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The Contact Center Coach
By The Contact Center CoachBusiness
The Contact Center Coach episodes
- Podcast 71- Full Hearts -Be a Contact Center Leader with Heart.Clear Eyes, Full Hearts, Can't Lose. Join us to learn what a Full Heart can do for your contact Center. What is the heartbeat of your Contact Center? What is the "fuel" that drives the Heart of your center? Learn today!22 min
- Podcast 70 - Clear Eyes: Calling Out Great Leaders to 3 Key ChallengesGreat leaders can assess where they are and change for their customers, their company and their employees. Take a closer look at these 3 areas of challenge: Leadership training, New Hire onboarding and Culture. Leaders make a difference; are you one?24 min
- Podcast 69 - 5 Ways To Connect In 5 DaysJust do it! We need something to do right now to connect with our frontline. Here are 5 questions you can ask for the next week to make a closer connection with your team.22 min
- Podcast 68 - Your Contact Center Culture Should Be Like A TeslaHigh Performance, Innovation, Designed for the User and Loyalty... Sounds like your Contact Center Culture or just a Tesla? Learn how your contact center culture can thrive and be just like a Tesla.21 min
- Podcast 67- Fighting Attrition And Adherence ChallengesWe fight attrition and adherence challenges with Connection, Encouragement and Build/Learn. Join us to learn what to say and do to fight attrition and adherence.19 min
- Podcast 66 - How Much? How Well? How Are You?Employee engagement is critical to a Contact Center Success. How much?(Quantity) How well? (Quality) needs to be enhanced by How are you? (Agent Engagement). Learn how to measure the "How are You? in your center.16 min
- Podcast 65- Dealing With Difficult PeopleDealing with Difficult people can be draining. Learn how to identify the types of difficult people, better understand whether you are difficult and learn ways to deal each day with your team.22 min
- Podcast 64- Leadership Quick HitsLooking for some quick hit leadership ideas? You have found them! Leadership can be challenging but making the right decisions can be simple and easy if you follow these ideas. Enjoy.18 min
- Podcast 63- Leadership Using Technology To Keep Your Best PeopleFor a contact center leader, technology is one of your best weapons to overcome the challenges you face. One of our toughest challenges is holding on to our best people. Join us for a look at what is possible to "keep" the ones you want using technology.21 min
- Podcast 62- The Problem Is You -Are you achieving your dreams and goals at work? Maybe what is holding you back is... you. Join us for todays podcast and learn how to improve your weaknesses and your strengths. Go make it happen.18 min
About The Contact Center Coach
From the publisher's feed
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality…
monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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