This year marks 35 years of Deloitte's annual holiday survey! To celebrate, we're taking a trip down memory lane with the leaders who were at the forefront of the retail industry over the past few decades. Former Macy's executive Peter Sachse, who led the department store in various roles from 1980–2007, shares his learnings and insights alongside a lineup of Deloitte leaders who tracked the trends and advised the retail industry through some of its greatest disruptions to date.

Over the past few years, we've seen the element of convenience become more and more important to the customer experience. As consumers demanded quicker and easier options, we've watched nearly every retailer adapt, or even reinvent their business models to accommodate. Where will the demand for convenience take us from here? Listen in as Bobby speaks with Art Sebastian, vice president of digital experience for Casey's General Store and Oliver Page, principal, Deloitte Consulting LLP.

In this quick take episode, we break down Deloitte's latest findings around consumer sentiment, behavior, and spending in the era of COVID-19—particularly as stores begin to reopen and consumers regain some confidence. Steve Rogers, leader of our Consumer Industry Center, shares key takeaways from the ongoing Global State of the Consumer survey, and Jeff Simpson, who heads up the Center for Consumer Insight at Deloitte, highlights observations gleaned from real-time US consumer spending and mobility data.

Is the role of the store in a consumer's buying journey, forever changed? As more states begin to lift their "safer-at-home" orders and stores begin to reopen, what should retailers be keeping top of mind, from a customer, associate, store, and operational perspective? Hear from Jean-Emmanuel Biondi, Deloitte principal and one of the authors of Deloitte's "Post-COVID strategies for retailers: Reopening stores" playbook.

In this special edition episode, Deloitte's managing director for Economics, Dr. Patricia Buckley, walks us through the best and worst possible case scenarios for the coming months. Though the current situation is vastly different from previous financial recessions, what lessons from the past can we apply to help navigate the waters ahead? What changes might we see in consumer spending?

From the dot-com crash to the recession of 2008, history has shown us that times of disruption often accelerate the gap between successful digitally focused companies and those who lack clear direction. Learn more on this episode featuring Steve Salzinger, digital adviser to two prominent private equity firms, and Kevin Rose, principal, Deloitte Consulting LLP, focused on the consumer products industry.

This episode of our That Makes Cents podcast was recorded before the COVID-19 outbreak, but the conversation around improving supply chain efficiency, understanding consumer expectations around online grocery, and reducing fresh food waste seem even more relevant today. Tune in to hear from this episode's guests: Mike Balint, Director of fresh flow supply chain at Walmart and Josh Mellinger, co-leader of the Future of Fresh offering at Deloitte.

What should we be considering, as consumers and as businesses, when it comes to personal data and privacy? From GDPR to smart speakers, listen in as Jon Stine, Director of the Open Voice Network, and Rob Goldberg, Cyber risk leader at Deloitte, chat through concerns and more.

On this special edition of That Makes Cents, we do a quick take on what actually went down during the 2019 holiday shopping season—from consumer experience to retailer tactics and trends to infrastructure and more. We also look back at the last decade of extreme disruption in holiday retail to see how far it's come, and finally, where might we expect it to go from here? Featuring Simon Chafetz, manager, and Meghan Cole, senior consultant from Deloitte.