JD, Oliver, and Rick Lovell, General Manager at Young Buick GMC in Layton, Utah discuss ways to stay sharp and avoid complacency when times are good to stay prepared for inevitable change.

Curtis Groft, general manager of Young Ford in Ogden, Utah, shares his insight on the importance and purpose of a daily routine.

Oliver, JD, and special guest Curtis Groft, general manager of Young Ford in Ogden, Utah, discuss the new ABCs of sales.

JD, Oliver, and special guest Curtis Groft, General Manager of Young Ford in Ogden, Utah, discuss methods to shelve questions and concerns that cloud the sales process in order to move the conversation in a direction that's beneficial to the customer and the process.

Oliver, JD, and special guest Justin Evrankaya, General Manager at Young Subaru, discuss why serving others is an immutable law akin to gravity in any business.

Special guest Justin Evrankaya, General Manager at Young Subaru, shares his insight on how to set oneself apart.

JD, Oliver, and special guest Justin Evrankaya, General Manager of Young Subaru, discuss the power of peer-to-peer accountability.

Oliver and JD provide a proven, step-by-step sales closing sequence, encouraging faith in the process and fearlessness in asking for the sale.

JD and Oliver dispel the myth that a sale or a negotiation is a battle, making a case for a mindset that a sale is a mutually beneficial arrangement in which considerable value is cultivated for both parties through negotiation.

Oliver and JD discuss how FORMAT can help to build rapport, humanize the sales person, and discover details that will allow for a tailored presentation.