Sign up to save your podcasts
Or
Share The Contact Center Coach
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 11: Coaching The Boredom Out Of Your FrontlineWe're Number 3! Coaching the Boredom out of your Frontline. Learn some new ideas on how to reduce boredom in your Contact Center.18 min
- Podcast 10: RISK- Relationship, Initiative, Skills & KnowledgeLearn how to measure and define your frontline reps for performance excellence. Manage the RISK in your center by learning the keys to identifying the areas of improvement for your frontline.15 min
- Ep. 9 Five Priorities To Everyday SuccessThe five priorities you need to be successful everyday in your Contact center.16 min
- Ep 8. Embracing The IndividualIn this episode, Michael discusses the importance of embracing the individual team member.19 min
- Ep. 7 Coaching For The Changing CustomerThe customers are changing in our contact centers. More impatient, equipped with new information and their own plans for success. The job for our front line is getting more difficult. Learn how to be a Patient, Probing and Learning Leader.19 min
- Ep. 6 Keeping People Inspired - The New KPIIn this episode, Michael discusses the importance of keeping people inspired in a contact center and gives three keys to achieving this new KPI.15 min
- Ep. 5 Service Enterprise CulturePart 3 in our Series on Culture. Today we look at a Service culture for the organization. This gives us a conclusion to our three part series on culture: The frontline, Leaders and the Service Organization.19 min
- Ep. 4 Leader CulturePart 2 in our Series on Culture: Learn the keys to a strong leader culture. Are you all in?19 min
- Ep. 3 Six Keys To A Winning Contact Center CultureEveryone talks about culture. Here are six keys to having a winning culture in the contact center. Remember if you are early you are on time, if you are on time you are late and if you are late you are history.20 min
- Ep. 2 The Contact Center GardenLearn about the Contact Center Garden and the three types of employees you will lead in your center. This a great way to take a different look at your center and unique perspective on the individuals that make your your team and center.15 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
More shows like The Contact Center Coach
Advice from a Call Center Geek!
68 Listeners