That Plumbing Podcast

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In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ)
About his journey from deciding to leave college and become a plumber to posting  videos online.
We also discussed overcoming the broke, fix, mentality and advice to anyone looking to join the industry.

Reach out to Mack on TikTok, Instagram, YouTube:
Plumb_AZ

Email me if you want to be a guest, have questions, or would like free coaching:
[email protected]

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In this episode Grant and I discuss what makes a good service manager.  I recently took a leadership position at my company and we break down the dos and dont's in the trades.
Reach out for FREE coaching: [email protected]

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In this episode, I discuss some red flags in an apprenticeship program with Grant.
Finding the correct company with the right philosophy and culture is key. 

Contact me for FREE coaching! 
[email protected]

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In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. 
We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediation process or if their current tanked water heater has failed.  
We also go in-depth on the Navien 240A-2 and the benefits of tankless in general. 

Reach out to Michael: [email protected]

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In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop  options and how to add value instead of discounting your price.

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In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen.
 Accurately finding the root cause of an  issue and providing options for all budgets is  what sets us apart from the completion. 

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In this episode, I start to break down the anatomy of a service call. 
Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.

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In this episode, I talk about what I believe it takes to motivate a team, build culture,  and get them to adopt this philosophy. 
As a technician myself, this is what I would love to see in the industry. 
Leadership is key and finding the right person for the job is the number one objective.

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In this episode, I sat down with my good friend Cesar L.  
We talk about the different types of objections and how to overcome them.

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This episode I talk about the concept of letting the customer make their own decisions. 
We need to stop prejudging and making financial decisions for the customer and let them do that themselves.
This is  achieved   by understanding the buyers journey and how we can effectively help them make the correct decision.
 Be the dealer…