Auto dealer, Hotels, Dentists and Wellness and beyond.  They did this while expanding their product solutions from VoIP telephony to IoT, Business Communications Platform, a Visual Performance Suite, and now to a TCNIQ AI Analytics Suite.

In today’s podcast Don Witt, of the Channel Daily News, a TR publication, speaks with Ray Pasquale, CEO and Founder. You will hear about Unified Office’s transformation into an AI-focused company with Ray explaining their HQRP protocol for reliable voice communications and detailing their technology that emulates T1 cables over the internet. They will also cover topics including port security, regulatory compliance, and robocall protection with Ray sharing insights about their focus on B2B vertical markets and AI-powered communication solutions. Ray discusses the company’s use of transcription services and their proprietary AI tool Engage IQ for analyzing business calls, while emphasizing the importance of regulatory compliance and data security.

They are not just ANY voice company, they are Unified Office.

If you just want a voice company, you can find a long list on Google, but if you want a company that will constantly innovate for you, with your business always at the heart of everything we design, you’re in the right place.

About: Unified office is a leading managed communications technology company, driven by passion, purpose and commitment, driving relentless constant innovation in Voice, AI, Internet of Things (IoT), Analytics and more to help provide solutions and opportunities for small-and-medium sized businesses to stay ahead in a rapidly changing world, with support that will never let you down.

Unified Office gives small- to mid-sized businesses the convenience of voice to do what we have done for years with phone, IoT, text messaging, and other data. We will continue to innovate communications so you can concentrate on running your business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness.

For more information, go to: https://unifiedoffice.com/.

Tresic emerged from stealth with breaking news: the launch of Tresic Intelligence Cloud, a new add-on platform designed for CSPs and channel partners to layer AI-driven insights, automation, and coaching on top of existing UCaaS and CCaaS services. In a conversation with Doug Green, Publisher of Technology Reseller News, Robert Galop and Kevin Nethercott said the timing is deliberate—service providers have spent two decades building the UCaaS/CCaaS/CPaaS foundation, and now have the opportunity to monetize intelligence on top of it.

The core idea is to unlock the “dark data” inside everyday business conversations—calls, meetings, video, email, and more—then convert it into actionable outcomes like follow-ups, alerts, and performance improvement. “If I’m a business owner, the holy grail for me is if I knew what all of my customers were thinking and saying about me,” Nethercott said, framing how conversation intelligence can improve products, service, pricing, and strategy when delivered in a secure, privacy-respecting way.

Tresic positions the Intelligence Cloud around three common business gaps: limited visibility into churn and compliance risk, missed commitments that never make it into systems of record, and the need to coach and improve frontline performance in sales and support. The company says it has packaged these capabilities as ready-to-deploy “co-pilots” that can be enabled quickly—avoiding the long, complex deployments that often slow AI projects. Galop emphasized the approach is meant to assist workers, not replace them, noting the platform is designed to fit into existing workflows with minimal training.

For the channel, Tresic’s pitch is also economic: by bundling add-on packages per location and per user, providers can move from selling “just seats” to selling higher-value intelligence services—often approaching 2x (and potentially more) revenue per customer relationship. Tresic also highlighted partner readiness, citing integration work—including a partnership mentioned with NetSapiens Crescendo—as part of its effort to make onboarding and activation simple for service providers and their customers.

Learn more at tresic.cloud.

Technology Reseller News sat down with Todd Wilson, Reco’s head of channel alliances, to discuss the transition from static configuration checks to a more identity-centric security model. Drawing on his background at Netskope and AppOmni, Wilson notes that standard security tools often fail to account for user behavior within applications. He adds that Reco addresses this via its App Factory, which aims to secure new or niche applications within three to five days. Wilson says doing so quickly helps partners address the rapid adoption of shadow artificial intelligence and the frequent introduction of new software tools.

Regarding the Reco partner model, Wilson says the focus is on providing an immediate return on investment by identifying unused licenses and ghost accounts. These findings are designed to offer customers direct cost savings. Beyond software sales, Wilson suggests that the platform’s data allows managed service providers to establish recurring service lines, like software-as-a-service health checks or AI audits. This approach is intended to transition resellers into advisory roles rather than focusing solely on one-off transactions.

Wilson further addresses the technical demands on partner teams, stating that automation can help manage security environments without requiring significant increases in specialized staff. Looking toward 2026, the channel leader emphasizes that SaaS security will likely require automated governance to manage the growth of AI agents and decentralized application use. He concludes by highlighting that ongoing partner enablement will be necessary to navigate these shifts in the SaaS landscape.

Join us for this dynamic podcast to learn more about the shifting world of SaaS security and the channel opportunity.

Visit https://www.reco.ai/

Doug Green, Publisher of Technology Reseller News, sat down with JLINC’s Dean Landsman, Strategy and Business Development, to explore a career-spanning conversation that connects radio, telecom, and today’s AI-driven communications landscape through a single unifying theme: trust.

Landsman traced his professional journey from early days in radio—where understanding audiences meant far more than chasing ratings—to telecom and, ultimately, to AI governance. Along the way, he witnessed a recurring pattern: industries drifting toward commoditization, treating users and their data as interchangeable units rather than as people whose information carries meaning, context, and rights. That experience now shapes JLINC’s mission in the AI era.

At the center of the discussion was JLINC’s role in data governance for AI workflows, particularly its integration with the emerging vCon (virtual conversation) standard. While much of today’s AI governance focuses on compliance frameworks like ISO and NIST, JLINC provides the operational layer—cryptographic provenance, consent enforcement, and auditable controls—that ensures data integrity throughout an AI workflow. As Landsman explained, “We provide the guardrails that make sure what goes in is what comes out—unaltered, authorized, and trustworthy.”

This capability becomes especially critical as vCons—often described as a “PDF for conversations”—are increasingly used to capture voice, text, and interaction data that may later feed AI systems, analytics platforms, or even legal proceedings. JLINC ensures that permissions, provenance, and integrity are preserved end to end, preventing errors, hallucinations, or unauthorized changes by either humans or AI systems. In regulated environments such as healthcare, finance, government, and contact centers, Landsman emphasized that this trust layer is not optional—it is foundational.

As organizations grapple with growing public skepticism around AI, Landsman positioned JLINC as a practical answer to the trust question. “People are worried their words will be misrepresented or altered,” he said. “Our role is to make sure the data remains clean, provable, and respected—so AI becomes something you can actually trust.” For channel partners, carriers, and enterprises alike, the message was clear: in an AI-driven future, governance is not just about compliance—it’s about confidence.

Learn more about JLINC at https://www.jlinc.com/.

“Wireless failover shouldn’t just sit there as insurance,” says John Reed, CEO of For2Fi. “When you layer applications like POTS replacement on top of modern 5G connectivity, it becomes a powerful, cost-saving part of the customer’s production network.”

In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, is joined by Jake Jacoby, CEO of TELCLOUD, and Reed to examine how wireless connectivity and POTS replacement are converging as copper shutdowns accelerate.

Reed explains that For2Fi focuses exclusively on 5G and LTE connectivity, supporting multi-location customers across retail, healthcare, quick-serve restaurants, and rural markets in the U.S. and Canada. By combining the right carrier, modem, and antenna, For2Fi delivers reliable connectivity that can function as backup—or increasingly, as primary access.

Jacoby underscores why this wireless foundation is critical to the next phase of POTS replacement. “Wireless is no longer just backup—it’s primary, it’s reliable, and it’s ready to carry critical services like POTS replacement,” he says. As legacy copper lines disappear, partners like For2Fi provide the connectivity layer that allows TELCLOUD to deliver life-safety-grade POTS replacement for elevators, fire panels, and emergency phones—without forcing customers to replace existing equipment.

Together, TELCLOUD and For2Fi enable channel partners to present a single, scalable solution that reduces copper costs, modernizes connectivity, and creates long-term recurring revenue—without requiring MSPs to become telecom specialists.

The episode concludes with the Shots segment, featuring Dos Artes Añejo, a French oak–aged tequila presented in a distinctive ceramic bottle—an apt finish to a discussion centered on durability, craftsmanship, and long-term value.

For more information, visit https://www.telcloud.com/ or call 844-900-2270.

Eric Krapf, Program Chair of Enterprise Connect at Informa, joined Doug Green, Publisher of Technology Reseller News, to discuss what attendees and exhibitors can expect from the upcoming Enterprise Connect conference—and why the move to Las Vegas marks a significant evolution for the long-running event.

After many successful years in Orlando, Enterprise Connect will take place at Caesars Forum in Las Vegas, with Harrah’s and The LINQ directly connected to the venue. Krapf explained that the new location improves accessibility for West Coast and central U.S. attendees, offers a wider range of hotel options at different price points, and reduces the logistical friction that often comes with large conventions. The event will also run concurrently with HIMSS, creating opportunities for crossover between enterprise communications and healthcare technology audiences.

On the content side, Enterprise Connect has significantly refreshed its program structure. The conference will now begin on Tuesday, making travel easier for attendees, and will feature flexible one-, two-, and three-day passes. Tuesday morning will open with three half-day summits focused on AI, customer experience (CX), and collaboration/UC, combining panels, enterprise case studies, and small-group roundtable discussions designed to encourage peer-to-peer networking. “We’re really trying to balance the need to maintain and modernize legacy environments with the challenge of figuring out where AI delivers real ROI today,” Krapf said.

AI will be a central theme throughout the event, reflecting the realities many enterprises face: top-down mandates to deploy AI, uncertainty about value and governance, and long-term career implications for IT professionals. At the same time, the agenda continues to address core enterprise priorities such as reliability, compliance, E911, contact center migration, and hybrid work—acknowledging that most organizations must run stable existing systems while preparing for an AI-driven future.

Krapf emphasized that Enterprise Connect remains a uniquely vendor-neutral environment, bringing together large platform providers, emerging startups, solution partners, and channel players in one place. “This is where you can see the whole picture—compare solutions side by side, talk directly to peers, and make informed decisions about what actually fits your organization,” he said. For enterprise IT leaders, channel partners, and solution providers alike, Enterprise Connect continues to serve as a critical forum for education, evaluation, and in-person networking.

Learn more and register at https://enterpriseconnect.com/.