In this episode, Felixia Colón joins host Dan Karnuta for a discussion about how artificial intelligence is being used, and is transforming, healthcare business operations. They cover care delivery methods, staffing models, the importance of establishing guardrails prior to AI’s use and address the risks of bias inherent in AI and how that problem can be overcome.

Colón is senior vice president of eHealth Solutions at SCP Health and former president of the North Texas Chapter of American College of Healthcare Executives.

Karnuta is an associate professor in the Naveen Jindal School of Management’s Organizations, Strategy and International Management Area as well as director of its Professional Program in Healthcare Management.