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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 122 AI Leadership Quick Hits - Volume IIILearn some Leadership Quick Hits focused on AI. Are you ready for AI? If not, this is some background discussion for the Contact Center.23 min
- 121-1. Does Your Leadership Strategy Lack Courage Leading To Poor Employee Engagement? Here’s How To Fix It Right NOWWhat does it truly take to be a courageous leader in today’s challenging work environment?In this episode, we dive into how embracing courage can transform your leadership style, improve team dynamics, and ultimately drive success in your organization. Whether you’re facing new challenges, seeking growth, or navigating complex workplace dynamics, understanding the role of courage in leadership is crucial:1. Discover how taking ownership can redefine your approach to leadership and accountability.2. Learn the importance of embracing criticism and turning it into a tool for personal and professional growth.3. Understand the impact of making significant changes and how to implement them effectively within your team or organization.Tune in now to uncover the secrets of courageous leadership and transform your professional journey!22 min
- Podcast 120 AI - Safer, Better, Cheaper - 5:1:24, 4.19 PMSuccessful new technology always has 3 components. Safer, Better and Cheaper. We know AI will be disruptive. Will it be safer, better and cheaper? Join us for a discussion about AI. The answer is a resounding YES and and maybe "no" in some key instances. Join us and learn.23 min
- Podcast 119- PIP Or PEP (Performance Improvement Plan Or Performance Exit PlanHave you done a PIP recently? Adherence? Attendance? How many successful PIP's have you done? Can we get better at PIPS? Of course we can. Learn some new ideas to get better at PIPS- especially for Adherence and Attendance.29 min
- Podcast 118 - Teaching ConfidenceCan you teach confidence in the contact center? Yes you can! Join us to learn how to prepare, model, share success and invest in believing in your team.23 min
- Podcast 117- Your Contact Center Should Be More Like ArubaA tropical island? No way.. Maybe yes? Learn the attributes of a successful contact center: Be Steady, Have the "wind" at your back and be "One Happy Island". And yes... you should check out Aruba as well!21 min
- Podcast 116- Love The Results!Part 3 of our Love Series: Love the Results.If you Love First & Love Smart; you can love the results. Learn some quick hit results that can come from being on purpose about engagement, coaching and customer experience. Also learn the two best options for AI in your center to drive performance for your people.22 min
- Podcast 115- Love SmartLearn how to Love Smart in your Contact Center. Successful leaders see the big picture; they play the long game and invest in their employees. Do you invest in leaders? You should. Join us to learn more.22 min
- Podcast 114- Love First! They are not rental cars...Do you love your employees first? Or treat them like "rental cars"? Love your employees and they will love your customers. Join us to learn how to "love first".23 min
- Podcast 113- Motivational LeaderIf you "talk the talk"; do your employees "walk the walk"? Do you motivate your team to take action and make things happen? Learn the key attributes to being a motivational leader and the results you can expect.20 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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