In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France.

Firehead: www.firehead.net

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Cherryleaf - for technical communication that keeps customers.

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The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond?

In this episode we look at:

• How organisations might change during and after the Covid-19 lockdown

Links:

Building a StoryBrand with Donald Miller - Your Checklist for Getting Through a Crisis

LinkedIn thread

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Cherryleaf - for technical communication that keeps customers.

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To contact Cherryleaf: [email protected]

We talk to Sara Feldman, about how the writing in technical writing needs to evolve.

We discuss:

• The driving forces that are impacting our audience’s context in ways we need to account for in how we write

Think with Google: How consumer needs shape search behavior and drive intent

Sara Feldman on LinkedIn:https://www.linkedin.com/in/sarafeldman/

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Cherryleaf - for technical communication that keeps customers.

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We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service. 

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Cherryleaf - for technical communication that keeps customers.

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We look at working from home during the lockdown.

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Cherryleaf - for technical communication that keeps customers.

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To contact Cherryleaf: [email protected]

We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts.

Note: This recording was made before the Coronavirus crisis was fully appreciated. 

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Cherryleaf - for technical communication that keeps customers.

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We look at the steps you need to take if you need to urgently create or update your Business as Usual policies and procedures. 

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Google has developed two technical writing classes for developers, which it has delivered to thousands of its own staff. In late February 2020 it made these accessible to people outside of Google.

But are they any good?

In this episode, we describe and review these courses. 

See also:

Technical writing for developers training courses

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Cherryleaf - for technical communication that keeps customers

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To contact Cherryleaf: [email protected]

Rahel talks about Babylon Health and her role as Director of Content there. We discuss content strategy, content design, and the issues Babylon Health faces. We also look at the skills needed to be a good Content Designer, and how to get those skills. 

Cherryleaf helps you find better ways to create and manage your content

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Go back to 2010 and the talk was about users writing the documentation. 

But what happened? 

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Cherryleaf helps you find better ways to create and manage your content

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To contact Cherryleaf: [email protected]