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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 41- Take One For The Team: Three Keys to being a Team PlayerAre you a team player? We hope so! Join us for a podcast on "Taking one for the Team. Learn the three keys to being a great team player. Teamwork is fun, rewarding and most important great for your contact center.18 min
- Podcast 40 - Let's Get Engaged!Let's talk engagement! Learn four misconceptions about employee engagement and how to lead your organization. Get some "work fun" happening in your center today.21 min
- Podcast 39- The Big Excuse In The Contact Center- The Phones are Jammed...Podcast 39- The Big Excuse In The Contact Center- The Phones are Jammed... by The Contact Center Coach19 min
- Podcast 38 - I'm New; Now what do I do? Part 3: Managing "Up"to your bossBrand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's Podcast is Part 3: Managing "up" to my boss. Get a quick burst of ideas for getting off to a great start with your boss. Learning how to work with your boss will help you lead others. Be the best you can be as a new leader.19 min
- Podcast 37- I'm New; Now what Do I Do? Managing My People-Part 2Brand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's Podcast is Part 2: Managing my people. Learn that in today's contact center it starts with learning to communicate professionally, direct and with encouragement. Be the best you can be as a new leader.17 min
- Podcast 36- I 'm New; Now What Do I Do? - Managing The Numbers Part: OneBrand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's podcast is on Managing the Numbers. Get a quickstart look at the numbers in the center and what you need to learn and master to be successful. This is part one so make sure you listen to the next two parts as well.17 min
- Podcast 35- Thank You.Two simple words with enormous value. How many times a day to you get a "thank you"? How many times a day to you give a "thank you"? You will be a better leader if that number grows. Learn how to increase the "thank you's" in your day.18 min
- Podcast 34- Receiving Feedback From My BossLearn how to make the most of the feedback our boss gives us. Coaching sessions are invaluable to our career and our paycheck. Be great at receiving feedback from your boss.18 min
- Podcast 33- Living Your ValuesTake your values off the wall and live them in your contact center. When your employees live your values- great things happen. Learn how to remind, reward and recognize the values in your organization. The third part on Purpose, Mission and Values.20 min
- Podcast 32 - Do Your Employees Own Your Mission?Do your employees own your mission? Can they see how they fit? Do they understand how important they are? Join us to learn how to help your employees own your mission. The result is better performance and engaged employees.18 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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