In this episode of The 20/20 Podcast, Dr. Harbir Sian reconnects with returning guest and dry-eye expert Dr. Claudine Courey, recorded live at the OSI Summit at White Oaks Resort in Niagara-on-the-Lake. The conversation is completely unscripted — a candid mix of clinical pearls, entrepreneurial insight, and authentic reflections on optometry, business, and life.

Dr. Courey shares the latest from Eye Drop Shop, including its partnership with OSI and the launch of Rinsada, a new in-office ocular-surface rinse now available in Canada. They discuss how Eye Drop Shop empowers optometrists to retail dry-eye and clean-beauty products online without carrying inventory, creating new revenue streams and patient touch points.

The conversation flows into business mindset, patient education, and the difference between selling and helping. Harbir and Claudine also swap perspectives on personal growth, risk-taking, and what it means to build an authentic optometry brand. The episode closes on themes of humility, gratitude, and balance — with Harbir reflecting on the podcast’s 200-episode journey and Claudine reminding us that everything — good or bad — is temporary.

Key Topics

• Partnership between Eye Drop Shop and OSI Group
• Launch of Rinsada, a new in-office saline flush treatment for allergy and debris removal
• Empowering ODs through e-commerce and passive-income tools (like Auto)
• The importance of patient touch points and staying top-of-mind online
• Shifting from “selling” to presenting solutions
• Harbir’s behind-the-scenes story of how The 2020 Podcast began
• Handling tough industry conversations and asking hard questions
• Mindset: accountability, resilience, and self-leadership in optometry
• Work-life balance, gratitude, and the role of support systems

Featured Guests

• Dr. Claudine Courey, Optometrist & Founder of Eye Drop Shop (Montreal, QC)
• Dr. Harbir Sian, Optometrist, Speaker, Host of The 20/20 Podcast

Resources Mentioned

• Eye Drop Shop — dry-eye & clean-beauty products for clinics and patients
• Rinsada — new in-office ocular-surface rinse treatment
• OSI Group — Optometric Services Inc. network
• Otto Optics — integrated e-commerce solution for ODs

Quotable Moments

“We’re not selling — we’re giving patients solutions to their problems.” — Dr. Claudine Courey

“If it’s all my fault, it’s also all up to me to fix it.” — Dr. Harbir Sian

“Everything is temporary — whether it’s good or bad.” — Dr. Claudine Courey

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