Telecom Reseller / Technology Reseller News

Alan Borck tells all about net2phone, net2phone is looking for MSPs who seek an opportunity to sell into active markets. Check out Alan's numbers- they are very good for MSPs. net2phone is a leading provider of innovative and affordable cloud based communications services for businesses worldwide. net2phone has built a robust and flexible communication platform to advance business communications into today’s modern environment. With the new hybrid work environment and ever increasing number of ways to communicate and collaborate, we’ve integrated a full suite of tools to complement traditional voice.

Jerry Hilecher, CEO of Synpact LLC, is buying #MSPs. In this special podcast for MergerWorld.News, we learn how Jerry looks for just the right MSPs to achieve growth and synergy.

#BPO, business process outsourcing, is a great idea for your #MSP. In this podcast, Todd Chisholm of IFT maps out a plan to fire up your MSP's abilities by doing #BPO on things your MSP is less efficient on.

Randall Deetz introduces My Ransom Shield, a super-easy tool for recovering after a hack. It is priced for #SMBs, easy to launch, and perfect for MSPs to offer.

Amanda Stone, the The Managed Service Providers Association of America® #MSPAA member relationship advocate, tells us about #MSPAA, a place where #MSPs can find resources, community, and support.

CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.

“Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and CX. “How do I look at employee experience? How do I look at optimizing processes? Or how do I optimize team happiness from a culture perspective? How do I identify when things are going south in that area so that I can jump in more proactively to save somebody from potentially leaving the business who is critical to the business?”

In this podcast, we learn how CallCabinet is platform-agnostic, ready to go in the real-world environment where people, be they employees, vendors, associates, or customers, are very likely to come to the conversation on different platforms. CallCabinet keeps the organization in compliance, but now the data has become an asset. Ravel explains how the information your organization is already generating can be used to identify hard-to-see employee challenges, training gaps, legal vulnerabilities, places to sharpen service, and so on, We hear that CallCabinet’s solutions lead to improved EX which leads to better CX outcomes. CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.

Visit www.callcabinet.com

AURA is Huvr's groundbreaking AI brain, designed to support organizations by learning from sensor data, fostering communication, and enhancing efficiency. In this podcast, AURA’s proud father, Herman DeBoard CEO of Huvr walks us through AURA and the many ways AURA can serve organizations, be they enterprises or smaller businesses, with assets to watch.

Huvr Inc. is a technology company with products that focus on video and fiber optics using AI and machine vision capabilities for both marketing and security purposes. Huvr's Video product is a real-time, interactive video streaming & marketing platform connecting brands to their audience via virtual tours, events, and customized experiences. Virtual experiences can be public or private and come complete with cloud-based storage for viewing again and again. Huvr allows large enterprises, small businesses, and individuals alike to create real-time virtual events, invite up to 15,000 viewers, and collect valuable data along the way. Its innovative virtual services platform is leading the way in Higher Education, Healthcare, Recruiting, Entertainment, and Government applications. Founded in 2019, Huvr is a private company and is headquartered in Colorado Springs, Colorado. Huvr's OpticSense product is a multi-patented Fiber Optic Ring Interferometer (FoRi) that uses machine vision and ai to protect assets and analyze human and machine activity in a given area where it sends real-time textual reports and analysis of the potential situation to help organizations respond faster

DeBoard outlines use cases, and channel opportunities and we discuss steps made to make people more comfortable by their new AI-powered helper, which goes beyond yet another algorithm.

Visit huvr.com

Understanding the Federal Universal Service Fund, Podcast ,Three Methods for Determining FUSF Contribution

“It's not a tax. It's a fee,” Jeff Lytle, of Sandy Beaches Software. “And it's assessed on telecommunications companies.”  According to the FCC, “Prior to the Telecommunications Act of 1996, the Universal Service Fund (USF) operated as a mechanism by which interstate long-distance carriers were assessed to subsidize telephone service to low-income households and high-cost areas. The Communications Act of 1934 stated that all people in the United States shall have access to rapid, efficient, nationwide communications service with adequate facilities at reasonable charges. The Telecommunications Act of 1996 expanded the traditional definition of universal service - affordable, nationwide telephone service to include among other things rural health care providers and eligible schools and libraries.” In this podcast, Jeff, whose company and career have been dedicated to helping organizations stay in compliance with the FUSF, brings us up to date on what that challenge looks like today.

“Every telecom company in the United States, VoIP or otherwise, contributes to the Universal Service Fund, and this funds the libraries, and hospitals. It funds the phones for poor people or the undeserved and allows them to have communication services. the fund was created in 2000 and at that time the rate was 5.7 percent and now it's grown to where it's 35.8 percent of the build revenue. Now, when the FCC created this back in 2000, they gave three different methods for calculating your contribution rate. It's called a contribution. It's not a tax, dog It's a contribution you're making to fund these services. The government's

But if you don't pay it, you do get heavy fines.”

When a tax is not a tax, and fee might not be a fee

As we learn in this podcast, the FUSF is not so cut and dry. As a specialist on this matter, Jeff outlines how companies can be looking at a less steep fee. But you will need a deep understanding of this matter, and likely, specialized help.

Jeff and his team at Sandy Beaches Software are headquartered in Oklahoma City, a city noted for sunshine, but often beaches. We learn that their made (and supported) in the USA offer, also represents an advantage. “If you were working in all 50 states and had to file for every single jurisdiction, you'd have 48,000 returns per year that you would be filing. You need a compliance company at that point. When you're only working in one, two states, a lot of times you can do it on your own and you don't need that third party. But your billing company works in between all of these folks to make that happen. You need a solid billing company that's experienced with the tax piece to get it right.”

Visit www.sandybeachessoftware.com

The telephone has come a long way since its creation 175 years ago.

On its 175th anniversary, we look ahead to where #telecommunications is headed, especially with the advancement of services such as RCS (Rich Communications Services) and the invention of chatbots. With Black Friday and Cyber Monday fast approaching, Sinch reports that over a quarter of Americans will use RCS to complete their shopping.

In fact, Sinch data found that;

75% say great customer service would make them more loyal to a company

41% are more likely to shop with a brand that shares personalized texts with them.

50% of respondents predict #AI and #chatbots will dominate customer experiences within the next decade.

Julia Fraser, Executive Vice President, North America at Sinch, shares what’s ahead for the future of business communications, especially when it comes to personalization on Technology Reseller News.

Visit www.sinch.com

First Orion branded calling with logos for enterprises, Podcast

“If you're a brand, if you're a business and you're making phone calls, you can now brand your phone calls, not just with your name, but also now with your logo,” says Jeff Stalnaker, Co-Founder of First Orion.

First Orion, Transaction Network Services (TNS), and TransUnion (NYSE: TRU) announced at Mobile World Congress, in October,  the availability of branded calling with logos across the top three U.S. wireless carriers. The partnership ensures branded calls with rich content are verified with end-to-end authentication, providing a secure method to help prevent call spoofing. With the addition of logo delivery to the portfolio of rich content, the partnership expects a continued increase in secure branded calling adoption before the end of 2024.

In a joint statement at Mobile World Congress, the companies said, “Despite the many digital communication channels available, the phone call is the preferred channel for addressing personal, complex, and high-value business situations. Companies must consider leveraging the benefits of authenticated branded calling to build long-term brand affinity and improve engagement. This becomes even more vital to financial service firms that have experienced a dramatic uptick in fraudulent activity, which can negatively impact their brand and customers.”

We've got to focus on restoring the trust.

“Scammers and spoofers and all of the fraudulent activity in the voice channel have all made us scared. We're worried. And so businesses have lost interest in making phone calls. We've got 90 percent of the people of these phone calls go unanswered. We've got to focus on restoring the trust. And First Orion does that really with two primary offers. The first one is we work with the mobile operators and we're looking at all the calls and all the traffic trying to find the perpetrators, the bad guys. And we'll put something on your phone that says scam likely or some other advice of risk. And we don't want you to answer those. Don't answer those if you get them. And so that's stopping the bad guys. But along this journey of 16 years, we figured out that the better we get at stopping the bad guys, the more we realize we could do for the good guys. The more you know about legitimate businesses making legitimate phone calls, it helps you stop illegitimate phone calls. And so we launched this thing called Branded Calling a couple of years ago, and it absolutely makes a difference for businesses and certainly us as consumers when we know who's calling.”

Visit www.firstorion.com