Telecom Reseller / Technology Reseller News

eSIM is an MSP opportunity, but who you get them from matters, GigSky Podcast

“If you remember the AT&T outage in February, our European customers that were in the US, we were able to move them over to a different operator when AT&T went down. They all stayed connected. So those are some examples of things that we can do on the consumer side because it's our network,” says Sam King, Chief Commercial Officer of GigSky. GigSky is one of a handful of eSIM companies that are network operators that supply their own US-based eSIMs. As a mobile operator, the company can diagnose and fix issues if they arise. Purchasing an eSIM from an actual network operator also has other benefits, including an easier installation process with just a few taps of the screen.

“Unlike our competitors, we also have a B2B postpaid business. We're very strong in the verticals of aviation, and logistics. We've also done some work in mining. We offer custom networking solutions for our enterprise customers. We can whitelist and blacklist websites on the network level, so you don't have to invest in an MDM client to be able to do that. We can do custom VPN solutions, traffic routing, and other things that a big telco won't usually do for their enterprise customers.”

In this podcast, we learn that eSIMs are an excellent channel opportunity, but picking the right partner,  matters. GigSky has already had success in a number of verticals such as aviation, mining, logistics, and government.

Visit www.gigsky.com

https://youtu.be/4sofWLxqPI8

Creo Solutions brings Context Register solution to service providers and their clients to meet Campaign Registry deadline, painlessly, Podcast

Starting December 1, all A2P SMS campaigns will be blocked if they have not already been approved by The Campaign Registry via their 10DLC process: The process is time-consuming and confusing

“Everybody's kind of kicking the can almost in circles as we're looking at this registration process. And as we think about what this is going to mean once we get to this December 1 deadline, is your local florist, who is texting out to people with updates, taking orders potentially over SMS, those capabilities are gonna go away if they haven't already registered their campaigns and their traffic with TCR,” says Robert Galop of Creo Solutions. “We're seeing a lot of gaps in this entire registration process in getting that done, which is why we're excited that we've got Sabeeh (Sabeeh Hameed) and what he's built put in front of the service providers.”

Starting December 1, all A2P SMS campaigns will be blocked if they have not already been approved by The Campaign Registry via their 10DLC process. This includes 1:1 SMS messages coming from UCaaS and CCaaS users. The implications are huge for businesses (losing their ability to communicate with customers) and providers (losing a key capability and seeing a potential hit to revenue). CSPs and UCaaS/CCaaS providers are scrambling to get their customers' 1:1 SMS messaging capabilities registered with TCR ahead of the deadline, but it is a very cumbersome and error-prone process.

“If you take a look at this form and think about this from the perspective of a florist or a car dealer or what have you they're not going to know what any of these pieces are. All they're going to know is that on December 2nd, when they come in and start to text people, they're not going to see their text messages going through and they're going to call their service provider and then the service provider is going to call the texting provider and it's going to be a lot of tickets going back and forth.”

Sabrhub has created a painless, super-reliable, and super-quick solution that enables providers to register all of their customers quickly and reliably before December 1. Creo Solutions has partnered with Sabrhub to get this to all CSPs and UCaaS/CCaaS providers who are struggling to beat the deadline.

In this podcast, Sabeeh Hameed, Founder of Sabrhub, walks us through his solution.

“With our platform context register, we're looking at this problem in a holistic way to not only simplify the actual information that we're collecting from the brands,” says Sabeeh.  “We're abstracting away a lot of the complexity in the process, but we're also giving them what they need using our quick comply functionality. What that does is it provides a line of that a brand is able to just add their Wix website or Squarespace or Shopify or whatever have you.” Sabeeh explains that his QuickComply functionality, we give them this one line of code that's shown here on the right-hand side. And that gives them essentially a fully compliant opt-in experience. The service streamlines compliance and helps people avoid easily made errors and oversites. There is also pre-vetting before registration.

https://www.creosolutions.tech/

https://youtu.be/_N63KnxGIb4

IoT Made Easy, Secure and Reliable, Digi Podcast

In today’s increasingly mobile and connected world, organizations require end-to-end IoT solutions beyond simple hardware. They require connectivity, remote management, security, and always-on customer support. In this podcast, Digi International GM Tony Puopolo discusses the company’s initiative to be a complete solutions provider, its revamped vision for the channel and key partnership with T-Mobile.

“We’ve made some pretty major changes and we’re really excited about it,” Puopolo said. “We've simplified our channels and made it easier for people to come on-board, sell our products and partner with us to bring our customers the best experience.”

Digi International (NASDAQ: DGII) is a leading global provider of IoT connectivity products, services, and solutions. It helps companies create next-generation connected products and deploy and manage critical communications infrastructures in demanding environments with high levels of security and reliability. Founded in 1985, Digi has helped customers connect more than 100 million things and counting. For more information, visit www.digi.com.

https://youtu.be/Mw4VL_Odvus

Wayne Selk

CompTIA’s recently released State of Cybersecurity 2025 report which says that although U.S. cybersecurity employment is projected to grow 267% above the national growth rate, there remains a disconnect between planned investments and perceived results.

As October’s cybersecurity awareness month wraps up, Wayne Selk - vice president of cybersecurity programs, CompTIA Community - will discuss all things cybersecurity and how cybersecurity affects the IT channel businesses.

Selk discusses CompTIA’s recently released State of Cybersecurity 2025 report which says that although U.S. cybersecurity employment is projected to grow 267% above the national growth rate, there remains a disconnect between planned investments and perceived results. Across the six global regions surveyed in CompTIA’s State of Cybersecurity 2025 study, only 25% of individuals feel that the overall direction of cybersecurity is improving dramatically, and only 22% would characterize their organization’s cybersecurity efforts as completely satisfactory - Selk  discusses his team’s plan to address this area with training aligned to the Cybersecurity Trustmark.

Selk examines why it’s essential for companies, including MSPs and their clients, to have cybersecurity measures in place, what are the leading cyber threats that MSPs currently face and what might be some emerging threats as the New Year approaches.

Lastly, he will highlight what MSPs can focus on to protect themselves and their customers as well as offers advice to companies who are interested in protecting their business from a cybersecurity standpoint.

About Us

CompTIA Community

The CompTIA Community is the leading global, vendor-neutral technology channel association for MSPs and other technology companies. Membership in the CompTIA Community gives you more opportunities to build a trusted community of peers, access exclusive tools and resources needed to build a thriving business and contribute to the growth of the channel.

The connection to CompTIA—the most respected place to help launch and succeed in a tech career—provides even greater benefits, including discounts on valuable CompTIA certifications and other programs to build your workforce. Plus, when your company joins, every single employee can access membership benefits.

[GU1]I can discuss our team's plan to address this area with training aligned to the Cybersecurity Trustmark.

“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the complexity of the new brand registration rules to ensure business messages are always delivered.

80% of consumers prefer texting to calling a business. When we're building out Clerk Chat, we're thinking, ‘How do you help a business become conversational? So how can a business engage with their customers and make it on a personal level’? If a sports team is looking to engage with their fans, it might be like a million fans or like whoever comes to a game, 80 000 plus people. How do you make each message personalized for each person?”

Igor gives us a live demonstration of the service.

In the podcast – Igor tells us about:

Consumer demand for personalized experiences in the medium they prefer – 78% of consumers wish they could text with a business,

Conversational messaging – Clerk Chat helps make text messaging conversational by using AI to customize responses and respond to frequent customer inquiries.

Igor provides a demo activating text messaging within Microsoft Teams in under 2 minutes.

How Clerk Chat complements offerings from MSPs and service providers to provide a full comprehensive UCaaS solution

Visit https://clerk.chat/

“That is one of our key themes: interconnection,” says Trish Sale, Vice President of Product at iQmetrix. In this podcast, Sale tells about something she calls “magical moments of connection”, and experiences that in-person retail shopping can deliver. Sale explains that SummitX is for people who run telecom retail stores because the event delivers vendors, products and ideas that enable telecom retailers to develop unique buying experiences. Sale tells us about the SummitX Vendor Showcase and Product Showcase. At this event, these showcases, reflecting the exhibitors, will be highly integrated into the overall show.

"It is the only event of its kind in North America. It's the only time that we bring together all the stakeholders, retailers, carriers, manufacturers, and vendors that support the industry and allow those conversations and connections to happen. And that's really where the magic happens. The event brings together these stakeholders and allows both the networking conversations but also the really interesting, focused conversations about the challenges and the problem spaces within the industry and how collectively we solve them."

Visit iqmetrix.com/summitx

Vanson Bourne study commissioned by Tangoe, Offers Trends for Cloud Communications Community, MSP opportunity driven by AI

AI and GenAI are the top two reasons cloud spending is rising. Another giant driver is automation. As Generative AI and other AI technologies continue to reshape the tech landscape, we are witnessing a dramatic surge in cloud expenditures. A recent study by Vanson Bourne, commissioned by Tangoe, reveals that cloud spending has risen by 30% YoY on average due to GenAI, with a staggering 72% of IT and financial leaders finding these costs unmanageable. In this podcast, Chris Ortbals, Tangoe’s Chief Product Officer walks us through the report’s key findings.

With the GenAI-cloud boom, unchecked cloud spending could make innovation financially unsustainable. The new study provides actionable insights and strategies to help companies manage cloud expenditures, prevent overspending, and maximize their IT investments.

“And what we saw is nearly all organizations are planning to re-repatriate some portion of workloads to private cloud,” says Chris. “Some workloads are getting repatriated back to the private cloud because that's their ideal space for operating… It's very much a public and private cloud world, or as everybody likes to say, a hybrid world in this regard.” Chris outlines how the report offers insights into how resources can be well invested and how efficiencies remain to be found. People will not only want to look to sell services but to help customers achieve real gains in productivity.

As we learn, the report presents a timely opportunity for technology advisors to consult with their customers on their cloud transformation results and any ongoing challenges. Teaming with a cloud expense management partner adds value to customer relationships while also offering recurring revenue streams for channel partners.

Read the news https://telecomreseller.com/2024/10/02/genai-and-ai-drive-cloud-expenses-30-higher-and-72-say-spending-is-unmanageable/

Get a copy of the report https://www.tangoe.com/report/state-of-cloud-the-critical-role-of-third-party-finops-in-cloud-spending-control/

Industry-leading partnership to deliver five billion authenticated, branded calls across the top three U.S. wireless carriers in 2024

Just after this month’s MWC, we sat down with James Garvert, who's the Senior Vice President and General Manager of the Communication Solutions Team at TransUnion. We learn about their show announcement regarding branded calling.

Earlier this month, First Orion, Transaction Network Services (TNS), and TransUnion (NYSE: TRU) announced the availability of branded calling with logos across the top three U.S. wireless carriers. The partnership ensures branded calls with rich content are verified with end-to-end authentication, providing a secure method to help prevent call spoofing. With the addition of logo delivery to the portfolio of rich content, the partnership expects a continued increase in secure branded calling adoption before the end of 2024.

In a joint statement at Mobile World Congress, the companies said, “Despite the many digital communication channels available, the phone call is the preferred channel for addressing personal, complex, and high-value business situations. Companies must consider leveraging the benefits of authenticated branded calling to build long-term brand affinity and improve engagement. This becomes even more vital to financial service firms that have experienced a dramatic uptick in fraudulent activity, which can negatively impact their brand and customers.”

Recorded at GSMA's MWC24 Mobile World Congress in Las Vegas, Powell tells us that GSMA is working to democratize AI. Focusing on AI Partnerships for GSMA we learn how these organizations are delivering new AI-driven solutions and experiences.

“As the GSMA, we represent 1,200 members across the tech ecosystem, heavily focused in the telco industry. We see that AI is business-critical for our members. However, it's unevenly spread. As you can imagine, countries and operators who have high resources, lots of technology, lots of data, and lots of access to computing are charging ahead and we're seeing some amazing innovation. But also, there are over 800 operators around the world where not everybody has those same resources. So how do we make sure that those operators who are less able to scale still get the benefits of AI, allowing them to grow their business?”

Visit https://www.gsma.com/

Hacktivists Escalate Sophisticated, Multi-Vector Assaults on Banking and Financial Services, Government, and Utilities

In this podcast episode, we will explore the evolving threat of distributed denial-of-service (DDoS) attacks targeting telecom carriers, as revealed in NETSCOUT’s latest DDoS Threat Intelligence Report. With 5G connectivity rapidly expanding—from 12.6 million subscriptions in 2019 to an anticipated 2.8 billion by the end of 2024—cybercriminals are exploiting the increased attack surface presented by 5G-connected devices. Join us as we dive into the report’s findings and discuss the implications of this alarming trend with Richard Hummel, NETSCOUT’s director of threat intelligence.

About NETSCOUT

NETSCOUT is a leading provider of performance management, cybersecurity, and DDoS attack protection solutions. The company helps organizations monitor, analyze, and protect their digital infrastructure. Focusing on safeguarding critical networks, NETSCOUT’s solutions are widely used across industries, including telecom, finance, and government, to ensure the reliability and security of their operations. Learn more at www.netscout.com or follow @NETSCOUT on LinkedIn, X, or Facebook.