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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations a... more
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.
November 09, 2018Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales is beating Amazon, but meanwhile Amazon is investing massively in its own deliveries and the Amazon Go cashierless stores are showing some impressive results....more7minPlay
October 26, 2018Steven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and WalmartWelcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy about Snapchat, Walmart is pushing same-day deliveries while Uber has plans to launch a drone delivery service, great financial results for Tesla and Amazon is experimenting with an offline pop-up store...more5minPlay
October 25, 2018Steven Talks with Simon MainwaringI had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the rest of the world....more25minPlay
October 25, 2018Steven talks with David LiI had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Europe and why Europe is not as innovative anymore. His answer was really insightful: Europe and the US have run out of problems to solve. Check out the entire conversation to learn more about innovation in China, and specifically what makes Shenzhen unique. A great insight in the Shenzhen open innovation lab....more14minPlay
October 25, 2018Steven talks with Jeffrey KangI had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his success is just incredible. I felt very honored to meet him and wanted to share some of his insights with you in this short interview....more12minPlay
October 25, 2018Steven talks with Mickey McManusMickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have Mickey's ideas on that. I LOVED this conversation. Hope you will as well....more32minPlay
October 25, 2018Steven Talks with Davy KestensDavy Kestens is the founder/CEO of customer experience software company Sparkcentral.We've been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the future customer experience is really interesting. Enjoy our conversation....more23minPlay
October 25, 2018Steven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and GoogleWelcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and Google’s talks about a censored search engine raises questions and General Motors is tracking the in-car listening behavior of their customers....more6minPlay
FAQs about The CX Podcast:How many episodes does The CX Podcast have?The podcast currently has 198 episodes available.