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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 81- Is Your Culture A Competitive Advantage?Is your contact center culture a competitive advantage for you? It should be. Join us to learn the: Who, Where, What, When, How... of a competitive contact culture.21 min
- Podcast 80 - Contact Center Leadership TrifectaLeadership requires that we focus on three key areas to be successful. Your performance, your people and your customers. It is not "luck"; it is not a "gamble". It is hardwork, focus and consistent effort. Join us to learn more.24 min
- Podcast 79- Get Much Better At MeetingsGreat leaders have great meetings. Here are some valuable tips for a having effective meetings in your contact center (It's ok if you are not in a contact center!). Learn some of the keys to having a great meeting and getting great value out of your meetings.25 min
- Podcast 78 Everyday In The Center- Career Smart Keeping Your Best People Part 4This is Part IV in our series on keeping your best people. Everyday in the center or career smart. What does everyday life looks like in your center. What are the keys to success in holding on to your best people. Learn to Connect, Encourage and Build/Learn23 min
- Podcast 77- First Steps- Start Smart - Keeping Your Best People Part 3First steps in the contact center are important the frontline agent and the leaders. If we start right with our employees we can make great strides in our performance. This is something leaders can build on and make tremendous improvement. Come learn more about those First Steps.20 min
- Podcast 76- Keeping Your Best People- Nesting "Street Smart"Is your nesting program built to help you keep your best people? Training is over and now it is time to start their work on the floor. Time to Nest. Learn the key attributes of nesting and how to make your nesting a competitive advantage for your contact center.21 min
- Podcast 75- Keeping Your Best People (New Hire Training - Book Smart) Part 1 Of 4Are you keeping your best people? You should be. It starts with new hire training. Do you get off to a great start? Is your LMS effective and efficient? Do you ramp quickly? Join us and learn how to keep your best people.25 min
- Podcast 74- Your StressFeeling stressed? How do you deal with it? How can we prepare? How can we Strive & Thrive? Join us for a very direct look at how to deal with stress in your life.26 min
- Podcast 73- EmpowermentAre you empowered? Do you empower your people? Contact centers need empowered leaders and an empowered front line. Join us to learn about clarity, support and autonomy to get "empowered"!21 min
- Podcast 72- Can't Lose Great LeadershipDo you feel like you "Can't Lose" in your contact center? You should. Join us for Podcast 72 to learn what it takes to "Can't Lose" in your center. Be confident. Be successful. Win in your center!25 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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