Telecom Reseller / Technology Reseller News

Dan Herscovici, CEO of Plume, joined Doug Green, Publisher of Technology Reseller News, to discuss why contextual intelligence—not raw speed—is becoming the next competitive frontier for internet service providers. As broadband markets grow more competitive and switching costs continue to fall, Herscovici explained that competing solely on price and bandwidth turns connectivity into a commodity and fails to reflect how consumers actually experience the internet inside their homes.

Plume’s platform applies contextual intelligence to understand what is happening inside each household in real time—device types, interference, usage patterns, and application needs—and dynamically optimizes the network accordingly. “Most ISPs are already delivering far more speed than consumers actually need at any moment in time,” Herscovici said. “What really matters is understanding context and optimizing the network for what’s happening in that household right now.” This approach enables latency-sensitive applications like video conferencing to perform better, improves reliability for IoT devices, and allows networks to proactively address issues before subscribers notice degradation.

The conversation also explored Wi-Fi 7 and next-generation standards, with Herscovici noting that higher peak speeds alone do not solve most real-world connectivity challenges. With the majority of devices still operating on Wi-Fi 5 and Wi-Fi 6, ISPs must manage complex, mixed-device environments where intelligence, orchestration, and proactive optimization matter more than headline performance metrics.

Ultimately, Plume’s strategy centers on building subscriber confidence—delivering consistent, secure, and intuitive experiences across onboarding, daily usage, device additions, and support interactions. “When subscribers trust that their ISP will deliver a great experience—and fix things quickly when something goes wrong—they churn less and stay loyal, even if another provider is slightly cheaper,” Herscovici said. By enabling proactive, AI-driven network management and smarter customer engagement, Plume helps ISPs move beyond commodity connectivity toward lasting differentiation.

Learn more at https://www.plume.com/.

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Doug Green, Publisher of Technology Reseller News, spoke with Raj Darji, Founder & CEO of Aarav Solutions, about the company’s launch of two generative AI accelerators—InsightForge and OmniTel360—designed to help communications service providers modernize billing operations, automate sales workflows, and improve customer engagement.

Aarav Solutions is a long-standing Oracle Communications implementation partner with more than a decade of domain expertise across Oracle BRM and related telecom platforms. Raj Darji explained that this deep operational knowledge is embedded directly into Aarav’s GenAI accelerators, enabling CSPs to adopt AI without disrupting existing infrastructure. “We are not experimenting with AI—we are applying it where telecom operators feel the most pain, inside billing and operations,” said Raj Darji.

InsightForge is a GenAI accelerator purpose-built for Oracle BRM and other standard billing systems that allows business, finance, and operations teams to query complex billing data using natural language—without writing SQL or relying on back-office operations specialists. By translating plain-language questions into database queries, InsightForge delivers real-time visibility into contract & invoices, customer service & churn balances, taxes, and discrepancies, significantly reducing contract mismatches and offering systematic revenue protection through quick operational resolutions and response times.

OmniTel360 extends this capability with an AI-driven CRM and CPQ platform tightly integrated with BRM or any standard billing system. Designed for mid-market CSPs, MVNOs, and enterprise connectivity providers, OmniTel360 unifies CRM and billing into a single pane of glass and enables sales teams to generate products, pricing, and quotes through natural-language prompts. Introduced at MWC Mobile World Congress Barcelona 2025 both solutions drew strong interest for demonstrating how Gen AI can deliver immediate, practical value rather than remain a conceptual buzzword.

Learn more about Aarav Solutions at https://www.aaravsolutions.com/.

Software Mind Telco Days 2025: On-demand online conference

“It doesn’t matter how much a carrier charges—at some point, those copper lines are going to be shut off,” says Jake Jacoby, CEO of TELCLOUD. “The real question is whether businesses get ahead of it or wait until it becomes a crisis.”

In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to examine the accelerating reality of the copper sunset and the growing urgency for organizations still relying on legacy POTS lines.

Jacoby explains how telecom networks have shifted almost entirely away from copper, leaving only 5–10% of that infrastructure still in use—yet costly to maintain. Deregulation in 2019 allowed carriers to raise prices dramatically, but even skyrocketing bills have not stopped shutdowns. Businesses now face two converging pressures: rapidly rising POTS costs and the certainty that service will eventually be discontinued, regardless of price.

For many organizations, this issue surfaces unexpectedly, when once-modest line items suddenly trigger concern from finance teams and executives. Jacoby emphasizes that POTS replacement is not something most businesses have ever planned for, making it critical to choose a partner that can simplify the transition and deliver a long-term solution.

TELCLOUD addresses this challenge by bridging legacy analog equipment—such as fire panels, elevators, and emergency phones—with modern, future-proof connectivity. The result is a reliable communication path designed to last for decades, paired with predictable monthly pricing that restores financial stability.

For MSPs and IT providers that do not traditionally handle telecom, Jacoby notes that TELCLOUD’s channel-first, white-label model allows partners to remain the trusted advisor while TELCLOUD manages the complexity behind the scenes.

The episode closes with the Shots segment, recorded from Mexico, where Jacoby introduces Cascahuin No. 7 Reposado, a smooth, oak-aged tequila from Jalisco—an apt finish to a discussion centered on patience, preparation, and long-term value.

For more information, visit telcloud.com or call 844-900-2270.

Doug Green, Publisher of Technology Reseller News, spoke with Travis Volk, Vice President of Global Technology Solutions and GTM, Carrier at Radware, about how artificial intelligence is reshaping the security landscape for telecom providers as the industry heads into 2026. The discussion focused on the accelerating pace of attacks, the shrinking window to respond to vulnerabilities, and why traditional, human-paced security models are no longer sufficient.

Volk explained that telecom networks are now facing machine-speed attacks, where newly disclosed vulnerabilities are often exploited within hours, not weeks or months. “Recent CVEs are being exploited at breakneck speeds,” he noted, emphasizing that nearly a third of disclosed vulnerabilities are weaponized within 24 hours. This reality is forcing providers to rethink patching, maintenance, and runtime protection strategies—especially as attackers increasingly chain small flaws into large-scale, sophisticated attacks.

A key theme of the conversation was the convergence of offensive and defensive security. As applications become more API-driven and agentic, service providers must adopt continuous, automated testing and inline protection that can detect business-logic attacks in real time. Volk highlighted Radware’s use of AI-driven analytics and visualization to map API flows, identify abnormal behavior, and enforce protections such as object-level authorization at scale—capabilities that are critical for encrypted, high-value workloads.

Looking ahead, Volk described “good” security in 2026 as a living, observable system that prioritizes risk, automates both pre-runtime and runtime defenses, and enables data-driven decisions without adding operational complexity. Radware is already delivering these capabilities through flexible deployment models—virtual, physical, containerized, and cloud-based—allowing carriers to implement unified policy frameworks today. As Volk put it, AI is no longer optional: it is essential to keeping networks secure, resilient, and available in an era where attacks move faster than humans can respond.

Learn more about Radware at https://www.radware.com/.

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Doug Green, Publisher of Technology Reseller News, spoke with Josh Flinn, Director of Product, Cloud Software at Digi International, about the company’s achievement of SOC 2 Type 2 compliance and what it means for channel partners building secure, cloud-based IoT solutions.

Digi International is a global leader in cellular connectivity for IoT, delivering secure, reliable connectivity for distributed devices such as remote sensors, smart city infrastructure, vehicles, and industrial systems. Operating as a channel-first company, Digi focuses on helping partners deploy and manage IoT solutions at scale through cloud-based platforms like Digi Remote Manager and Digi Ventus.

During the discussion, Flinn explained that SOC 2 Type 2 is a significant milestone because it validates not only Digi’s security controls but also the ongoing execution of secure development, auditing, and change management practices over time. For channel partners, this reduces friction in the sales cycle, simplifies security questionnaires, and provides confidence that core components of their solutions already meet rigorous security standards. As Flinn noted, “SOC 2 is not a one-time event—it’s an ongoing commitment to secure operations.”

The compliance attestation currently covers Digi Remote Manager for Digi 360 router and gateway platforms, as well as Digi Ventus, Digi’s managed services cloud platform. Looking ahead, Digi is continuing to invest in security enhancements such as long-term support firmware, eSIM security capabilities, and automated compliance controls, reinforcing its cloud-first approach as partners and customers move toward increasingly distributed, IoT-driven environments.

Learn more about Digi International at https://www.digi.com/.

Software Mind Telco Days 2025: On-demand online conference

Doug Green, Publisher of Technology Reseller News, sat down with Ian Richardson, Founder and CEO of Fox & Crow, to explore a topic that many MSPs underestimate until it becomes painful: lead qualification. While generating leads often gets the spotlight, Richardson argues that chasing the wrong prospects can quietly drain revenue, morale, and long-term growth.

Drawing on his experience as a former MSP owner, Richardson explained how poorly qualified leads consume senior technical resources, distract sales teams, and can even damage existing customer relationships. “Landing a bad customer is worse than not signing them at all,” he said, noting that MSP onboarding often reveals fundamental misalignment only after months of effort and sunk cost.

Richardson outlined a practical framework for qualification that goes beyond firmographics. MSPs must determine whether a prospect views IT as a strategic investment or merely a cost to be minimized—an insight that can only be uncovered through early conversations, often starting with frontline staff. This mindset distinction, he emphasized, is the real gatekeeper to sustainable, profitable client relationships.

The discussion also addressed scale and focus, with Richardson cautioning MSPs against stepping outside their ideal customer profile in pursuit of larger deals. Even seemingly attractive opportunities can become “bad-fit accounts” that erode margins and stability. Through Fox & Crow, Richardson positions his firm as a strategic partner helping MSPs build disciplined, organic sales engines that prioritize fit, focus, and long-term value over raw lead volume.

More information about Fox & Crow is available at https://www.foxcrowgroup.com/.

Software Mind Telco Days 2025: On-demand online conference

Doug Green, Publisher of Technology Reseller News, sat down with Jeff Pulver of the vCon Foundation for an in-depth conversation on the rapid emergence of virtualized conversations (vCons), the intersection of AI and communications, and why the industry is standing at the threshold of an entirely new era.

Pulver, widely regarded as a pioneer of internet communications and an early architect of Voice over IP, reflects on how lifelong curiosity—from amateur radio to building the first internet-based telephone networks—shaped his belief that communications innovation is always about enabling connections that were previously impossible. Today, that same philosophy underpins his work with vCons, which he describes as a foundational building block for the AI communications age.

At its core, a vCon is a standardized container for conversations—voice, video, text, email, and more—designed to securely capture not only what was said, but also who participated, the context, consent, purpose, and related metadata. Often described as “a PDF for conversations,” vCons make it possible to preserve truth and memory across every interaction, while enabling AI systems to analyze conversations consistently and at scale. Pulver emphasizes that this matters because large language models were trained on open standards, including IETF specifications, making vCons uniquely well suited for reliable AI analysis without constant retraining or hallucination.

Pulver argues that while 2025 marked the mainstream adoption of large language models, 2026 will be the year of the vCon, leveling the playing field between small and large organizations by giving all businesses access to deep conversational insights. From customer engagement and compliance to internal collaboration and operational efficiency, vCons allow organizations to move at the speed of AI—without sacrificing trust, consent, or accountability.

A major focus of the discussion is the need for education and ecosystem building. Pulver describes the vCon Foundation’s mission as combating the biggest obstacle to adoption: ignorance. By promoting interoperability, standards-based development, and collaboration among competitors, the Foundation aims to ensure that vCons become a shared industry asset rather than a fragmented set of proprietary tools.

Pulver also previewed the upcoming Spring ’26 vCon event in Dallas, scheduled for March 23–26, 2026. The conference will include pre-conference sessions on vCon strategy and theory, the first-ever vCon hackathon, deep dives into AI in business, and a vCon Foundation meeting—bringing together technologists, service providers, policymakers, and innovators to define what comes next.

Looking ahead, Pulver believes vCons will soon become a strategic checkpoint for vendors, service providers, and investors alike. As AI and communications converge, organizations that embrace virtualized conversations will be positioned to create smarter services, scalable compliance, and entirely new business models. As he puts it, learning how to spell V-C-O-N is fast becoming another way to spell AI opportunity.

To learn more about Jeff Pulver’s work and the vCon Foundation, visit https://www.pulver.com/vconfoundation.

In this special podcast for the Cloud Communications Alliance (CCA) and Technology Reseller News, Doug Green speaks with Jeff Pulver of the vCon Foundation about the accelerating momentum behind vCon technology and why it will play a defining role in the next era of cloud and AI-powered communications. The conversation was recorded in advance of Cloud Connections 2026, where Pulver will be a featured speaker.

Pulver, a long-time pioneer in internet communications and standards development, explains that vCon—short for virtualized conversation—is fundamentally a new way to capture, secure, and analyze conversations across voice, video, messaging, email, and other communication modes. Often described as “a PDF for conversations,” vCon provides a tamper-resistant, optionally encrypted container that preserves not only the dialogue itself, but also participants, attachments, metadata, purpose, consent, and AI-generated analysis. The result, Pulver says, is something businesses have never truly had before: truth and memory for every conversation.

Why vCons matter now, Pulver explains, comes down to AI. Large language models were trained early on using open standards, including IETF specifications. Because vCon is emerging as an IETF standard, AI systems already “understand” its structure. This dramatically reduces ambiguity and hallucination when conversational history is analyzed at scale. Instead of constantly retraining AI to interpret proprietary formats, organizations can rely on a standardized conversational container that delivers consistent, reliable results across platforms.

Pulver believes this shift creates an opportunity as significant as the rise of cloud communications itself. As AI and communications converge, new services, new revenue streams, and entirely new business models become possible. From “smart” SIP trunks and AI-enhanced collaboration tools to enterprise-wide conversational recall, vCons enable organizations of any size—from solopreneurs to global enterprises—to operate with greater efficiency, compliance, and intelligence. “The people who lose out,” Pulver notes, “are the ones who don’t embrace AI.”

Looking ahead, Pulver predicts that 2026 will be the year of the vCon, as the ecosystem matures and channel partners, service providers, and enterprises begin turning virtualized conversations into real-world value. For members of the CCA community, he sees vCon as a practical, accessible way to add intelligence, differentiation, and new revenue to existing cloud communications offerings.

To learn more about Jeff Pulver’s work and the vCon Foundation, visit https://www.pulver.com/vconfoundation.

Doug Green, Publisher of Technology Reseller News, spoke with Ty Kircher (NSP Practice Lead, Cellhub) and Dennis Napoliello (Head of U.S. Sales, MultiLine at Movius) about a problem every mobile-first organization runs into: separating personal and business communications on one smartphone—securely and compliantly—without forcing employees to carry two phones.

“The MultiLine solution gives enterprises control without forcing users to carry two phones.” Cellhub has been working with vendors like Movius to build an ecosystem of partners (including carrier T-Mobile) that helps channel partners deliver innovative mobile solutions to end-users. Movius addresses the security gap in employee-to-client voice, messaging, and collaboration by offering Secure Communications as a Service.

MultiLine™ is designed for hybrid and mobile work: users maintain two separate lines on one device, each secure, compliant, and dedicated—with separate features like voicemail—and with multi-channel communications documented per line. This eliminates the need for separate phones/numbers for Teams, personal use, social media, and apps like WhatsApp or WeChat—Movius consolidates multi-channel communication into one unified, secure ecosystem. That’s a strong differentiator for solution providers selling into healthcare and financial services, where organizations must ensure communications compliance with regulations like HIPAA and FINRA, including on personal devices, and across verticals such as government, transportation, and education. MultiLine is positioned as an AI-driven, mobile-first approach that unifies communications and collaboration.

Cellhub is also coordinating with a roster of vendor partners to bring unique mobile and wireless computing products and services to market, including initiatives with Tri Cascade, SkyMirr, and its PC-as-a-Service program with Lifetime EndPoint Resource.

Reach Cellhub at www.cellhub.com or email Ty Kircher at [email protected]. Contact Movius at www.movius.ai or reach Dennis Napoliello at [email protected].

Software Mind Telco Days 2025: On-demand online conference

Doug Green, Publisher of Technology Reseller News, sat down with Elie Y. Katz, Founder, President & CEO of National Retail Solutions (NRS), to discuss how payments, telecom, and point-of-sale technology are converging to reshape small and independent businesses. Katz explained how NRS, incubated within IDT, was created to give independent convenience stores and small merchants the same tools and insights long available to large national chains.

At the center of NRS’s success is its integrated point-of-sale platform, now deployed in more than 38,000 locations nationwide. Katz described how NRS combines POS, credit card processing, payroll, cash advance services, and telecom products into a single system. “We didn’t just build a register,” Katz said. “We built a platform that lets independent merchants compete with corporate America.”

The conversation highlighted the accelerating shift away from cash toward cards, mobile wallets, and peer-to-peer payment apps such as Venmo and Zelle—especially among younger consumers. Katz noted that safety, efficiency, and cost are driving merchants toward cashless or low-cash environments. “The phone has become the bank,” he said, pointing to how mobile payments are now central to everyday commerce.

Katz also outlined the opportunity this shift creates for telecom channel partners, MSPs, and resellers. By leveraging existing customer relationships, partners can expand into POS, payment processing, payroll, and cash advance services through NRS. “If you didn’t pivot, you went out of business,” Katz said. “Our platform gives channel partners a new stream of recurring revenue using relationships they already have.”

Finally, Katz detailed NRS’s growing ecosystem of integrations, including DoorDash, Grubhub, and NationsBenefits, which help independent merchants increase revenue and compete more effectively. With offerings like NRSPay and flexible, no-penalty credit card processing, NRS is positioning itself as a long-term partner for small businesses navigating the transition to a digital, cashless economy. For more information, visit https://nrsplus.com/.