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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 92- On Your Mark"s", Get Set, Go!- A Great Start In Your CenterLearn how to get a great start in your contact center. Engage, encourage and learning are the keys to a great start. Learn the steps and areas that need to be covered each and every day to ensure success.19 min
- Podcast 91- Still At HomeIs your workforce still completely remote? Are you hybrid? Looking to bring them back to the office? Join us for a look at some ideas and thoughts around getting your best results from your at home workforce.22 min
- Podcast 90 - Leadership Quick Hits Volume IIILeadership Quick Hits Volume III.Podcast 82- Leadership Quick Hits Volume IIPodcast 4- Leadership Quick Hits Volume IJoin us for 6 new Quick Hits...20 min
- Podcast 89 - Making TimeA loyal, informed, skilled and engaged employee is the answer to every challenge in your center. Learn how to make time and and make this happen in your center.24 min
- Podcast 88- Contact Center SuperPowersDoes you want your contact center to survive or thrive? We all want them to thrive. That means we need two superpowers: Coaching and Time. Find out if your center has the attributes necessary to have the superpowers of coaching and time. You will be challenged and encouraged.25 min
- Podcast 86- Transferring Your Culture To A BPODo you have a BPO partnership? Are you considering starting one? Learn three key factors to successfully transfer your culture to your BPO. Get closer and in better synch with your partner. Everybody wins. And the biggest winner is your customer.23 min
- Podcast 85- The Four Principles Of CoachingWe don't have enough time to coach... Have you ever said that? How well do you coach with the time you have? Learn the four principles of coaching and how to measure coaching.22 min
- Podcast 84 - Unlocking the Four Drivers of High Average Handle Time (AHT)Average Handle time... what a challenge. Join us to learn the four drivers of high AHT and some innovative ways to improve your AHT. Learn practical changes you can make. Be prepared to be challenged.25 min
- Podcast 83- Best Practice- Basics You Must Follow- Volume 1Basics taught, Basics Learned, Basics Followed. The first best practice in a contact center is to make sure everyone knows the "basics"- Time, Availability, Knowledge and Success. Without these as a baseline you will never achieve your goals. Join us!19 min
- Podcast 82- Leadership Quick Hits Volume TwoMore leadership quick hits for the contact center. Check out Podcast 64 for Volume 1. Ownership is everything, Be transparent... ( this one has the Migraine blocker...)19 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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