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As CEO, Mike Sicoli led INAP through financial restructuring in the middle of the Covid pandemic, all while continuing to focus on the importance of offering a wide array of services in this increasingly hybrid world.

Being able to offer a suite of different connectivity and hosting options is important in today’s market and Mike believes we’re still on the front end of businesses transitioning to hybrid. So many companies still have most of their operations on premises, from an enterprise standpoint. For them, the potential of public and private Cloud is just starting to open.

For various reasons, particularly cost and the speed that a private Cloud edge networking setup can offer, a large chunk of data and operations will never see the public Cloud. Hybrid is here to stay. So, the trick is helping clients navigate this complex set of options, and making it work well without jumping through too many hoops.

Clients can feel more secure about their future when they deal with a company that has a lot of diversified services and assets. No matter where their journey takes them, a company like INAP will be able to help them out. No Cloud hosting decision is binary, or fixed, or irrecoverable. Flexibility in infrastructure design is more critical than ever.

Mike believes that the hardest job in the corporate world falls on the shoulders of the CIO, or the person in charge of the IT infrastructure. Some of the decisions they make can take months or years to play out. So, when they need to be more agile and flexible, moving their spend around, it’s important to work with them rather than stubbornly forcing them to stick to an architecture that might no longer be valid.

So, the two programs that they offer are service portability and a performance guarantee. It means that if the customer doesn’t feel like INAP is performing up to their standards, they can leave without penalty. Some of the big, specialist infrastructure providers play a ‘gotcha’ game with clients, locking then into a three-year, five-year, or even longer contract with no flexibility. To keep a client happy in the long term, it’s much better to offer flexible terms, rather than muscle them with business or legal threats. That leads to more business referrals and better word of mouth.

Mike admits that the geographic portability clause can be a little nerve wracking, particularly when cost structure varies from territory to territory. But it’s important to make that work to keep clients happy. He wants them to be excited when they talk about INAP, seeing them as part of the solution and not part of the problem.

Mike’s Take on Industry Challenges and Exciting Trends

One of the biggest challenges right now is making the hybrid experience as easy to consume as possible. There needs to be more automation, more options for self-service. Clients want services that work seamlessly across all platforms, no matter where they’re being hosted. INAP’s entire near future roadmap is centered around enhancing automation and self-service, that’s how important ease of use has become.

Edge networking is the other big challenge. 5G and IoT might be drivers towards this trend, but there will be so many applications for it soon. And though public Cloud will play a role, security and performance factors will necessitate that a lot of that activity takes place on private Cloud infrastructure.