On Your Behalf has been inundated with listeners’ stories about their difficulties with TV, Broadband and Phone service providers. Whether it’s getting a new connection, unexpectedly getting cut off or more simple issues like making sure you’re on the right deal for your needs, you’ve been telling us about how challenging it can be just getting in touch with your supplier.

Consumer expert Jane Hawkes guides us through listeners’ problems with top tips on dealing with chatbots, jumping the telephone queue and making a complaint when the time comes. We also hear from NI’s Commissioner for Older People, Eddie Lynch, OFCOM’s James Stinson and rural broadband expert Kate Clifford of the Rural Community Network.