Amit talks to James Moore, CRO of Simpli.fi, about how the internet has changed B2B advertising, how to improve your sales team with AI, what he's learned on his journey to CRO, effectively scaling and leading companies, and more.

Amit talks to Eric Kapitulik, Founder and CEO of The Program LLC, about the difference between core values and standards, why back-briefing is so important, why leading by example doesn't always work, and more.

Amit talks to Colin Crowley, VP of customer support for Maven Clinic, about the correct use cases for AI and RPA, how AI can be used to increase specialization, how to scale a CX organization, and more.

Amit talks to Rene Yoakum, the EVP of Customer & Culture at Remitly, about getting the details right even when you're at scale, using AI in concert with humans to make self-help solutions better, and more.

Amit talks to Jason Goldsmith, the CEO of B'More Venture Studio, about creating consistency and excellence in CX and sales through training, AI, technology, lead scoring, and more.

Amit talks to Nate Brown, the Co-founder of CX Accelerator, about servant leadership in CX, how to generate loyalty, service uniqueness, motivating your team, and more.

Amit Basak talks to Lisa Stoner, Chairperson of the Board at Perch Insights and former VP of Global Support Operations at Meta, about the importance of cultivating a work environment for CX professionals steeped in gratitude, diversity, and a particularly unique approach to leadership.

Amit Basak, President of Full Potential Solutions, talks to Paul Ignasinski, Chief Innovation Officer and Head of Artificial Intelligence at Full Potential Solutions, about the transformative power of AI as a CX solution, the primary pain points in the CX space, and so much more!