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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 112- Problem Solver LeaderAre you an effective problem solver leader? Do you have members on your team that you can trust to help you solve the BIG problems in front of you? Learn the key attributes of a problem solver.23 min
- Podcast 111 Ringing In Results- IVR Surveys Done RightIVR surveys can be a competitive advantage for your contact center. Join us to learn what your IVR "should be" and "could be" for your center.22 min
- Podcast 110- 12 Days To A World Class Contact CenterOn the first day of Christmas my true love gave to me... Learn the 12 keys to a world class contact center. How many do you have? How many are you planning to have as a competitive advantage in the coming year? Join us.27 min
- Podcast 109- If You Can't Measure It; You Can't Manage It.Engagement? How successful are you in connecting with your employees and driving performance? Do you measure it? Do you reward and recognize behavior that increases your connection to your employees? Learn the key drivers and steps you must take to increase engagement.30 min
- Podcast 108- Standing Out From The CrowdIs your career moving the way you want? Do you stand out from the crowd? Join us to learn how to stand out and get noticed in the contact center. Be careful... the answers require hard work, discipline and stepping up to compete. Trust me... it's worth it.20 min
- Podcast 107- Emotional Intelligence!Do you have emotional intelligence? Are you a leader that can take advantage of your "intelligence" when interacting with your team in the contact center? Learn the attributes of success for emotional intelligence as you lead your center.26 min
- Podcast 106- Stop, Drop & Role- Dealing with Poor PerformanceHow do we stop poor performance in the contact Center? Learn a simple and successful way to help your team be successful. "Put the Fire Out"- dealing with poor performance in your team.21 min
- Podcast 105- Hiring Quick HitsHiring is such a tough challenge in the contact center. Learn some quick hits to improve the success of your hiring. It is all about your culture. Embrace your strengths and put them to use to improve your hiring.24 min
- Podcast 104- Six Keys To Gen Z SuccessUnlock the keys to success with Gen Z. They want to make an impact!. Help them be the very best they can be. Learn actions you can take today to make you more successful with this generation.23 min
- Podcast 103- Five Leadership Responsibilities You Need To Get RightLearn and assess 5 key areas that are important to your leadership success. We focus on Administration, Connection, Teach/Coaching, Working "Up" and "leading". Come learn more!23 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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Advice from a Call Center Geek!
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