So you're the facilitator. What can you do before, during and after your session to make it a success?

Becky says it's important to begin knowing what success looks like - but your role in that success is NOT to have an opinion of what the solution is to the problem. Your job is to help the experts in the room find that solution.

Agendas, timing, ground rules and follow up are all your responsibility and can make or break the session.

And those people who speak too much or not at all? Those are your problems to manage too. You might want to listen to Becky's podcast on how to deal with difficult behaviors

Preventing Problem Participants podcast is here:

http://www.bobpikegroup.com/userfiles/files/Pluth0405%281906%29.mp3