“The end game is to deliver great outcomes for the end users,” says Iain Sinnott, Enreach for Service Providers’ Head of International Carrier Sales. “They (the end users) pay everyone’s wages.” In this podcast, Sinnott begins with that basic foundational observation and builds out the case that everything the community of carriers, service providers and developers do, ultimately must come back to the customers, whose needs must be met and whose payment of fees and charges, basically pays (and justifies) the whole industry. Sinnott argues that OTT players such as Microsoft have penetrated the SMB market, but don’t always match the requirements of the whole workforce. Service providers have the opportunity to cooperate with hyperscalers to bring a broader solution to the market that appeal to all types of workers. For this, in turn, they need a strong partner that enables them to differentiate, while offering a real partnership approach.

Visit www.enreach.com

ARRA Networks is the best Mesh Network for the edge. With only 5% bandwidth loss between nodes, up to 40 or 50 nodes deep can be deployed with a mile or more between nodes.

Paul Egermeier, CEO of Arra Networks provides a great overview of the company to Don Witt of The Channel Daily News, a TR publication along with some market positioning information.

Sonny Vleisides

Paul Egermeier

Sonny Vleisides, CTO provides a very insightful look at the technology.  Sonny highlights the key features of the technology and provides the reasons why their industrial Mesh network is superior to other mesh solutions. It is not just about the mesh network; it is also about a total solution including a network management system. It can literally be set up in minutes.

If you are a reseller looking for an edge micro-network solution, listen in to this podcast.  You will learn that this mesh is very versatile and can be deployed for a variety of situations while providing a 37 times cost reduction. We are in a recession – you can provide better service while closing more business with better pricing!

ARRA PRODUCTS

About: ARRA Networks' mission is to dramatically reduce the CAPEX and OPEX costs to enable cost effective Broadband Access for under served urban, rural and Industrial IOT/Precision AG markets.

ARRA accomplishes this by seamlessly integrating FOUR technologies together in their Wireless Mesh Router Solutions:

Distributed Ledger

Fractal AI Antenna

Industrial Mesh

Modular Frequency

For more information, go to: https://arranetworks.com/.

The COVID pandemic required a rapid restructuring of corporate and business networks to include mobile and remote work-from-home network access. That 2-year network nightmare also highlighted the security holes accelerating a need for networking and security personnel to address the problems.

Jacob Hess

Don Witt, of The Channel Daily News, speaks with Jacob Hess, Chief Academic Officer, and Co-founder of NGT Academy, about their training programs. Jacob points out that both co-founders served in the Air Force teaching servicemen what they needed to know to be network and cyber security engineers.  They have implemented  the same style of training at NGT.

For example, their Skills Qualifications Checks process proactively implements a verification procedure for the specific skills on the list.  The list was created from those known activities that are required to perform certain functions in their chosen NGT program. Jacob goes on to enthusiastically outline their new training program.

If you are a carrier or enterprise, NGT can update and provide current information to your staff.  If you were in the military or not, NGT can prepare you for a new HIGH PAYING career.

Listen in to Jacob and then give him a call to find out how you can hire his graduates!

About: NGT Academy was founded by two Air Force veterans who have trained thousands of engineers for the military. They have combined the military-style training philosophy of job readiness with decades of network engineering and cyber security experience working at Cisco Systems, Arista Networks, and Dimension Data into an immersive program to get people into cyber security or networking careers faster and more effectively than ever!

They believe they have the best program to equip anyone to be cyber security specialists in the fastest way possible. They believe in having a strong foundation in network architecture before students go into their cyber security training. Once the student masters the fundamentals in networking, they are better prepared to step into the NGT Academy cyber security training program along with real-world projects.

For more information, go to: https://nexgent.com/

“Everything is really customer driven at DTEN,” says Scott Krueckeberg, Head of Strategic Alliances at DTEN. Recently, DTEN began certification process for Microsoft Teams. In this podcast Krueckeberg discusses how customers are requiring their technology to be flexible to meet the needs of hybrid work and learning. We learn how those pieces will fit together with this process, including the company’s Zoom involvement. DTEN has also launched a new DTEN D7X Series to offer customers the ability to connect with the video collaboration platform of their choice, including Microsoft Teams and Zoom. The company’s goal is to democratize technology by providing a seamless, powerful, and intuitive collaboration experience that is accessible to all customers.

Visit www.dten.com

D&H Distributing has stepped up its offerings under its “Modern Collaboration” umbrella, adding partners and solutions and fortifying its staff and leadership to increase sales in this category. This includes the addition of vendors like Jabra in 2022 and other new relationships. It involves partners such as Intermedia, Microsoft Teams, Nextiva, RingCentral and Zoom on the software side; and Airtame, Logitech video conferencing, Neat, and Yealink on the hardware side—to name a few. The company also added two new cloud specialists to the Modern Applications team to expand support for UCaaS. Join D&H’s Vice President of Modern Solutions Jason Bystrak as he speaks to Publisher Doug Green about these new advantages for MSPs and resellers.

Jason Bystrak

D&H is also helping resellers and MSPs learn how to best attach a roster of services to these solutions. This “AIM” (Assess / Implement / Manage) model will help them generate more turn-key projects that include higher margin attachments, which add value for the end-user.

This all falls under D&H’s new Modern Solutions initiative, which includes the creation of a new business unit that helps resellers better bundle turn-key cloud-based solutions, hardware, services and programs to address the evolving challenges of the hybrid workplace. A lot has been put on the shoulders of resellers and MSPs to manage all this technology and cloud-based services, and the Modern Solutions business unit has been designed to better address that.

Visit dandh.com

Being able to analyze one hundred percent of your calls gives you visibility into customer sentiment, which leads to being able to better plan, allocate resources, and react, according to Anthony Perez, Manager, Marketing & Business Development at Miarec. In this podcast we learn how products such as sentiment analysis fits in with a larger family of analytical tools that offer IT managers timely information that leads to a more productive contact center. We also learn how Miarac improves security postures and regulatory compliance. Perez tells us how these tools can deepen a service provider’s relationship with their customers.

Visit www.miarec.com

“We optimize voice for Teams,” says Francine Troumpoucis Channel Account Manager and Business Development with a Focus on Microsoft for SCB Global. With roots tracking back twenty years in the telecom industry, today, making voice work and work well for Teams users, is a major focus. In this podcast, Troumpoucis discusses how SCB does this and why this makes SCB a must-see and must-have technology partner for companies that really want voice from Teams. We also learn about OPTOshield, offering real-time protection for the distributed enterprise using Microsoft Teams, delivering control, security and compliance. We also learn about CCaaS and SD-WAN integration. We learn that SCB offers a Microsoft solution that is native within Microsoft Teams. The company also offers a PSTN redundancy, even as their Teams approach is stable and robust. SCB Global’s customers includes “many households names”. Troumpoucis tells us that, “Our customers are truly global with global challenges.”

Visit https://www.scb-global.com/

What are the eSIMs and iSIMs and why are developers and manufacturers integrating them quickly into product production lines? James Kirby, Senior Vice President & Head of EMEA at CSG speaks with Don Witt of The Channel Daily News about CSG and the evolution of the SIM technology. It will be a quick transition to the eSIM based on all of the advantages that it possesses.

James Kirby

James also discusses CSP and how they will create stronger market opportunities resulting from the eSIM along with other advancements. MVNOs will also feel impacts of the digital transformation.

Listen in as James provides some real insight into this currently hot subject!

About:  Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.

That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. They’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.

For more information, go to: https://www.csgi.com/people/james-kirby/

https://www.csgi.com/resources/the-path-to-accelerating-a-profitable-mvno-growth-strategy/

https://mobile-magazine.com/mobile-operators/there-place-mvnos-uks-5g-future

Poly announces its expanded portfolio of Microsoft Teams certified solutions designed to deliver greater meeting equity and collaboration. Clint Edwards, Poly’s Vice President of Global Cloud & Service Providers Solution Group, shares the latest updates on Poly’s growing portfolio of Teams certified solutions and introduction of new products aimed to take on the issue of hybrid work and provide ease of use to IT managers.

In this episode we also talk about the new Edge E Series phone and ITSPs. The series features products that typically offer a USB and Bluetooth option. “Whatever the network, we’re ready to go,” says Edwards. According to Edwards, Poly worked to match the needs of today’s hybrid worker to the moment, not only offering products that are ready to go, plug and play, on whatever the network the mobile hybrid worker finds themselves facing, but also having product that matches the aesthetics of the moment too. “Really everyone is excited about them, not only because of the specs, but also the way they look.”

Visit https://www.poly.com/us/en

Accent has updated its Accent Meeting app with something everyone who has fumbled around to figure out which platform is being used at a meeting beginning in a minute or less, will appreciate: the app launches you into the platform called for by the scheduled meeting, whether its Accent or someone else’s solution. In this podcast, recorded live from last week’s Cloud Comms Summit, Accent’s President and CEO, Chris Cameron tells us about his customer centric approach to deliver cloud communications solutions. Cameron walks us through his solution, which includes popular video and text options. Fully integrated with Teams, Accent lets customers choose how they want to communicate. Cameron points out that while Teams offers excellent features, customer service can be easier with a company where you’re going to reach a person very quickly. “Who do you want to call if you have a problem with your phone service? Do you want to call Microsoft, or do you want to call someone like Accent?” Large enough to deliver on customer needs, but sized right to deliver fast customer service, Cameron walks us through Accent’s offerings.

Visit www.AccentVoice.com