The Cherryleaf Podcast

The Cherryleaf Podcast

By CherryleafTechnology
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The Cherryleaf Podcast episodes

  • 95. Publishing a Kindle ebook in 2020

    Ellis describes his experience of writing and publishing a book on Kindle. He also discusses creating an audiobook for Audible and the latest options for printing a paperback book. 

     

    More information

    https://kdp.amazon.com/

    https://www.acx.com/

    https://www.postermywall.com/index.php/posters/search?s=ebook#

    https://www.fiverr.com/

     

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    Cherryleaf 

    27 min
  • 93. Writing controls-based procedures during the lockdown

    Organisations that take a controls-based approach to auditing typically need controls-based procedures. We look at how they differ from other policies and procedures. We also discuss how we're approaching procedures writing projects during the lockdown. 

    More information:

    Cherryleaf procedures writing services

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

     

    Photo by Charles Deluvio on Unsplash

    12 min
  • 92. Newly released applications from Microsoft and Adobe that could help you be a better communicator

    We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator:

    Microsoft Fluid

    https://www.youtube.com/watch?v=cy1Tyr93Sw4

    Microsoft Editor

    https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor

    https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-out-your-best-writer-wherever/ba-p/1247931

    Microsoft Lists

    https://youtu.be/plshQSoe_OY

    Adobe RoboHelp Summer Release 2020

    https://blogs.adobe.com/techcomm/2020/07/robohelp-summer-release-2020.html

    More information:

    Cherryleaf - for technical communication that keeps customers.

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    25 min
  • 91. BLM, inclusivity and techcomm
    Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs?
     
    BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. 
     
    We look at:
     
    BLM and techcomm outputs
  • Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators
  • Technical communicators using their skills in the wider community to support BLM
     
    Links:
    Twitter thread: https://twitter.com/ellispratt/status/1274966367159095296
    https://developers.google.com/style/inclusive-documentation
    https://docs.microsoft.com/en-us/style-guide/bias-free-communication
    https://www.notion.so/9560a2fdb9364c1aa9e1ede6e6e84225?v=097d37e5e18d452b81af5712df427a56
    https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Domains
    https://github.com/thm/uinames/blob/master/uinames.com/api/names.json
    https://www.bbc.co.uk/news/technology-53050955
    https://www.cnet.com/news/master-and-slave-tech-terms-face-scrutiny-amid-anti-racism-efforts/
    https://www.ucl.ac.uk/lbs
    https://www.youtube.com/watch?v=w-zTssredxA&feature=youtu.be
     
    Image Robert Gale via Unsplash

    More information

    Cherryleaf - for technical communication that keeps customers.

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    27 min
  • 90. Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source

    We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.

    We talked about:

    How is Covid-19/lockdown affecting you and MadCap?
    Managing chatbots, UI text, Help and KB articles from a single source
    What's new in Central 2020
    What's new in Flare 2020?
    Are the new features a sign of future developments?

    ----

    More information

    Cherryleaf - for technical communication that keeps customers.

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

    41 min
  • 89. The end of corporate classroom training?

    With the Covid-19 lockdown, corporate classroom training has had to stop.

    But will it come back?

    In this episode, we look at:

    • Do we need classroom training?
  • How Google is converting its technical writing for developers classroom course to an online format
  • How we are approaching the conversion of our classroom courses
  • What others advised on LinkedIn 

    • -----

    More information

    Cherryleaf - for technical communication that keeps customers.

    Cherryleaf newsletter

    To contact Cherryleaf: [email protected]

     

    Unsplash image: You X Ventures

    27 min
  • 88. Will Myddelton on moving from an oral to a written culture

    In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.

    "An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. 

    But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.

    This creates problems when someone goes on holiday, and even worse when someone leaves.

    It means people often spend time reinventing or duplicating things that have been invented before.

    Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).

    Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."

    Links:

    Conway's Law: latency versus throughput by Mark Seemann

    Will Myddelton on Twitter

    Local Welcome

    Notion

    Pioneers, settlers, town planners

    34 min

About The Cherryleaf Podcast

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Cherryleaf’s podcast on technical writing and becoming a better business communicator.