Healthcare practitioners have a responsibility to provide care in a manner best suited for the person in need of that care. We work daily with highly diverse populations, and often times there may be instances of subconscious bias and unintentional pre-judgement potentially affecting the way we interact and the clinical decisions we make.  The "Golden Rule" of "treat others the way you wish to be treated" is outdated...it's now the Platinum Rule of "treat others the way they wish to be treated, best suited for them." Having an empathetic approach to cultural competency and a strong understanding of how to foster equity and inclusion in your workplace while mitigating bias can be there difference between effective outcomes and broken rapport. Consider this podcast your Diversity, Inclusion, & Cultural Competency 101 course! Joining Ryan Stevens on this episode is Paula Guitierrez, MHA, CPTC, the Senior Director, Patient and Clinical Trial Engagement at ProKidney, Corp. She was previously Director of Diversity & Inclusion and PROUD Family Health at Robert Wood Johnson University Hospital Somerset (RWJBarnabas Health).  She has over 15 years of healthcare experience which includes work at NJ Sharing Network - an organization responsible for the allocation of organs and tissues for transplant. Her experience also includes work at NY Presbyterian/Weill Cornell as the Transplant Administrator for the Liver and Kidney/Pancreas Transplant division. A native of Englewood, New Jersey, she went on to graduate from New Jersey Institute of Technology with a Bachelorâs degree in Biology and Seton Hall University with a Masterâs degree in Healthcare Administration. In 2017, she received the Early Careerist Award from the NJ Chapter of the American College of Healthcare Executives (ACHE). Paula has knowledge in the design and implementation of programs and strategies that foster diversity, equity and inclusion; such as mitigating unconscious bias in hiring and promotion, mentoring, employee resource groups, diversity target setting and other inclusion practices. She was instrumental in the expansion of RWJBHâs PROUD Family Center, NJâs first LGBT primary health care center affiliated with a major hospital system. In August 2019, she was appointed as Director of PROUD Family Health where she provides day-to-day operational oversight and programmatic growth. Paula, as a Civil Rights Commissioner for Bloomfield Township, NJ, serves as an adjunct professor at Seton Hall Universityâs School of Health and Medical Sciences and sits on the board of directors of the American College of Healthcare Executives NJ Chapter. Her hobbies include travel, dining and hiking with her dog.
Resource referenced in the podcast:
Https://www.cdc.gov/lgbthealth/index.htm
https://www.glaad.org/resourcelist
https://www.hrc.org/
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cATalyzing Coaching & ConsultingLeaders face challenges with team dynamics in a rapidly changing healthcare, wellness, fitness, and sports business landscape, hindering collaboration and impacting the service you provide. As a coach, I guide teams to enhance positive team dynamics, shared leadership, and a fulfilling workplace culture. Imagine improved morale, trust, effective communication, enhanced collaboration, and continuous learning leading to retention, growth, and service excellence. cATalyzing Coaching & Consulting is your guide to creating an Awesome Team!
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