The Better Conflicts Audio Experience

There is an increasing trend towards leaders developing and deploying the skills of a Mediator. 

Whether this is chairing and facilitating meetings, engaging with stakeholders, having difficult conversations or designing processes, these inherent skills of a Mediator are incredibly valuable for those in leadership roles.

As part of his Leadership Series, James South (CEO, CEDR) spoke to Julie Mangan, CEDR-Accredited Mediator and Company Secretary of Capgemini UK.

The podcast explores key mediation leadership skills and practical examples of where they have made a difference in securing better and more sustainable outcomes.

This podcast series on Workplace Mediation accompanies 'CEDR's Complete Guide to Workplace Mediation' which can be accessed below. The series will convene leading workplace mediators to provide practical advice on dispute resolution for those responsible for addressing workplace conflict.

In Episode 1, we spoke to Gillian Caroe about the broad issue of Workplace Conflict, what it is, its impact on individuals and organisations and the importance of taking progressive and effective approaches to managing and resolving it.

Gillian Caroe is a leading CEDR Mediator, Trainer and Facilitator. Before becoming a full-time mediator, Gillian had a successful career in international business with one of the world’s top companies. She worked in UK, European and Global roles across a range of business functions in a number of different countries.

Link to 'CEDR's Complete Guide to Workplace Mediation'

Link to Gillian Caroe's Bio

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.

“Touch the lives of people you meet in your everyday interactions.”

In Episode 6, Francine Stock interviews Salma Yusuf, an impressive role model not only for young female professionals.

Salma has served in multiple roles and capacities from being a Civil Society activist nationally and internationally, a University Lecturer and Researcher, a Journalist and Opinion Columnist.

Salma is a current sitting member of the Commonwealth Women Mediators Network Salm and she has been admitted as an Attorney-at-Law of the Supreme Court of Sri Lanka.

Hailing from a “triple minority” background – namely, ethnic, religious and linguistic minority communities, in this interview Salma Yusuf speaks about how she translated her heritage into professional acumen. She also elaborates on how she learned to overcome difference by developing a high degree of empathy to grievances, sophisticated and nuanced understanding of challenges, and cross-cultural sensitivity to the aspirations and needs of societies and communities she works with, in the pursuit of the ideals of human rights, law, justice and peace.

Salma provides also useful and practical tips on leadership and the smart use of power -  with and not over- when speaking about her most recent work as a Public Official of the Government of Sri Lanka where she led the process of drafting and developing of Sri Lanka’s first National Policy on Reconciliation which is the first in Asia. She ensured that during this process the intersectional experiences of women were substantively incorporated into the document, and gender responsiveness was instilled as a key principle.

This interview series is part of CEDR’s not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

If you would like to get involved in this interview series, either to submit a question or be part of the live audience in future episodes, contact Frederick Way, Head of CEDR Foundation at [email protected].

Episode 2: The Journey of Consumer ADR

Frederick Way, Head of CEDR Foundation speaks with John Munton, Director of Dispute Resolution Services at CEDR, and Tom Earley, Principal Adjudicator at CEDR.

Dispute Resolution in Consumer Law is a vast and developing field.  The CEDR Foundation thought leadership series ‘Understanding Consumer Disputes’ aims to explore the developing landscape to understand the latest trends and best practice.  The series will look with experts at topics about the complaints themselves, how to build consumer trust, accessibility and vulnerability and the law.

In Episode 2 The Journey of Consumer ADR, consumer experts John Munton and Tom Earley discuss with Frederick Way their experiences of building a consumer dispute resolution department and the lessons learnt along the way.  This episode focuses on how consumer alternative dispute resolution schemes are developed, the considerations that industries need to give when setting up a consumer scheme and the practicalities of running consumer schemes dealing with hundreds of thousands of cases a year.

This podcast series is part of CEDR’s not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

Following the publication of the Civil Justice Council's report on Mandatory Mediation, Lauren McGuirl (Director of Commercial Disputes, CEDR) and Tony Allen (CEDR Mediator & Lawyer) look at the Civil Mediation Council's (CMC) response as well as the wider issue of Mandatory Mediation.

The podcast explores:

Episode 1:  When Consumers Complain: How consumers make effective complaints

Frederick Way, Head of CEDR Foundation speaks with Pablo Cortes, Professor of Law with expertise in Dispute Resolution and Consumer Law at the University of Leicester, and Nina Kelley, Quality Assurance Manager at CEDR.

Dispute Resolution in Consumer Law is a vast and developing field.  The CEDR Foundation thought leadership series ‘Understanding Consumer Disputes’ aims to explore the developing landscape to understand the latest trends and best practice.  The series will look with experts at topics about the complaints themselves, how to build consumer trust, accessibility and vulnerability and the law.

In Episode 1 When Consumers Complain: How consumers make effective complaints, Frederick Way, is joined in conversation by two practitioners in the field of consumer disputes Professor Pablo Cortes and Nina Kelley. In this episode, they explore the consumer complaints process and their relationship with the dispute resolution landscape, the practicalities of complaining and they look at what the future of consumer complaints could look like.

This podcast series is part of CEDR’s not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

In this podcast, CEDR spoke to experienced Trust, Wills and Probate Mediator Nick Pearson about the challenges involved in mediating these cases, key practical considerations for lawyers and parties and how to achieve better and more sustainable outcomes.

CEDR has also produced a 'Complete Guide to Trusts, Wills and Probate Mediation' which can be accessed here.

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.

In Episode 5, Francine Stock interviews Prof. Milton Bennett, probably THE leading mind when it comes to matters intercultural.

Dr Bennett - Milton Bennett - Wikipedia -  is the founder of The Intercultural Communication Institute (ICI), a non-profit educational foundation that has operated in Portland, Oregon USA since 1986.

He is probably most famous for his DMIS, The Developmental Model of Intercultural Sensitivity (DMIS) - DMIS Model | IDRInstitute - which he created as a framework to explain how people experience and engage with cultural difference. The DMIS is grounded theory; it is based on observations he made in both academic and corporate settings about how people become more competent intercultural communicators. Using concepts from constructivist psychology and communication theory, he organized these observations into positions along a continuum of increasing sensitivity to cultural difference.

In an impactful conversation, Milton and Francine explore Milton’s insights on polarisation, political extremism, remote teams, conflict resolution of intercultural disputes and how to apply the principles of intercultural sensitivity equally to domestic and international multicultural situations.

Most interactions at the national or country vs. country level are lacking constructive dialogue; not enough has been done within countries to reconcile different positions, points of view as well as belief and political systems.

This interview series is part of CEDR’s not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

If you would like to get involved in this interview series, either to submit a question or be part of the live audience in future episodes, contact Frederick Way, Head of CEDR Foundation at [email protected].

The cost of getting conflict wrong, particularly at Senior Levels, can be incredibly serious for any organisation.

This is the topic James South, Managing Director (CEDR) explores with Elodie Loing, an experienced Transformation Executive and Mediator who has over 25 years of experience in the retail industry, 10 of which at CEO level.

They discuss:

Conflict shouldn’t just be seen as something to avoid. Better conflicts can ultimately ensure the innovative potential and effectiveness of your teams and organisation as a whole.

Want to know how large the UK Mediation market was before COVID-19? And how the pandemic affected the industry?

Perhaps you are interested in the settlement rate of the overall process?

Or, where we are in terms of Diversity and Inclusion?

The biennial CEDR Mediation Audit answers these important questions and more.

This podcast, with the Audit author Graham Massie, covers everything you need to know from the latest biennial CEDR Audit of Commercial Mediation in the United Kingdom. 

To access the full report, click here.