In this episode, Maraca Learning's Robbie El Fattal and Nicole McMillan join the panel to talk about quality services and organizational culture. In this wide-ranging discussion, the group connects the dots between creating and maintaining an organizational culture that enables the creation of happy staff and satisfied customers.

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Show Notes 

References and Resources

Callahan, J. L. (2012). Seven characteristics of ethical leadership. Journal of Leadership, Accountability and Ethics, 9(2), 12-19. 

 

Cameron, K. (2016). Radical candor: Be a kick-ass boss without losing your humanity. St. Martin's Press. 

 

Cameron, K., & Quinn, R. (2006). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons. 

 

Climb Program. (n.d.). Maraca. Retrieved April 14, 2023, from https://www.maraca.com/climb/ 

 

El Fattal, R. (2022, January 20). Finding your organization's North Star: Integrating rhythms of compassionate collaboration [Blog post]. Maraca Learning. https://www.maracalearning.com/post/finding-your-organization-s-north-star-integrating-rhythms-of-compassionate-collaboration 

 

Foxx, R. M. (1993). The behavior artist: A new look at behavior modification. New York: Irvington Publishers. 

 

Novak, D. C., & Dixon, K. S. (2011). The Jefferson Scale of Empathy: A preliminary psychometric analysis and group comparisons in Korean physicians. Medical Teacher, 33(8), e417-e421. 

 

Paul, A. M. (2021). The extended mind: The power of thinking outside the brain. Houghton Mifflin Harcourt. 

 

Silbaugh, B. C., Conners, J., & Paul, E. A. (2022). Using a behavioral skills training package to teach self-advocacy skills to adolescents with intellectual and developmental disabilities. Behavior Analysis in Practice, 15(1), 7-15. https://doi.org/10.1007/s40617-021-00650-7