Sign up to save your podcasts
Or
Share The Contact Center Coach
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 51: Leadership- Joy The Four Attributes Of Leadership - Part 4Your frontline employees need joy more than they need KPI's. They need a champion more than a supervisor. Join us for Part 4: The Four Attributes of Leadership as we discuss Joy as a leadership attribute.19 min
- Podcast 50 Leadership Others: The Four Attributes Of Leadership - Part 3Leadership requires us to help "others" grow and get better. Learn how to make "others" important in your contact center. Part 3 focuses on helping others to succeed and be the very best they can be under your leadership.17 min
- Podcast 49 Leadership - Competence The Four Attributes Of Leadership - Part TwoLeadership requires respect from the people you are responsible for. To be respected you have to have competence in your job and theirs. It may seem obvious but many lose sight of the need to grow and learn in your leadership role. Join us to learn more.20 min
- Podcast 48- Leadership- Trustworthy - The Four Attributes Of Leadership - Part OneJoin us for the first podcast of a 4-Part Series on Leadership. Learn to be trustworthy. Some trust out of faith; being trustworthy is something you earn. Your employees deserve a trustworthy leader.17 min
- Podcast 47- Two Keys To Getting A Raise & PromotionShow me the Money! Just kidding. If you want to be successful in the contact center; do these two things! It really will help you get a promotion and a raise because having successful people and keeping them around is about as good as it gets. Enjoy!25 min
- Podcast 46 - Coaching 101- The BasicsWho, What, When, Where, Why and How. Join us for a Coaching 101 basic discussion of Contact Center leadership. Let's get back to basics in this podcast on your job as a contact center leader.23 min
- Podcast 45 - 5 Life Skills That Will Help My CareerLooking to leap ahead in your career? Learn 5 life skills that you can use to live a better career and a better life. Life skills affect every part of your day and help you to thrive.18 min
- Podcast 44- 5 Keys To Sales CultureSelling in a contact center is challenging. Your culture can give you a competitive advantage in your industry. Learn the 5 keys to sales culture in the Contact Center. It can be the key to keeping and acquiring sales talent. How does your organization do in these five areas?18 min
- Podcast 43- The 5 Keys To The New Contact Center CultureDid you see the paradigm shift? It happened! The pandemic has changed everything; well not everything but enough that we need to look closer at the new contact center culture. Join us for the 5 keys to the new contact center culture. Number 5 is more Potluck dinners!20 min
- Podcast 42 - The 5 Keys To I Don't KnowLearn the 5 keys to overcoming "I don't know at work. Leaders are supposed to know everything, right? Well we don't. Learn how to deal with the areas of work that you need to improve on16 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
More shows like The Contact Center Coach
Advice from a Call Center Geek!
68 Listeners