Is your AI receptionist helping your business… or quietly turning clients away?

In this episode of the Cash Pay Podcast, we’re looking at one of the biggest mistakes businesses are making with AI right now and why your AI receptionist might be doing more harm than good. With more practices jumping into AI tools expecting instant results, many are ending up with frustrated patients, overwhelmed staff, and missed opportunities.

Hillary shares what she’s learned from being deep in the trenches over the past six months, building AI systems that actually generate revenue and support teams (not replace them). You'll learn why most AI receptionist setups fall flat and what it really takes to create an experience that feels seamless, helpful, and human.

Learn More & Connect:

Become a Connected Practice: https://connectedpractice.themedspasociety.com/

Website: ⁠www.themedspasociety.com⁠

Instagram: ⁠@medspasociety⁠

Connect With Hillary: ⁠[email protected]⁠

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide: ⁠https://themedspasociety.com/start-up-guide-lp⁠

• The MedSpa Society’s Little Black Book of Vendors & Resources: ⁠https://the-medspa-society.myflodesk.com/lbb⁠

What separates med spas that hit seven figures from the ones that sustain seven figures year after year?

In this episode of the Cash Pay Podcast, we’re breaking down the five most consistent patterns found in million-dollar-plus medical aesthetics practices based on real data, real clients, and years of hands-on experience working with profitable practices through the The Medspa Society.

Tune In to Hear:

• The #1 mindset shift million-dollar med spas have about branding and marketing
• Why cutting corners early almost always leads to expensive fixes later
• The role founder involvement plays in scaling faster and leading better
• How top practices think about retention as relationship-building, not automation
• Why chasing trends in services and equipment can stall growth instead of accelerate it

 Learn More & Connect:

Website: www.themedspasociety.com

Instagram: @medspasociety

Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide: https://themedspasociety.com/start-up-guide-lp

• The MedSpa Society’s Little Black Book of Vendors & Resources: https://the-medspa-society.myflodesk.com/lbb

In this episode of The Cash Pay Podcast, host Hillary Small kicks off a new series called As Seen On Reddit, where she unpacks real-world challenges that medspa and wellness practice owners are facing—and the community-driven solutions that can make all the difference.

The first post in the series comes from an owner feeling defeated by constant no-shows and one-time clients. Hillary breaks down the most effective responses from industry peers and shares her own insights on how to protect your schedule and improve retention.

You’ll discover practical strategies like requiring cards on file, setting and enforcing no-show fees, and automating appointment reminders to cut down on empty chairs. Hillary also highlights the importance of rebooking clients before they leave, creating memberships or loyalty programs that encourage repeat visits, and building authentic in-clinic experiences that keep patients coming back.

If you’ve ever felt frustrated by inconsistent schedules or the revolving door of one-time patients, this episode will give you actionable ways to stabilize revenue and strengthen client loyalty.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:
• MedSpa & Wellness Practice Start-Up Guide
• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, host Hillary Small breaks down what every aesthetics and wellness practice owner needs to know before building or redesigning a website. From planning and wireframing to compliance considerations and future-proofing, Hillary shares the essential steps that ensure your site becomes a true growth engine for your business.

You’ll learn why preparation is critical, how your site copy can affect your ability to advertise services like PRP and Stem Cells, and the must-have tracking tools that should be implemented from day one. Hillary also walks you through the professional website build process—from structure to design to development—and explains how to set your site up for SEO, easy updates, and measurable ROI.

If you’re ready to make your website more than just an online brochure and turn it into a powerful driver of new patients and revenue, this episode will give you the clarity and confidence you need.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:
• MedSpa & Wellness Practice Start-Up Guide
• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, host Hillary Small dives into 10 creative ways to attract more qualified prospects to your practice. From interactive quizzes and high-value ebooks to community partnerships and corporate wellness programs, Hillary shares actionable strategies that help you generate leads who are truly ready to convert.

You’ll also discover how to leverage powerful quiz-building tools like Typeform, ScoreApp, and Interact to create engaging assessments that not only capture attention but also segment your audience for more personalized marketing.

If you’re looking to move beyond chasing random leads and start building a pipeline of right-fit clients, this episode is packed with ideas you can implement right away.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:
• MedSpa & Wellness Practice Start-Up Guide
• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, host Hillary Small is joined by industry experts Elizabeth Donat and Meghan O'Brien to explore the art of building trust and emotional connections with clients. Discover how to create meaningful client experiences from the first interaction, both in-person and through social media, to drive retention and loyalty. Learn about the importance of consultations, treatment plans, and the emotional tone of client interactions in fostering long-term relationships. Tune in for insights on how to make your practice stand out in a saturated market by focusing on authenticity and human connection.

🎧 Listen now and subscribe so you never miss an episode.

Connect With Meghan:

https://www.meghanobrien.net/

@marketingwithmeg

Connect With Elizabeth

https://www.elizabethdonat.com/

@elizabethmdonat

Learn More & Connect:

Website: www.themedspasociety.com

Instagram: @medspasociety

Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide

• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, Hillary Small breaks down one of the most misunderstood concepts in business—marketing versus advertising—and why knowing the difference is essential to your growth. She explains how to build a strong marketing foundation with clear branding, messaging, and service positioning before investing in promotion. From there, Hillary walks you through creating a marketing plan that integrates both organic and paid strategies, tailored to your market, competition, and seasonality.

You’ll learn how to set a marketing budget based on projected gross revenue, track results to understand what’s working, and maintain the consistency needed to see long-term results. Hillary also shares how business development, referrals, and community engagement can amplify your marketing efforts without relying solely on paid channels.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide

• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, Hillary Small dives into a critical decision for every medspa or wellness business owner: how to choose the right marketing agency.

Whether you’re just starting out or ready to scale, the agency you partner with will shape everything from your brand identity and website to your lead generation, advertising, and CRM strategy. Hillary walks you through what to look for in a true strategic partner—one that can take you from brand to launch with full transparency and industry expertise.

She breaks down red flags like long-term contracts that lock up your assets, unclear ad spend reporting, and disjointed account management. You'll learn what should be included in a brand package, what questions to ask during your discovery calls, and how to ensure you actually own what you’re paying for—from your website to your Google accounts and CRM data.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:
Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide

• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, Hillary Small tackles one of the most important operational decisions facing aesthetics and wellness practices: choosing the right practice management system. Whether you're opening a brand-new medspa or looking to upgrade your current system, Hillary guides you through evaluating the most critical features—from patient experience and marketing capabilities to operational considerations and point-of-sale solutions.

Hillary shares practical insights on what features to prioritize, why price shouldn’t be your only deciding factor, and how to ensure your chosen system supports both immediate needs and long-term growth. You’ll gain clarity on the strengths and limitations of out-of-the-box solutions versus custom integrations, helping you confidently choose the technology stack that best aligns with your practice's goals.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:

Website: www.themedspasociety.com
Instagram: @medspasociety
Connect With Hillary: [email protected]

Resources Mentioned In This Episode:

Guide to the Top Medspa Software Platforms

Free Tools & Resources to Grow Your Business:

• MedSpa & Wellness Practice Start-Up Guide

• The MedSpa Society’s Little Black Book of Vendors & Resources

In this episode of The Cash Pay Podcast, Hillary Small dives into one of the most powerful, yet underutilized, marketing tools in the aesthetics and wellness industry: your story. Whether you’re launching a new practice or struggling to refresh an established brand, your unique background, perspective, and passion are what set you apart in a saturated market.

Hillary shares real-life case studies from practices she's worked with—from a gynecologist revitalizing a 10-year-old medspa to a tattoo studio evolving into a full-service wellness destination.

Through these stories, you’ll learn how to use narrative, community connection, and brand clarity to differentiate your business and attract the right clients.

🎧 Listen now and subscribe so you never miss an episode.

Learn More & Connect:

Website: www.themedspasociety.com

Instagram: @medspasociety

Connect With Hillary: [email protected]

Free Tools & Resources to Grow Your Business:

MedSpa & Wellness Practice Start-Up Guide

The MedSpa Society’s Little Black Book of Vendors & Resources