Wednesday Burn 018 - Turnover within a fire department is a result of a corporate-like culture. Corporations that have a continuous revolving door of employees are focused on the bottom dollar and simply looking good, not being good. But to actually be good means that your actions and decisions are based on not only what your customers want, but more importantly what they expect.

So what do the citizens in our communities really want? Are we giving them what they expect?

Photo Credit: Scott Thompson (The Colony Fire Department)