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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 21 Finding Someone Doing Something RightGreat contact center culture always includes; Finding Someone Doing Something Right. Is that what your center does? Learn how to build your culture and find people doing the right things. Learn how to share it with them.19 min
- Podcast 20- YMCA One On One Coaching for Success1979 Solid Gold Hit YMCA! In the contact center that stands for one on one coaching. Your thoughts, My Thoughts, Calibrate and Action!Join me to learn how to have a one on one coaching session using YMCA.18 min
- Podcast 19- Dealing With Stress In The Contact CenterI am stressed! Are you? Stress is not new to the Contact Center. Learn how to overcome stress in the contact center. Yes, it starts with getting back to basics in the way we take care of ourselves and the way we communicate and deal with our peers. You will be a better leader by learning to handle your stress.20 min
- Podcast 18- Contact Center FunWhen was the last time you had fun in your contact center. Here are some basics for Contact Center fun along with some ideas on things to do. Remember we need to be: In it together, Common Language and Doing things together.17 min
- Podcast 17 - ConnectionConnection is your contact center is critical to success. Whether you have at home workers or in-house every CSR needs to be connected to their peers, your company and you. Learn how to connect with your contact center.18 min
- Podcast 16- Home AloneLearn what you can do for the reps you have at home. This podcast is for contact center leaders working through the challenges of sending their reps home in times of upheaval and challenge. The Title? Just trying to have some fun!17 min
- Podcast 15: The Ten Truths Of Sales And ServiceLearn the TenTruths of Sales and Service in the Contact Center. Truth is something you can't avoid or dismiss. You have to deal with it! Knowing the Ten Truths for Sales and Service will help you be a better leader in your Contact Center.22 min
- Podcast 14- Words last Forever: Make your customer's words count!Customer words make a BIG difference. Learn the 5 words that make up the Pantheon of Customer comments. Also learn why your customer comments are so important to your frontline. This message is crucial for supervisors and leaders. We need all the help we can get and the customers are our best option.20 min
- Podcast 13: Four Keys To A Great AttitudeGet some great attitude. Learn the four keys to having a great attitude. Being a leader of people requires us to inspire and lead our contact center teams. Having a positive attitude is a great way to start.14 min
- Podcast 12- Fear, Fame Fun and Fortune Let's talk ReinforcementJoin Michael for a discussion about Reinforcement to help you recognize and reward EVERYONE in your contact center. What drives you Fear, Fame, Fun or Fortune?18 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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