The Delivery - An Inside Zalando podcast

Mike Mulligan, Director of Customer Identity & Data at Zalando, joins Janine in the studio to explain what’s meant by customer identity, as well as the importance of building customer trust.

First up, Mike unpacks Zalando's approach to customer data and explains why data is the key to building deep customer relationships in e-commerce. Like any relationship, it needs to be personal and built on trust.

Mike and Janine also discuss how Zalando has adapted to new working environments and Mike shares his thoughts on productivity, innovation and collaboration in the workplace.

Mike’s three “Pieces of Me” show his his belief in the power of teams, the link between his own career and his ancestor’s work as Stone Masons, and the importance of daring to fail.

To find out more about careers like Mike's at Zalando visit jobs.zalando.com

Freddy Legatzki, Senior Buyer Sneakers at Zalando, joins Janine in the studio to discuss his career as well as Zalando's Summer of Sports.

First up, Freddy explains what a senior buyer role entails, from analysing trade numbers and understanding trend insights to choosing products for Zalando. “Sneaker heads” need to listen closely for updates on upcoming trends in sneaker styles and brands.

Freddy and Janine talk about his passion for the new sport of Hyrox, a fitness endurance race that combines running and strength exercises. Freddy explains the buzz that he gets from Hyrox, from upcoming marathons, and most of all from seeing people wearing the sneakers that he’s designed for Zalando.

Freddy’s three “Pieces of Me” include his love for running, the book 'How Bad Do You Want It?' by Matt Fitzgerald, which explores the psychology of mind over muscle in sports, and his latest sneaker design for Zalando.

To find out more about careers like Freddy’s at Zalando visit jobs.zalando.com

Anna Wilk, Retail Manager for Czech Republic, Slovakia, and Slovenia at Zalando, joins Janine to in the studio to explain the importance of a retail manager in the industry, juggling content, the commercial calendar, and local sales strategies and combining an understanding of Zalando’s international strategy with local expertise.

Anna explains the collaborative nature of her role, shining a light on on the teams and experts within the sector that work closely with a retail manager.

Anna’s three Pieces of Me emphasis her commitment to wellbeing, her love of community and a passion for experiencing diverse cultures. She also touches on Cyber Week, and why it’s an event that brings out the best in Zalando colleagues.

To find out more about careers at Zalando visit jobs.zalando.com

Janine sits down with Jan Bartels, SVP of B2B at Zalando, to hear the story of ZEOS, a concept that revolutionises logistics for the fashion and lifestyle retail industry.

ZEOS is Zalando's new B2B brand that offers a one-stock-pool solution for brand partners, and the entrepreneurial journey of the last few months has been unique. Because the story of how ZEOS was initially conceived, then built and scaled, mixes the ingenuity of a start-up  with the expectations of a major retail brand.

And Jan and his team have to maintain that entrepreneurial mindset, embracing rapid change and learning, as the ZEOS brand grows.

Jan's Pieces of Me  include a LEGO figure, a tractor and an award, all of which help explain his personal and career philosophy.

To find out more about careers at Zalando visit https://zln.do/3tdbumj

Meg Greenhouse, Senior Vice President at Zalando Technology Foundation (ZTF), joins Janine in the studio to discuss the role of ZTF in providing all the necessary tools and support employees in the modern workplace need, giving us a peak behind the scenes of how an organisation like Zalando functions.

Meg leads a team whose role is creating a seamless and enjoyable workplace, from physical infrastructure to digital collaboration tools, providing a Zalando experience that is as effortless for colleagues as it is for customers 

Meg explains the value she’s found in experiencing different cultures and seeking out new experiences in both personal and professional life, how travel has shaped her perspective and how leaderships means continually adapting and evolving.

Meg’s three “Pieces of Me” include her mothers gold bracelet and a 3D-printed figurine.

To find out more about careers at Zalando visit jobs.zalando.com

Jette Stempel, Head of Central Retail and Sales Campaigns at Zalando, visits the studio to talk with Janine about her career and responsibilities, the changing shape of the industry and her three “Pieces of Me”.

Jette’s experience offers all kinds of insights for anyone considering a career in fashion, tech and online sales. She discusses the changing face of e-commerce, the importance understanding the data and driving growth through sales campaigns, but her lessons in life and leadership apply in any industry. 

Her advice on leadership focusses on encouraging systematic improvements that can lead to long-term benefits and save time in the future, how fast execution that can be more valuable than perfection, and finding time to enjoy work and have fun.

Jette’s three “Pieces of Me” include a tunnel, and a red Powerpoint slide and an hourglass. You’ll never look at an hourglass in the same way again.

To find out more about careers at Zalando visit https://zln.do/3tdbumj

Leon Retief, Team Lead, Broadcasting and Video Production at Zalando, sits down with Janine to discuss his role and where live streaming, video production, and content creation fit in a a fashion and tech retail business

Leon explains the process of building up the broadcasting and video production team from scratch at Zalando and the challenges they faced. 

Leon and Janine talk through the increasing importance of live streaming and video production for all large companies and the impact of technology on content creation and what the future holds for corporate video and live streaming; will every large company have a video production team, and will AI avatars replace leaders in company videos?

Leon’s three “Pieces of Me” including a holiday hat from Mozambique, a film splicer from his early film industry days, and a lens mug from his wife.

To find out more about careers at Zalando visit https://zln.do/3tdbumj

In this episode, Janine interviews Thorsten Wehrend, the company doctor, to shed light on the crucial role company doctors have in a company like Zalando.

As he explains, not everyone at Zalando - or other organisations - is aware of the role company doctors play and better promotion and awareness of their role will build better employee health and well-being.

Thorsten explains how prioritising the wellbeing of colleagues is a vital component of a modern, effective work force and the conversation touches on everything from the significance of ergonomics in the workplace, tips for setting up your workspace and advice on finding the right lifestyle balance.

Thorsten’s ‘Pieces of Me’ reflect his passion for music and running and why his medical career has focussed on prevention, rather than cures. The items include a doctor’s most trusted tool and an object named Juanita.

To find out more about jobs at Zalando, visit https://zln.do/3tdbumj

Dan Persa, is Head of Engineering for ZEOS logistics and in this episode he talks to Janine about his role, his career, his approach to leadership and of course his three "Pieces of Me".

The conversation covers the groundbreaking ZEOS logistics project at Zalando, which has the potential to transform E-commerce for brands across Europe, as well as Dan's perspective on motivating yourself and your team, opportunities for young engineers, and fostering a learning culture within organisations.

Dan's "Pieces of Me" reveal his interest in engineering of all kinds,  his dedication to hiring new talent and include the book, "The Science of Happiness", bringing us an engineers perspective on self-care.

To find out more about jobs at Zalando, visit https://zln.do/3tdbumj

Janine sits down with Dusan Radojevic,  Director of Engineering for Customer Facing Applications at  Lounge by Zalando, to discuss his career to date and why mentorship and support are so vital for of personal and professional growth.

Dusan explains his career to date, why Lounge by Zalando stands out in fashion and tech retails and  how the"start-up" mentality at Lounge is a key component of it's success

Janine and Dusan discuss what it take to be a great leader and to effectively nurture people and careers in computer engineering and why building a deep understanding of the field is key to long-term success..

Dusan's three pieces emphasise the importance of creating memories and embracing different cultures, his love for vintage computers and being grateful for the opportunities life in Europe affords.

To find out more about jobs at Zalando, visit https://zln.do/3tdbumj