The Better Conflicts Audio Experience

The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.

In Episode 2, Francine Stock interviews Kelli McLoud-Schengen, President of KMS Intercultural Consulting about the power of storytelling as a means to bring people together. Kelli explores how she has used and uses storytelling on a daily basis to tackle polarisation within her community and further afield.

Using as her mantra, "The shortest distance between two strangers is a story", Kelli shares the practical sides to facilitating engagement between entrenched and polarised groups and communities, including police forces and local citizens in the United States.

At the heart of what she does is create safe spaces for people to tell their stories and be listened to actively. In this podcast she also talks about her own journey of self-love, coming to accept who she is and being proud of her race and heritage.

This interview series is part of CEDR's not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

If you would like to get involved in this interview series, either to submit a question or be part of the live audience in future episodes, contact Frederick Way, Head of CEDR Foundation at [email protected].

This CEDR Interview Series, introduced by Susanne Schuler, on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussions with a broad spectrum of people, each with unique and powerful skillsets and experiences when it comes to addressing issues surrounding discrimination in all forms.

In Episode 1, Francine Stock interviews Teohna Williams about her experience as a peacebuilder in some of the world's most challenging conflict environments and the need for greater diversity in this arena. They also explore the role of the arts in fostering meaningful dialogue and engagement, drawing on Teohna's experience as an actor as well as facilitator and coach. Recorded in front of a live, virtual audience, Francine and Teohna share personal stories within the context of diversity and inclusion and answer a series of provoking questions.

Francine Stock is an experienced and respected broadcaster across both television and radio having worked considerably with the BBC as well as being a published author and practising mediator.

Teohna Williams is a Peacebuilder and outgoing CEO of Business Plan for Peace. She is currently the Incoming Deputy Head of Office (Ituri) for the UN Peacekeeping Mission in the DRC (Congo). She is also formerly an actor as is an experienced facilitator and coach.

This interview series is part of CEDR's not-for-profit Foundation activity which undertakes cutting edge alternative dispute resolution research and innovation as well as addressing key issues facing wider society.

If you would like to get involved in this interview series, either to submit a question or be part of the live audience in future episodes, contact Frederick Way, Head of CEDR Foundation at [email protected].

As part of our interactive webinar on Conflict Management as a Strategic Business tool, we were joined by international business leaders who shared their insights on effective innovation management in a virtual environment.

The panel included:

Listen to their experiences of managing the widespread shift to remote-working and their advice for ensuring individuals, teams and organisations can remain innovative and effective in the short, medium and long term.

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.

Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.

Deirdre as Head of Employment and Compliance at King, a leading interactive entertainment company, probably bet known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.

CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and how it helps her meet the challenges and opportunities of her role.

Deirdre is Head of Employment and Compliance at King, a leading interactive entertainment company, probably best known for the Candy Crush Saga is responsible for a diverse and talented workforce operating globally.

In the final podcast of this series on Online Mediation, Gillian Caroe takes a closer look at some of the challenges and benefits of online mediation as well as recapping what was discussed in Parts 1 & 2.

A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.

In Part 2 of this series on Online Mediation, CEDR spoke to Gillian Caroe about practical aspects of mediating online including private and joint sessions and settlement agreements.

A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.

In Part 1 of this series on Online Mediation, CEDR spoke to Gillian Caroe about perceptions and reservations about online mediation, building rapport in a virtual environment and how lawyers and parties can best prepare for mediating online.

A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.

In this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the workplace.

In Part 1 we explore Employment & Workplace Mediation which involves an external neutral coming into the organisation and in Part 2 we look at how employees can be upskilled to better handle conflict themselves.

Gillian Caroe has been a practising mediator since 2004. Throughout her mediation career, she has been involved in hundreds of successful interventions and has mediated disputes across a wide range of sectors, both public and private. She is also on CEDR’s Faculty as a Lead Trainer delivering the flagship MST training course as well as other bespoke conflict training in a number of countries.