In this episode, we give our perspective on how UX with developers.

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Consultancies or agencies, call them what you will, professional services even, and I'm speaking from my own perspective of working before they arrive into organizations and sometimes alongside them in some cases and also after they've been into organizations.

So from speaking with many of my peers, it's often seen as the big consultancies, they arrive into the businesses, they assume total knowledge, then they proceed to act like a flock of white-shirted eagles circling a carcass in the wild, all here to feed, do their job and retreat. Now when you have this type of model in play, you end up with not only people retreating, but also the IP leaves the room and the organizational culture and the subcultures are often damaged.

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Gerry McGovern: So I remember, years ago reading this article about one of the head developers in Gmail and he brought an early version to Larry Page to have a look at it and, and opens it up. And Larry Page immediately says, it's too slow. And the guy says to him, what do you mean it’s too slow? And Page says, it's taken 600 milliseconds to load. And your man said, how could you know it's taken 600 milliseconds to load? He says it's too slow, make it faster. So the guy goes back to his cubicle and gets his software timer out and it was taking 600 milliseconds to load…

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Gerry Gaffney: Maybe it's the fact that I've been around for quite a while now, but I find attitudes I encounter to older users are often incorrect and inappropriate. 

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Are UX service designers process and method fashionistas? I've seen UX and more recently service design evolve over the last 10 years or so and worked with organizations who adopted whatever process was in vogue at that time, be it “design thinking” or “jobs to be done,” even terms like “user experience” or “experience design” and design thinking and lean UX etc. In this episode, we discuss how effective are all these new tools in driving better outcomes for the customer.

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Dark patterns are intentional behaviors that better serve the business rather than the customer.

The 3 Gerrys is made up of Gerry Gaffney, Gerry McGovern and Gerry Scullion. All Irish.

In this episode, we discuss the design pattern, the hamburger. Often used on mobile as a method for accessing the core navigation of the system.

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Gerry McGovern on Twitter

Gerry Gaffney on Twitter

Gerry Scullion on Twitter