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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 31- What Is Your Purpose?What is your purpose at work? Not sure? Listen to this weeks podcast and learn what your purpose is as a Contact Center leader.19 min
- Podcast 30- Put First Things FirstJoin us for a discussion about setting priorities in the contact center and in your weekly life. It all starts with "putting first things first". This podcast will help you at home and at work.18 min
- Podcast 29- Measuring PerformanceSo many numbers, so much information! How do we focus on measuring our frontlines performance? Learn how to measure your employees performance that helps them get better and lets you achieve your goals. Learn the steps to measure performance: Find success, challenges, get informed and connect with their peers.19 min
- Podcast 28- New HiresAre you great at new hires? You should be. Bringing new hires into your organization is critical to successful contact centers. Learn how to get the very best result out of your new hires.16 min
- Podcast 27- Competition & Your Contact CenterHow competitive is your Contact Center? Learn to use competition to help build success in your center. Competition if done correctly can be healthy and valuable. Learn to compete fairly and equally.17 min
- Podcast 26- Managing People I Don't LikeAre there people that work for you that don't like? Here is some advice on how to deal with this circumstance. Learn how to be a great leader even with people you don't like. Here is the first thing to know: it is your problem!17 min
- Podcast 25- Cultural Diversity Awareness & SensitivityHave you talked about cultural diversity awareness and sensitivity in your Contact Center? Join Michael and have a frank discussion about culture and race. Learn some steps you can take to get a new perspective on cultural awareness and sensitivity.25 min
- Podcast 24- " Your Career Path"Let's talk about your career path. Do you have a plan? Have you considered if there is a "next" position for you? Join Michael to learn how you can begin a career path.21 min
- Podcast 23- TrustJoin Michael for a discussion about trust in your organization. Are you trustworthy? What about your direct reports? Learn how to assess the trust in your organization.17 min
- Podcast 22- Contact Centers Are Like High SchoolHigh School! Clicks-Jocks, Nerds, Burnouts, Band.... you remember. Join Michael to learn how contact centers are a little like high school. Learn how to connect with the people in your center. Also a fascinating fact about scuba diving...22 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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