The Cherryleaf Podcast

The Cherryleaf Podcast

By CherryleafTechnology
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The Cherryleaf Podcast episodes

  • 116. What should startups consider when writing their first docs?
    If a startup came to you asking for a checklist of actions they should take/consider when it comes to writing their first docs, what would you tell them?
     
    We asked that question on Social Media. In this episode, we reveal what people said. 
     
    Get the ultimate user onboarding content checklist for start-ups
     

    About Cherryleaf:

    Cherryleaf

     

    16 min
  • 115. Creating Learning and Development content with Flare (interview)

    Unexpected bonus August episode.

    We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been included in latest release of MadCap Flare. 

    More information:

    New Release: MadCap Flare 2021 r2 Bridging the Gap Between Technical Authoring and Learning & Development

    Webinar recording: Major New Learning & Development Updates in MadCap Flare 2021 r2

    New free elearning course from Cherryleaf:

    Trends in Technical Communication

    About Cherryleaf:

    Cherryleaf

     

    22 min
  • 114. Nine common onboarding mistakes that software companies make

    Ellis looks at nine common onboarding mistakes that software companies make:

    • Not thinking about jobs to be done, but features
  • Overloading users with information
  • Writing for a single audience
  • Not providing or not co-ordinating the five pillars of onboarding content
  • Getting the timing wrong
  • Unclear goals
  • Leaving "seams" in the onboarding experience 
  • Poor quality content
  • No testing or metrics

    • Take our quiz:  

    What type of technical writer are you?

    Planning and creating content for customer onboarding – training course

    Cherryleaf

    To contact Cherryleaf: [email protected]

     

    Photo by Markus Spiske from Pexels

    23 min
  • 113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule

    We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.

    We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.

    • What does Hotjar do?
  • Why are heatmaps important?
  • How have you used heatmaps and recordings to improve Hotjar's knowledge base?
  • How easy is this to do?
  • How much time should you schedule?
  • What have been the benefits?
  • What have been the downsides?
  • If people want more information, where should they go?

    • More information:

    The Importance of Using Analytics and Feedback for your Documentation - conference presentation recording

    Take our quiz:  

    What type of technical writer are you?

     

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

     

     

     

    26 min
  • 112. Nobody ever wants to buy software, with Toby Chapman-Dawe

    Ellis talks to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software.

    Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in the Netherlands. Later, he moved back to magazine publishing and conference management in the UK. Toby now runs Strand, the global writing and design agency that serves the enterprise technology sector. And he keeps bees, though not at Strand. (We did not talk about the bees.)

    More information:

    Strand

    Toby Chapman Dawe's profile on LinkedIn

     

    Take our quiz:  

    What type of technical writer are you?

     

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

     

    38 min
  • 111. Building a developer portal using Flare - A new way to do it

    For a while now, we’ve been looking at ways to import API reference content into MadCap Flare, so that we can use Flare to create a developer portal. Here’s the latest update on what we’ve learnt. 

    Videos:

    • Importing OpenAPI/Swagger API reference content into MadCap Flare 2021 to create a developer portal
  • Importing API reference documentation into a MadCap Flare project

    • Cherryleaf is a technical writing services and training company based in the United Kingdom. Part of that work involves updating and improving developer portals.  

    Cherryleaf also offers a Writing API Documentation elearning course that teaches Technical Writers the keys skills of writing and managing documentation for REST APIs.

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    23 min
  • 110. After basic techcomm training, what next?

    In addition to the basic skills in technical communication, what other skills does a technical communicator need? 

    In this episode, we look at the areas where technical communicators deepen and widen their skill set. We consider what should be the topic for our (Cherryleaf's) next elearning course.

    Twitter thread: Does anyone have opinions as to what should go into a course on creating content for (SaaS) customer onboarding?

    Cherryleaf's Intermediate/Advanced Technical Communication training course

    Vacancies page

     

    25 min
  • 109. Review of Google's UX design course
    In March 2021, Google published the “Google UX Design Certificate Program", as part of its Grow with Google scheme. 
     
    In this episode, we look at:
    • What is promised
  • How it's delivered
  • What's in the course
  • Career prospects

    • Related information:

    https://grow.google/uxdesign/
    https://www.coursera.org/professional-certificates/google-ux-design

    Intermediate/Advanced Technical Communication elearning training course

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    19 min
  • 108. What you said you wanted from a course on creating screenshots and images

    Recently, we asked on Social Media:

    • What do you want from a course on creating screenshots and other graphics?
  • What topics would like a course like this to cover? 

    • In this episode we'll cover the responses we got, and why we asked those questions.

    Related information:

    Intermediate/Advanced Technical Communication elearning training course

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    20 min

About The Cherryleaf Podcast

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Cherryleaf’s podcast on technical writing and becoming a better business communicator.