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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 102- Show & Tell- Tactical Steps For Remote AgentsLearn some steps and ideas on how to be successful with remote agents. We need to pursue maximizing our time with them to help them be successful. We pursue growing their information, skills and desire to make them the best they can be.34 min
- Podcast 101- The Seven Deadly Sins - "Pride"Have you heard of the Seven Deadly Sins? The First one is Pride. It can wreck your leadership goals, your career and your life. Join us to learn how to see pride and its effect on you and your future.26 min
- Podcast 100 - Five Urgent "Must - Haves" For Success In Your Contact CenterListen now! We put URGENT in the title for a reason. If you want to be successful in your center; you need these 5 must-haves. . Be ready to grade yourself. One more thing; you need all five. Your success, your career, your promotion and your pay raise all go up if you are leading in these five areas.28 min
- Podcast99 - How To Inspire PeopleWhen you want to succeed as bad as you want to breathe, then you'll be successful! Eric Thomas- Does that quote inspire you to succeed? Yes? No? Learn how to inspire others in this podcast. Learn the key steps to inspiring others. Plus there are some really cool inspiring quotes as well!24 min
- Podcast 98 Valuable Customer Skills Can Help Us Get Better At CoachingKnowing the Right answer in a contact center is NOT always the fastest way to solve a problem. This is true in customer calls and coaching. Active listening helps us to get the right answer for our clients and our employees. Join us to learn how to use valuable customer skills to be a better coach.25 min
- Podcast 97- Being A MentorThinking about being a mentor. What a great idea and a way to give back. Listen to this podcast and learn some key takeaways for being successful as a mentor. It's a big commitment but also very rewarding.23 min
- Podcast 96- Finding A MentorLearn how to find a mentor for your career. Are you the right person to have a mentor? What should you be looking for in a mentor? Learn more here.21 min
- Podcast 95- You Can Make A Difference.Learn the steps to make a difference in your center. Solve problems, make changes and be a person that can make a difference.21 min
- Podcast 94- All You Need Is LoveDo you love your contact center job? Do you employee's love their jobs? Join us to learn more about "finding some love" in your job and your employees!19 min
- Podcast 93- Summer Strategy Quick HitsGet ready for the summer workplace. Learn some ideas and plans to get the best out of your Contact Center summer.18 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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