The Contact Center Coach

Challenged by dealing with your difficult employees? Learn how to evaluate your employees "weed" trait. Are they incompetent, ignorant, careless or simply a bad attitude. Join us to learn how to deal with each one.

We build loyalty with our employees by giving them an opportunity to grow in our organization. Gifts are great but we are better off giving them them the "Gift of "Grow". Learn four areas you can help your employees grow in your organization.

Getting Better means driving training and learning to get better performance from our frontline in three areas: Products and Services, Connection with our company (mission, vision and values) and in our skills(both professional and personal growth). Join us to learn how to absorb (learn) all of these to make our Contact Center stronger.

Measuring performance in the Contact center needs new and creative ideas to meet the competitive needs of your organization. Do you still measure the "old way"? How are you doing? Learn more in this new Podcast. Part Two.

Part of of our series: Three questions in the Contact Center is "Where do we stand or more important where are we vulnerable in our contact center. Learn how to look and see where you are at the most risk with your frontline. We focus on your mission, connection and employee engagement.

Leaders need to be able to have direct conversations with their team. It's not easy to share critical or sometimes negative results with members of your team. It can be stressful and worse; unsuccessful. Join us to learn the 5 key steps you can take to have successful direct conversations with your team.

Are you an engaged Contact Center leader? Do you want to be? Learn the three key areas you must be engaged to be successful. Join us; Get committed and greatly interested.

Learn how to problem solve in the Contact Center. Using Maslows Hierarchy of Needs (Remember psych 101?); learn how to evaluate your centers challenges.

Learn how to solve problems with your team. Make your team meetings a place where you can accomplish your goals and meet the challenges of the organization.

Do you have office politics in your contact center? Do you just want to do your job and get rewarded for your effort and work? Learn how to identify office politics and what to do to make sure you can achieve your goals and dreams.