This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023.

In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Terry Roberts, Chief Inclusion & Diversity Officer at American Eagle Outfitters.

Together they discuss how he started the company's diversity and inclusion department and implemented sustainable change throughout the organization. Roberts shares his insights on creating authentic, from-the-ground-up efforts to promote inclusivity and diversity within the company, while also navigating the challenges of implementing new tactics within an already successful business.

Throughout the conversation, Roberts highlights the positive impact that these efforts have had on the company and its employees, as well as the overwhelmingly positive feedback that American Eagle Outfitters has received from its customers.

Listen to this thought-provoking episode to learn more about the importance of prioritizing diversity and inclusion within retail organizations, and how American Eagle Outfitters is leading the way in creating a more inclusive industry.

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Host: Gabriella Bock

Produced by Gabriella Bock