In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Emilia D'Anzica (Vice President of Customer Success, Qordoba) to discuss how find your next job in customer success, what questions to ask a potential employer and how to establish trust with your new team early on.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Somit Goyal (Global Head of Customer Success at Microsoft Dynamics) to discuss how to deliver customer success in the partner channel, how to create a post-sales value engine and more!

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Somit Goyal (Global Head of Customer Success at Microsoft Dynamics) to discuss how to deliver customer success in the partner channel, how to create a post-sales value engine and more!

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Dean Robison, Senior Vice President of Customer Success at ServiceNow to discuss his approach to organizing his customer success department, how to incentivize top-tier customer success managers and more.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Wayne Berkowitz (Vice President of Partner Success at Continuum Managed Services) to discuss how to deliver customer success in the partner channel, what matters when setting up a Voice of the Customer program and more

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Evan Klein (Founder & President at Satrix Solutions) to discuss what customer organizations should watch for when setting up customer surveys, how to eliminate gaming and more.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Chris O’Neill, Chief Executive Officer at Evernote to discuss how Evernote has been going above and beyond in delighting customers, how they’ve created a personal relationship between end-user and their product and more

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Dhaval Moogimane (Partner at Waterstone Management Group) to discuss how you should approach charging for customer success, his take on customer success maturity and more.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Dayton Semerjian (GM, Global Customer Success, CA Technologies) to discuss how CA Technologies is driving exceptional outcomes through their CX2020 program, optimized NPS surveys and more

In this episode, Allison Pickens (Chief Customer Officer, Gainsight)sits down with Lynn Nemiccolo (SVP of Customer Success, MCG Health) to discuss what Lynn looks for in outcome-driven CSMs, How MCG drives success based on end-user experiences and how to track customer health and deliver success in the ever-evolving world of healthcare.