Dr. Robert Kaiser, director of the MS is Healthcare Leadership and Management program for professionals at the Naveen Jindal School of Management, joins Dr. Britt Berrett for a discussion about the chaotic and complex healthcare insurance industry. Kaiser recently joined the Jindal School faculty after 12 years as Senior Vice President at Bank of America Merrill Lynch. He co-founded the company’s Health Benefit Solutions division, an integrated offering within Merrill Lynch retirement services that is focused on healthcare and longevity. In this episode, he offers a look at that industry from an insider’s perspective.