Telecom Reseller / Technology Reseller News

Vida Unveils New AI Voice Capabilities with OpenAI’s Realtime Speech-to-Speech API Integration, Podcast, Vida’s expanded Partner and Reseller Programs empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers

“This product was built from the ground up with the MSP in mind,” says Lyle Pratt of Vida. In this podcast, we explore Vida’s groundbreaking integration of OpenAI’s Realtime API, which brings emotionally expressive, multilingual capabilities to its AI voice platform. As an emerging leader in AI voice solutions, Vida is among the first to leverage this advanced technology, enabling businesses to deliver customer interactions that feel more natural and engaging. The discussion highlights how features like tone modulation and laughter add a human touch to automated conversations, helping businesses boost productivity and increase revenue.

The episode also delves into Vida’s expanded Partner and Reseller Programs, which empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers. Vida shares its vision for the future of AI voice technology, showcasing how emotionally intelligent agents can transform customer experiences across industries. This conversation provides valuable insights for businesses harnessing innovative AI voice solutions to stay competitive in a rapidly changing tech landscape.

About Vida

Vida is a leading provider of enterprise-grade AI voice solutions, transforming the way telecom service providers and small to medium-sized businesses operate. Vida's AI voice agents automate key business functions such as customer service, lead qualification, scheduling and sales. Founded by telecom industry veterans, Vida's proprietary voice stack integrates seamlessly with existing telecom networks and business phone systems over SIP. Leveraging advanced AI technology, Vida delivers lifelike, low-latency voice interactions for real-time, engaging conversations. For more info, please visit https://vida.io.

BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,”

“It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy voice side of the business. We approach every opportunity in that same manner. Whether that's, in the connectivity offering or even in the emerging product category. Our goal is to make sure that that customer has the best product service and solution at every single location, regardless of where it is domestically or internationally. But again, back to our single bill, single portal, single point of contact with that high level of service and support.”

In this podcast, Boudria discusses the massive complexity of migration, especially for the multisite enterprise, where time, mergers and acquisitions and other widely experienced histories have left an organization with a large and complicated migration task. In this podcast, Boudria outlines BCN’s approach of meeting organizations where they are and offering the best possible services along whichever path they and their “trusted advisors”, may pick. Choice is a central value.   “We're still a certified CLEC in all 50 states. That's not the core focus of the business, but it's still there and available. so if we have a customer who still has legacy services, we can help them take those services, audit them, show savings, move them over to us, get control of the situation.”

BCN offers choices for the migration path

“With the help of the trusted advisor, help the customer decide, by location, which technology product and service we're going to use for that voice solution. That could be POTS over LTE. That could be a SIP TRUNK. That could be, a UCaaS, or CCaaS offer. It just, you know, that could be a cable POTS line. That could be a LEC fiber POTS line. It just really depends on what the customer needs. But we're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy voice side of the business. We approach every opportunity in that same manner. So, whether that's, in the connectivity offering or even in the emerging product category. Our goal is to make sure that that customer has the best product and service and solution at every single location, regardless of whether it is domestically or internationally. But again, back to our single bill, single portal, single point of contact with that high level of service and support.”

The podcast outline’s BCN’s approach to serving its customers and partners. BCN, a communications and technology solutions leader, works exclusively through trusted technology advisors to deliver comprehensive technology solutions. Richard sheds light on the company's commitment to building lasting relationships with both customers and selling partners, ensuring long-term success through dedicated support and collaboration. They explore BCN’s focus on the future. outlining what sets BCN apart in the telecom industry, from its customer-centric solutions to its ability to adapt to the evolving needs of its diverse client base.

 About BCN

As a communications and technology solutions leader since 1994, BCN understands how to solve your toughest network challenges and build a solution that fits your needs. Our experts guide you to the right solution, then help you secure, manage, and monitor it, ensuring you’re always connected to the advanced technologies that can take your business even further. With over 100’s of network and technology partnerships and an unshakable commitment to delivering exceptional customer care, your business gets access to best-in-class services and an experience that is second to none. A privately held company, BCN serves a growing roster of customers nationally and internati...

"What we're seeing, we were so astounded to see that almost sixty percent of enterprises surveyed are using six or more providers, and twelve percent use something like over twenty,” says Barbara Dondiego of AVOXI. In this podcast Dondiego walks us through a recently released report: AVOXI and Metrigy State of International Voice for the Contact Center Survey Highlights Critical Need for Global Cloud Voice.

Key findings included:

Decision makers currently experience many international voice challenges. Call quality (59%) and number coverage (58%) are cited as the most common challenges to achieving desired customer service outcomes.

Companies plan to move more voice to the cloud in the next three years. Those who have made the cloud transition experience:

Better call quality (52%)

Cost savings (51%)

Improved scalability and flexibility (50%)

94% are using/evaluating AI for voice; improving customer perception is the top driver.

59% of multinationals use six or more providers, with an astounding 12% requiring more than 20 for international voice services.

42% say use of multiple vendors causes operational burdens.

41% are already consolidating vendors, 49% are considering it.

“Almost everybody wants to either consolidate their providers or think about consolidating them because there's so much to manage. You have different currencies, different processes, physical equipment, the different staff you have to manage, maybe contracts, and maintenance. So, we can take all that into the cloud from an AVOXI perspective and simplify that for you. And we're excited to see that this was still such a big problem that we can help solve."

AVOXI, a global leader in cloud voice solutions for contact centers, unveiled results from the 2024 State of International Voice for the Contact Center Report. The survey of 371 IT and voice decision makers across 18 industries worldwide, conducted by research and advisory firm Metrigy, addressed the challenges and opportunities of global voice communications, and the direct impact on customer service and sales operations.

As contact centers move workflows to the cloud, voice is a critical aspect of that evolution, driving the need for cloud telephony services to work together with cloud contact center systems.

Visit www.avoxi.com

The telecom retail sector is constantly evolving, making it more important than ever to learn new market insights and find fresh ways to innovate. In the last of this four-part series, Doug Green Megan Howse, SVP of Marketing at iQmetrix, run through the five key megatrends that are shaping the telecom industry and will be tackled in the iQmetrix Industry Address at its upcoming event, SummitX 2024.

About SummitX

SummitX by iQmetrix is the only event of its kind with a focus on telecom retail and Interconnected Commerce. We bring together all stakeholders from the industry, creating an interconnected community space packed with thought-provoking content, idea-sharing with industry professionals, and unmissable networking. We also make sure there are some great experiences and lots of fun along the way — including an epic mountainside party that you’ll never forget!

X is for the great experiences we’ll create.

X is for interconnectivity and intersectionality.

X is for the 10 (long) years since our last Summit.

SummitX is being held October 27-29, 2024 at the JW Marriott Scottsdale Camelback Inn Resort and Spa, Arizona. For more information and to register, visit www.iqmetrix.com/summitx.

About iQmetrix

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. Our solutions powered $17BN in sales last year, and are used by 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held SaaS company with global employees. For more information, visit www.iqmetrix.com

There’s no question that AI is a weapon for the fraudster, says Chris Drake of iconectiv. AI enables fakes that are more realistic, personal, and convincing. State players and private parties engage in fraudulent practices to influence political outcomes. But politically based cams can also be a way to defraud people out of money. A simple appeal to donate or register to vote might be a bait trap.

We also learn how the wider problem with phone call scams can create brand damage and impair an organization’s communication ability.

Visit www.iconectiv.com

A way to help customers avoid steep roaming charges

Mitchell Fordham at eSIM Go at MWC 2024 LasVegas tells us about mobility opportunities from eSIM Go's ability to deliver mobility experiences to customers. We learn about roaming and how roaming charges can represent significant government revenue in popular tourist venues. eSIM Go enables companies such as the Lufthansa Group to offer passengers a way to avoid steep roaming fees.

We learn that there are opportunities for TR readers in several sectors.

Read about eSIM Go partners with Lufthansa Group to deliver on-brand global travel eSIM services. https://lnkd.in/gAj6Y_2w

Learn about eSIM Go www.esimgo.com

In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much more. Read the full blog post, 10 Great Reasons Why You Can’t Miss SummitX 2024, here: https://www.iqmetrix.com/blog/10-great-reasons-why-you-cant-miss-summitx-2024

About SummitX

SummitX by iQmetrix is the only event of its kind with a focus on telecom retail and Interconnected Commerce. We bring together all stakeholders from the industry, creating an interconnected community space packed with thought-provoking content, idea-sharing with industry professionals, and unmissable networking. We also make sure there are some great experiences and lots of fun along the way — including an epic mountainside party that you’ll never forget!

X is for the great experiences we’ll create.

X is for interconnectivity and intersectionality.

X is for the 10 (long) years since our last Summit.

SummitX is being held October 27-29, 2024 at the JW Marriott Scottsdale Camelback Inn Resort and Spa, Arizona. For more information and to register, visit www.iqmetrix.com/summitx.

About iQmetrix

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. Our solutions powered $17BN in sales last year, and are used by 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held SaaS company with global employees. For more information, visit www.iqmetrix.com.

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom?

Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many of the industry’s most pivotal technological turning points first-hand and is now seeing familiar patterns play out as CSPs refine their plans for future adoption.

In this episode, Dunavant dives deep into the (longer-than-you-realize) history of AI in corporate operations and how the landscape has changed since ChatGPT went live.

Listen in to get a front-row seat to the behind-the-scenes industry AI discussions, gain insights into how AI-enabled customer service has become the lynchpin of customer experience strategies and learn why specialization will be key to deriving value from AI investments in the years to come.

For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. To learn more, visit csgi.com.

What makes Ooma AirDial different? “If you look at the POTS replacement landscape, there are a handful of things that separate Ooma AirDial from the other solutions out there,” says Clinton Fitch, Director of Strategic Partnerships. Ooma AirDial has many advantages over alternative solutions to the end-of-copper challenge. In this podcast, Clinton walks us through a brief set of slides showing how Ooma AirDial is a simple to implement, manage, and more.

Here are 6 things that make Ooma AirDial the leader in POTS replacement:

It is an all-in-one solution that includes data, phone telephony, hardware and remote device management. We manufacture the equipment and provide 24/7/365 support, so you get everything you need from one provider at one low monthly bill.

You can easily self-install it or it can be deployed as a complete turnkey solution with white glove support.  We can provide everything from the assessment to the installation for you.

AirDial was designed with all the applicable guidelines of UL, ASME, PCI, California fire marshal, PCI and so much more.

Patented MultiPath technology routes voice traffic over LTE and ethernet simultaneously, so you have an active-active topology with immediate failover.  The bottom line – no calls are ever dropped.

Remote device management portal gives you the ability to monitor all your devices regardless of their location. You’ll receive SMS and email alerts when outages occur and when emergency calls are made.

MFVN network ensures that communications never transverse the public internet.

Visit https://www.ooma.com/business/airdial-pots-line-replacement/ to learn more.

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”

“Automation is critical,” adds Robert. “What we have found, though, is people believe the whole problem should be solved with just automation. And though we have a tremendous amount of technology and tools and processes, none of them work without the right people to drive it.”

As we learn in this podcast, to get this right, automation must be paired with experienced people who can add judgment, oversight, advice and much more. Telecom taxes place TaxConnex’s clients into the role of tax collector. That’s a job that’s hard to achieve but easy to get wrong. We learn how getting the right partner for tax is important.

Visit www.TaxConnex.com