Telecom Reseller / Technology Reseller News

In this episode of Technology Reseller News, Doug Green interviews Lyle Pratt, Founder & CEO of Vida.io, following the company’s announcement of a $4 million Series A funding round—a major milestone marking rapid growth, platform maturity, and expanding traction across MSPs, SaaS vendors, and business software providers.

Pratt explains that Vida.io is an AI Agent Operating System for business, designed to help companies deploy, manage, monitor, and scale AI agents that perform real work across voice, SMS, email, and web chat. While many products offer a chatbot or voice agent, Vida.io delivers the full operational backbone required for real-world use: observability, SOC 2/HIPAA compliance, billing-as-a-service, UI components, and detailed interaction scoring.

Since the last podcast, Vida.io has grown dramatically, surpassing 100 million AI agent interactions and onboarding a rapidly expanding network of partners. Initially focused on MSPs, the platform is now widely adopted by SaaS companies that embed AI agent capabilities directly into their vertical applications—roofing, moving, and other SMB-focused sectors—bringing instant scale to Vida.io’s distribution.

A key breakthrough discussed in the interview is Vida.io’s ability to deliver low-latency, high-intelligence voice agents that reliably meet real-world customer experience expectations. “If latency is off even slightly, users get frustrated. We had to solve that,” Pratt notes. The result: AI agents that in many cases outperform humans, including one customer reporting 40% more meetings booked compared to human-based calling teams.

Vida.io’s partner program remains the company’s primary growth engine. MSPs are now using AI agents to capture revenue from call flows they previously handed off to outsourced call centers—often redirecting hundreds of thousands of monthly minutes back into their own billing. The platform also supports direct SIP registration, enabling AI agents to function as standard PBX extensions across NetSapiens, Broadsoft, Metaswitch, and other systems widely deployed by MSPs.

Pratt emphasizes that the AI revolution is fundamentally redefining UCaaS and business communications: “When the price of intelligence approaches zero, the entire enterprise software ecosystem transforms.” Even if LLM progress froze today, he argues, the impact on communications and business automation would still be historic.

As the industry approaches 2026, Pratt sees a major new revenue frontier for MSPs—one that doesn’t require deep AI expertise but does require timely action. Vida.io provides the tools to make AI agent deployment fast, repeatable, and profitable.

To learn more or join the partner program, visit https://vida.io/.

Software Mind Telco Days 2025: On-demand online conference

In this Technology Reseller News, Podcast, Doug Green interviews Don Boxley, CEO and Co-Founder of DH2i, for a deep dive into one of the biggest challenges facing IT teams today: the migration gap between legacy Windows-based SQL Server deployments and the containerized, Linux-driven future that modern applications increasingly require.

DH2i, a long-time Microsoft and Red Hat partner, delivers high availability, secure communication, and cross-platform mobility for SQL Server, Oracle, and MySQL environments. Their flagship platform, DX Enterprise, enables customers to run the same production-grade SQL instance across Windows, Linux, and Kubernetes — and move between them with seamless failover. As Boxley explains, this eliminates the traditional roadblocks that keep enterprises locked into aging infrastructure.

With SQL Server 2025 bringing new support for AI-driven applications, Microsoft tapped DH2i to deliver mission-critical HA capabilities for these next-generation workloads. The company also introduced a hands-on, step-by-step Minikube tutorial, allowing DBAs and MSPs to experiment safely with Kubernetes-based SQL deployments on their own PCs before ever touching production.

“Most teams think they’re stuck on Windows — they’re not. With DX Enterprise, you can move SQL Server to Linux or containers without disruption, and your customers won’t even know the difference,” Boxley notes.

DH2i’s developer edition is available as a free download, complete with 30-day support, giving IT teams a no-risk path to testing, learning, and modernizing their database infrastructure.

Learn more at https://dh2i.com/.

Software Mind Telco Days 2025: On-demand online conference

“When you build for life safety, there can’t be a single point of failure,” says Jake Jacoby, CEO of TELCLOUD. “Our networks are designed to stay up—no matter what fails.”

In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to discuss what it really means to build fault-tolerant infrastructure—and why resilience and redundancy are the backbone of modern telecom.

Jacoby explains that fault tolerance is about creating systems that can experience a failure without disruption. TELCLOUD applies this philosophy at every level of its network architecture, ensuring 99.999% uptime for critical life-safety communications such as fire alarms and elevator systems.

TELCLOUD’s geographically redundant design eliminates single points of failure:

“Emergencies don’t happen when things are perfect,” Jacoby notes. “They happen when power is out or connectivity is weak—and that’s when TELCLOUD’s systems keep working.”

For resellers and MSPs, TELCLOUD’s architecture provides more than reliability—it’s a competitive differentiator. By offering enterprise-grade, fault-tolerant solutions for POTS replacement, partners can deliver a service that customers trust to perform when it matters most.

“When our resellers partner with TELCLOUD, they know they’re getting the best technology—constantly improving, globally redundant, and built to last,” Jacoby says. “Customers don’t want to hear about servers and routers—they just want service that never fails.”

And in the Shots segment, Jacoby introduces a truly special find: Casa San Matías “Resol” Extra Añejo Tequila, aged five years in oak barrels in Jalisco, Mexico. The striking bottle—embossed with a golden sun face—reflects the craftsmanship and attention to detail shared by fine tequila and TELCLOUD’s engineering philosophy.

“Producers put their heart and soul into tequila,” Jacoby says. “That same pride goes into the technology we build—crafted to endure and meant to be shared.”

The POTS and Shots series continues to blend business insight with a touch of culture—helping channel partners and MSPs prepare for the copper sunset while enjoying a global tour of the world’s best tequilas.

For more information, visit telcloud.com or call 844-900-2270.

“We’re building for an agile future — one where messaging channels can finally talk to each other.” — Ariel Reid, VP of Customer Experience, GCH Technologies

In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Ariel Reid, Vice President of Customer Experience at GCH Technologies, about the company’s mission to modernize the wireless messaging and voice ecosystem.

Although GCH Technologies is a young company, its team brings over 50 years of combined telecom experience — spanning carriers, aggregators, enterprises, and CPaaS providers. Reid explains that GCH’s role as a vendor-neutral platform allows it to help participants across the wireless ecosystem operate more efficiently, transparently, and securely.

Reid discussed how messaging infrastructure has evolved into a fragmented patchwork of channels — including SMS, RCS, toll-free messaging, and branded calling — each governed by separate technologies, onboarding rules, and compliance frameworks. “These silos, while well-intentioned, have made it easier for threat actors to exploit gaps between channels,” she noted. GCH’s mission is to unify and simplify communication across these environments while preserving flexibility for carriers and enterprises.

AI plays a pivotal role in this modernization effort. Reid emphasized that while AI introduces new risks, it also strengthens defense. “For every mousetrap we build, bad actors are building one too — but AI helps us move just as fast, flagging anomalies and onboarding legitimate actors more efficiently,” she explained.

A major milestone for GCH arrives January 1, 2026, when the company assumes responsibility for managing the U.S. Short Code Registry in partnership with the CTIA. This transition represents a significant modernization effort for the messaging industry. “We’re ensuring continuity while introducing a more modular, data-driven, and future-ready platform,” Reid said. The initiative will centralize information, improve security, and create new opportunities for data-driven collaboration across the ecosystem.

For information about the short code registry transition and GCH’s modernization initiatives, visit gchtech.com or usshortcodetransition.com.

Software Mind Telco Days 2025: On-demand online conference

“Compliance is not going away. CMMC is here — and it’s a high-margin, recurring opportunity for MSPs.” — Steven Hess, Co-Founder, Deep Fathom

In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, sits down with Steven Hess, Co-Founder of Deep Fathom, to discuss the U.S. Department of Defense’s new Cybersecurity Maturity Model Certification (CMMC) mandates — and how they create one of the most significant compliance and service opportunities for the MSP and channel community in years.

CMMC is the federal government’s new cybersecurity enforcement framework for defense contractors and their supply chains. Designed to stop state-sponsored and criminal attacks on the defense ecosystem, the mandate now requires tens of thousands of small and mid-sized contractors to meet strict cybersecurity and documentation standards — or risk losing their contracts.

Recognizing that most smaller contractors lack in-house cybersecurity resources, Deep Fathom was built as an AI-driven, turnkey compliance platform that guides companies through the entire CMMC process. “We built Deep Fathom to make compliance accessible — without the hundreds of thousands in consulting fees,” said Hess. The platform automates much of the work and includes an agentic AI assistant that helps users — and their MSPs — navigate complex regulatory steps with ease.

Deep Fathom partners directly with MSPs and channel partners, offering three flexible engagement models:

Hess emphasized that no deep cybersecurity background is required: “We’ve built the expertise into the platform itself. If you understand IT, you can build a compliance practice.” He also noted that CMMC is just the beginning — state, local, and critical infrastructure sectors are expected to follow with similar frameworks, multiplying the opportunity.

For MSPs and resellers, Deep Fathom represents a sticky, recurring-revenue model tied to a growing federal mandate. “Compliance is a door opener — and a long-term relationship builder,” said Hess.

To learn more about Deep Fathom’s partner opportunities, visit deepfathom.ai.

Software Mind Telco Days 2025: On-demand online conference

“Hard to get a customer — but once you have that customer, sell them something else.” — Elie Y. Katz, Founder, President & CEO, National Retail Solutions (NRS)

In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Elie Y. Katz, CEO of National Retail Solutions (NRS), about how NRS is helping small businesses compete with national chains — and why telecom resellers and MSPs are perfectly positioned to benefit from a new wave of retail technology opportunities.

NRS, a division of IDT, began as a mission to modernize small, independent convenience stores through affordable, easy-to-use point-of-sale (POS) systems. A decade later, NRS has more than 38,000 units deployed nationwide, helping merchants streamline sales, manage operations, and now — expand digitally through DoorDash and Grubhub integrations.

What started as a POS platform has evolved into a full suite of business services — including NRSPay for transparent, no-contract credit card processing, NRS Purple Payroll for affordable payroll solutions, and cash advance programs that help small businesses stay liquid and grow.

Katz is now calling on telecom resellers and channel partners to leverage their trusted customer relationships and add new, high-margin offerings. “Every one of your customers needs credit card processing, payroll, or better cash flow. We make it simple, transparent, and profitable — for you and them,” he explained.

With NRS, partners can expand beyond telecom into broader small-business enablement — reaching industries from convenience stores and retailers to medical, dental, legal, and service-based businesses. “The hardest part of sales is building trust. Our resellers already have that trust — now it’s time to build on it,” Katz added.

To learn more about partnership opportunities, visit SellNRS.com or explore NRS solutions at NRSPlus.com.

Software Mind Telco Days 2025: On-demand online conference

“The tide is turning, but it hasn’t gone out yet.” — Alex Quilici, CEO, YouMail

In this Technology Reseller News podcast, Doug Green speaks with Alex Quilici, CEO of YouMail, about how the company is helping both carriers and enterprises identify, block, and eliminate fraudulent robocalls and impersonation attacks.

After peaking at nearly 5 billion robocalls per month, U.S. volumes have fallen by more than a billion calls—a positive trend, though the fraudsters behind the remaining calls are earning more money with fewer calls. Quilici explains that YouMail, a Cloud Communications Alliance (CCA) member, is helping stop telecom “troublemakers” through a suite of AI-driven solutions that protect consumers, carriers, and enterprises alike.

For carriers, YouMail’s Watch and Score products flag risky robocallers by monitoring live calling behavior. Carriers upload the phone numbers they issue, and YouMail reports back when any number engages in suspicious or illegal activity—empowering providers to act quickly and shut bad actors off the network.

For enterprises, YouMail’s Quash solution identifies and suppresses impersonation campaigns in real time. Using analytics and carrier collaboration, Quash helps organizations such as banks and hospitality brands detect where fraudulent calls originate, block offenders, and even prepare evidence packages for law enforcement.

Case studies on Regions Bank and Marriott highlight real-world success: a 60 percent reduction in telecom attacks and an $8 million fraud judgment. The results demonstrate how YouMail’s technology helps legitimate businesses reclaim trust in their communications.

Looking ahead to 2026, YouMail is developing a referral and reseller program to extend its protection ecosystem to more carriers and call-center partners.

Learn more at youmail.com.

“Availability is resilience. If you can’t see it, you can’t secure it.” — Roland Dobbins, Principal Engineer, NETSCOUT ASERT Team

In this Technology Reseller News podcast, Doug Green, Publisher of TR Publications, speaks with Roland Dobbins, Principal Engineer on NETSCOUT’s ASERT (Arbor Security Engineering & Response Team), about the growing risk of outbound DDoS attacks—and why service providers and enterprises must defend against threats moving in every direction.

NETSCOUT, a global leader in network visibility and DDoS defense, has been monitoring an alarming surge in outbound and cross-network (east-west) attack traffic driven by new “Turbo Mirai” botnets, particularly the Aisuru variant. These attacks can exceed 20 terabits per second and 6 gigapackets per second, overwhelming even the largest operators. Dobbins explains that while most organizations focus on protecting against incoming DDoS traffic, outbound attack streams can be just as damaging, clogging peering links and taking down critical infrastructure.

“We’re seeing broadband networks unintentionally launching massive attacks, sometimes over a terabit per second, because of compromised IoT and connected devices,” Dobbins said. “It’s not just about defending the target — it’s about protecting your own network from being part of the problem.”

NETSCOUT’s ASERT team, which observes 40,000–50,000 DDoS attacks daily across 60% of the world’s IPv4 space, provides continuous research and live mitigation guidance to customers worldwide. Dobbins emphasized that effective DDoS defense requires edge-to-edge visibility, sub-second detection, and suppression of both inbound and outbound traffic.

“You can’t secure what you can’t see,” he added. “Operators need full visibility across their networks, with active mitigation built into daily operations.”

Learn more about NETSCOUT’s global threat research and DDoS defense solutions at netscout.com.

Software Mind Telco Days 2025: On-demand online conference

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green sat down with industry analyst Dave Michels to discuss his impressions of Wildix’s first-ever analyst event and what it reveals about the future of UCaaS, AI, and the channel. Michels, a respected voice in enterprise communications and author of TalkingPointz, described the event as “a real look inside a company that’s not just talking about digital transformation — they’re living it.”

“Wildix zigs where everyone else zags,” Michels said. “They’ve built a single-tenant UCaaS architecture for the cloud — something almost nobody else is doing — and it’s full of advantages. Customers don’t care if it’s multi-tenant or single-tenant; they care about flexibility, data residency, and performance. Wildix has figured that out.”

Michels noted that Wildix’s 100% remote workforce and decentralized culture reflect the flexibility it delivers to customers. “They actually practice what they preach,” he said. “They’ve built a distributed organization that uses their own tools every day, and that authenticity shows through.”

A key differentiator discussed was Wildix’s hardware-integrated UCaaS ecosystem, including x-hoppers — an AI-enabled communications platform for retail and frontline workers — and x-bees, designed for knowledge workers and collaboration. “The x-hoppers headset is a perfect example of applied AI — it’s connected, voice-activated, and aware of business workflows,” Michels observed. “If a shelf runs out of stock, it can alert staff automatically. It’s an intelligent, practical use of AI that drives immediate ROI.”

Looking ahead to 2026, Michels said that AI is reshaping every part of the communications stack — and that this shift favors channel partners. “AI is the magic drug right now,” he explained. “But to really leverage AI, companies need expertise — and that’s coming back to the channel. We’re seeing a major swing toward partners because they know how to implement, customize, and deliver these complex, outcome-driven solutions.”

Michels concluded that Wildix’s approach — flexible deployment options, integrated AI, and strong partner alignment — mirrors where the entire industry is heading: toward configurable, outcome-focused communications.

Learn more about Dave Michels’ insights and commentary at talkingpointz.com.

At the Wildix Partner Day in Venice, Technology Reseller News Publisher Doug Green spoke with Jon Arnold, Principal of J Arnold & Associates, for a candid analyst perspective on Wildix’s strategy and its growing impact on the SMB and channel markets.

Arnold noted that while Wildix may be lesser known in North America, its channel-first model, AI-driven innovation, and SMB focus set it apart from larger UCaaS players. “Wildix isn’t trying to be everything to everyone — they’re laser-focused on SMBs that want modern, ROI-driven communications, not just dial tone,” said Arnold. “They understand how to meet these businesses where they are, whether they’re still on legacy PBX systems or rebuilding after the pandemic’s patchwork solutions.”

He emphasized that Wildix’s message is no longer about PBX replacement, but about transforming communications into a strategic asset. “Voice is no longer just about making phone calls — it’s data. Once AI enters the picture, conversations become business intelligence, and that’s where Wildix is delivering real value,” Arnold explained.

Arnold also praised the company’s verticalized offerings, including AI-powered retail and healthcare solutions that demonstrate tangible returns for customers and simplify the sales process for MSPs. “They’re giving the channel out-of-the-box vertical solutions with integrations already done — that’s gold for partners, because it accelerates time to market and reduces disruption,” he said.

From workflow automation and open APIs to remote-friendly deployment, Arnold concluded that Wildix exemplifies a vendor that both lives and delivers on the distributed-work model. “They’ve stayed true to their SMB roots while bringing the power of AI to that market — and that’s a story worth paying attention to,” he added.

Learn more about Jon Arnold’s research and market insights at jarnoldassociates.com.