The CareStack Podcast

It’s a basic but necessary question to ask, “what am I going to use this software for?” Assessing your practice’s needs is the first step toward choosing the software that can best improve patient experience and business growth.

Dr. Brinda Patel talks about how she was proactive during the COVID times looking for an ideal software solution that would help her manage her growing dental practice needs. From 10 to 13 locations, her dental practice needed software that would help her to meet both the clinical and analytical requirements. She explains how her legacy system made her depend on third party systems from texting patients and sending out reminders to asking for their reviews. Switching to an all-inclusive software was more economical for her scaling dental practice.

New practices tend to be more cost-sensitive than established practices, but the good news is that there are several affordable, yet reputable options available to help you run your practice efficiently. 

Paul Bains, with his years of experience in starting a dental practice from the ground level and building it up shares his experience on how he chose a practice management solution for his startup. He explains all the features that he looked for in his software partner right from a holistic solution that integrates every task within his dental startup without spending much funds on hardware to HIPAA compliance and other cloud benefits. According to Paul Bains, it’s the capability and functionality that matters over legacy in a practice management partner.

As a response to the changing expectations and demands within the dental landscape, the push for quality assurance in dental practices has evolved. Managing the transition, groups of practitioners frequently face challenges in leading the process.

Dr. Aman Kaur, known for turnarounds and building DSO platforms ground up, talks about how she has helped organizations manage complex changes and grow through her forward-thinking and business acumen to drive material business advantage for the groups she has been a part of. As someone who has experience juggling multiple roles from a clinician to an entrepreneur, she discusses the challenging issues surrounding a change in an organization and the steps you can take to resolve these issues and gain support for changes that need to be made in your practice.

Patient expectations have changed a lot with the onset of the pandemic, pushing dental practices to change their game plan. With millennials looking for multiple options to effortlessly access care, practices are in search of solutions that help them to futureproof themselves incorporating evolving patient needs. 

Alisha Gerrard, Office Manager - Wasatch Dental Associates, talks about how her front desk has made the task of insurance eligibility verification easier and more efficient by switching to an all-in-one cloud-based management solution. As an office manager, she has had the first-hand experience of how her practice struggled with paper forms that they had to scan and shred after each use. She explains how the digital forms they implemented as a part of cloud-based PMS integration have become a huge time saver expediting and streamlining the process and boosting their data accuracy.