SME law firms whose billing practices are haphazard and infrequent not only run the risk of having poor business health, but poor mental health for the firm owners.

On this episode of The Boutique Lawyer Show, host Jerome Doraisamy sits down with Smokeball chief revenue officer Jane Oxley to discuss some of the issues she has observed among boutique law firm owners when it comes to the frequency and nature of billing for their clients, and the flow-on consequences that come from having what she calls poor billing hygiene – particularly in such an economically turbulent period for the market.

The pair also talk about the benefits that can be reaped from getting one's billing processes right, the nexus between being a good business owner and a good lawyer, practical steps to bolster one's billing processes and how technology can assist in such steps.

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