Growth within your dental practice doesn’t just happen overnight—it requires dedication, adaptability, and an unwavering commitment to patient care and team dynamics. 

In this episode of The Dental Diaries, Meredith chats with Haley, a dedicated team member from All in the Family Dentistry in Evansville, Indiana. Haley shares her inspiring journey from starting as a part-time hygienist to leading the office after 10 years, growing the practice’s sleep dentistry program, and taking on a treatment coordinator role.

Like always, keep flossing and stay bossing!

@00:54 - Meet Dr. Haley

@03:03 - Expanding Team Roles

@04:44 - Career Growth & Role Changes

@07:06 - The Art of Replacing Yourself

@11:01 - Assistant to 3D Printing Star

  About The Dental Diaries Podcast
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

In this episode, we highlight the importance of communication and accountability within dental teams as we approach the halfway point of 2024 and look ahead to setting goals for 2025. We share tips on setting personal and professional goals, emphasizing the need for early planning and strategic thinking. By developing savings plans and comprehensive marketing strategies, we can achieve our practice growth goals.

@01:44 2025 Is Around the Corner

@02:49 Personal vs. Professional Goals

@06:03 Doctor and Hygiene Schedule

@08:55 Planning for CE

@11:50 Understanding Team Members' Personal Goals

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

Transfer sheets act as modern routing slips, tackling common medical communication issues like empathy and inter-departmental communication gaps. 

In this episode, we emphasized effective use involves organizing thoughts, verbalizing information in front of patients, and maintaining seamless handoffs. We apply these practices across all team members and improve front-to-back office communication, streamlining processes like pre-procedure payments. This not only boosts patient comfort and care but also enhances team efficiency by reducing awkward situations.

@02:54 Transfer sheets
@03:56 Communication Issues
@05:01 Impact  

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 
Instagram - https://www.instagram.com/aubreylayne/
LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones
Instagram - https://www.instagram.com/merecoopjones/
LinkedIn - https://www.linkedin.com/in/merecoop/

Discover how tracking KPIs can transform your dental practice

In this episode of The 3D Dentist Team Podcast, The Dental Diaries, Meredith and Aubrey discuss the importance of tracking Key Performance Indicators (KPIs) in a dental practice. They explain how setting goals and tracking KPIs can help improve your practice and avoid feeling stuck. They go over their KPI tracker, which tracks production, adjusted production, write-offs, and adjustments. Understanding these numbers helps celebrate successes and find areas to improve. They also share tips for effective tracking, like making it a team effort and reviewing data regularly.

@01:05 Tracking numbers in practice

@03:24 What is a KPI?

@04:02 Production and Adjusted Production tracker

@07:54 Collections

@12:20 AR - Accounts Receivable

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

Leadership doesn't need a role.

In this episode of the 3D Dentist Team Podcast, Meredith, Aubrey and Sully discuss the essence of leadership within a dental practice. They emphasize that true leaders often rise naturally by taking initiative and showing dedication long before receiving formal titles. The topics are about the importance of proactive engagement, trust-building, and supporting the vision of the practice. Join them as they share insights and experiences that help cultivate a thriving, supportive dental team environment.

@01:52 Finding Leaders
@4:10 Business Owner's Perspective
@05:15 Building Leaders
@06:40 Leader's Experience and Perspective
@08:32 Impact of Demeanor

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 
Instagram - https://www.instagram.com/aubreylayne/
LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones
Instagram - https://www.instagram.com/merecoopjones/
LinkedIn - https://www.linkedin.com/in/merecoop/

What to Consider When Hiring a New Team Member?

In this episode of The Dental Diaries, we (Aubrey and Meredith) shared tips on finding the right person for your practice. Maximizing social media and websites can help attract candidates, but it's crucial to look beyond their resumes, as they might not fully reflect the qualities you're seeking. Invite candidates to morning huddles and let them experience the team culture. Allowing them to be part of the team and giving them a space to feel accepted will help determine if they are the right fit.

@01:10 How to Attract Applicants
@04:56 Hiring Backstory

@07:00 Other Methods of Hiring

@11:49 The Stress on Doctors

@14:46 In-Person interview

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

Should we hire someone from a non-dental background?

In this episode of The Dental Diaries, I (Aubrey) am joined by Melissa, a new patient concierge at Sullivan Dental Partners. Hiring from a non-dental background may sound sketchy, but Melissa shares how she overcame the transition. From marketing to the dental front office, she's become the best patient advocate because she doesn't use technobabble and helps patients navigate procedures with the most basic communication possible. This approach has contributed to the success of our dental team, enhancing the patient experience as much as possible.

@01:15 Melissa's background

@04:36 Working in Dental Business
@09:23 Learnings in the first 60 days

@12:50 Positive and Bubbly Attitude

@15:30 Calibrating together as a team

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

In this episode of The Dental Diaries, we're joined by Andrea and Jess to discuss the importance of effective handoffs in dental practice. Focusing into the nuances of patient transfers, from initial phone calls to treatment coordination, emphasizing the need for thorough communication to ensure seamless patient care. Drawing from personal experiences and practical examples, we highlight how clear, consistent handoffs enhance patient confidence and streamline office operations, ultimately fostering a more cohesive and efficient dental practice. 

@0:48 Handoffs

@10:34 What is a bad handoff?

@12:56 Overcoming Bad Handoff

@14:22 Importance of Handoff

@19:35 Weakest Handoff

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

In this new episode of the Dental Diaries Podcast, Jess shares her experience transitioning from Dental Hygiene to Treatment Coordinator. She tells us how she felt unsure at first about the change, but gradually got used to it by starting slowly and taking on more tasks over time. Jess talks about how she had to learn to talk to patients differently and even manage social media for our office. She also shares some tips for others in her shoes, such as not giving up when things get tough and always striving to improve.

@01:23 Role of a Treatment Coordinator

@03:08 The slow transition

@06:13 Full-Time Switch

@12:52 Advice to being patient advocate

@16:54 Full-pledge Treatment coordinator

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/

In this episode of Dental Diaries, Meredith and Aubrey discuss how dental photography can be a game changer in your dental practice. We aim to raise awareness among patients about their current dental status without being harsh or abruptly pointing out issues. Having x-rays is not sufficient, as not everyone can comprehend them. This is where photos come into play, showing patients their smiles and highlighting potential issues that may not be immediately apparent. Creating awareness leads to a patient advocacy approach.

@01:16 Patient Advocate

@03:57 Photos

@05:46 Awareness

@09:36 Realizations

About The Dental Diaries Podcast 
 Welcome to the 3D Dentist Team Podcast, The Dental Diaries, where we explore implementing the 3D dentist systems from a team perspective. Join me, Meredith, and my co host, Aubrey, as we share insights on cultivating growth and support within your dental team. Whether you're new to the dental field or a seasoned pro, our podcast dives into topics like effective team dynamics and patient care strategies.

Expect engaging discussions and expert insights to elevate your dental practice. So hit subscribe and join us on this journey to transform your practice with the 3D Dentist team podcast, The Dental Diaries. And like always, keep flossing and stay bossing!

Social Media
Aubrey Rosenbaum 

Instagram - https://www.instagram.com/aubreylayne/

LinkedIn - https://www.linkedin.com/in/aubrey-rosenbaum-000190120/

Meredith Cooper Jones

Instagram - https://www.instagram.com/merecoopjones/

LinkedIn - https://www.linkedin.com/in/merecoop/